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@pauls59 – BA is correct in that the Customer Relations team does not deal with pre-travel issues. These need to be addressed with the call centre, perhaps followed up with a letter to the legal team if you each a dead end. Keep a careful note of all interactions. From your post, it’s not clear how you prefer the matter to be resolved by BA, but with that clarified write to BA legal setting out the issues, all the efforts to resolve the matter and give them 14 days adjusted for Xmas/NY failing which pursue the matter at CEDR.
@Olly – yes, attempting to pursue MCOL and ADR will stymie both cases and put you at risk of MCOL costs. You can go to MCOL after failing at ADR but not vice versa. Either route will ensure a response from BA within the respective deadlines. MCOL is quicker and cleaner but involves paying fees and knowing how to plead your case.
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