-
Oh goodness how complicated – and a mess not of your making yet you’re the one having to sort it out.
They could just as easily resolve this by buying you a new ticket and then dealing with the original ticket between themselves but that looks to be too simple and easy an option for them!
Hope you get it sorted out. I wonder if trying to get one of the travel help journalists involved (Guardian and Telegraph come to mind) might also help sort this Gordian Knot out
They could just as easily resolve this by buying you a new ticket and then dealing with the original ticket between themselves but that looks to be too simple and easy an option for them!
Almost word for word what I said to the Agent today. They are welcome to argue/pursue Finnair in their own time over the treatment of the original ticket. I shouldn’t need to be subject to it.
Oh goodness how complicated – and a mess not of your making yet you’re the one having to sort it out.
They could just as easily resolve this by buying you a new ticket and then dealing with the original ticket between themselves but that looks to be too simple and easy an option for them!
Hope you get it sorted out. I wonder if trying to get one of the travel help journalists involved (Guardian and Telegraph come to mind) might also help sort this Gordian Knot out
Simon Calder does a couple of Instagram live videos every weekend. On Sunday he said Lastminute.com owe him a few hundred quid and he’s basically given up trying to back
Resolution of sorts:
They have put us on the overnight Air France flight to CDG in Premium Economy, connecting to London. Despite availability still showing on Finnair, they say there is in fact no availability and it was impossible even to book a new ticket on the original Finnair flights.
It’s a ludicrous situation because I can see from the AF booking page that the new one way tickets they have bought have cost them more than £3800! They could have rectified the situation months ago for a fraction of that.
They were keen to hear that I ‘accepted’ the change. I was careful to make clear that in the interests of getting it settled, I would accept the revised flights but I reserve my right to have a think about whether I’ve really got what I paid for. It may not be worth the hassle but I could have booked AF flights to begin with, but I deliberately wanted to fly OneWorld for status/points reasons.
I am unsure if AF PY is much better than Y. Isn’t AY PY recently upgraded and more differentiated from Y than other airlines?
I’d be wary of accepting without a good look – but suspect that as you are a lawyer you’d beware of being seen to turn down what from the outside might look like a reasonable settlement.
I am wondering if LastMinute is having a problem with Finnair. But then, they ticketed you in Y on it so presumably not.
I just have a gut feeling LastMinute is definitely not paying anything like £3800 for these tickets. .Either it’s a currency thing that makes it look like that, or somehow LastMinute is offsetting a credit they already hold with AF so no cash out. Or there is some other incentive for them to book people on AF right now – putting AF segments on a JL ticket does not seem natural unless there is some kind of OTA/TA deal going on.
@SamG might know about this stuff.I always said to LM that my requirement was seats in a PE cabin, on an overnight flight out of Tokyo. If that could be achieved I was willing to show flexibility.
Ultimately there was a contract for tickets on the Finnair flight. I could have refused today’s offer and they would still be in breach if they failed to deliver those tickets. However sometimes I think pragmatism has to be shown. Not having flights at all would have been the worse situation.
Also, in light of their seemingly acceptable offer, even if I did establish the breach of contract, what is my damage? I think it would take a brave person to embark on an MCOL process arguing qualitative differences between PE cabins on different airlines!
You are right that I was quite interested to try the highly regarded AY product. There are mixed reports about AF. Nevertheless, the journey time through CDG is actually significantly less.
My inclination is to do the trip, then explore if there is any further recourse I feel I am due (which may depend on how the return flights go!). They are still selling the original tickets on AY – I am entirely unconvinced that they are not available. I think this still gives me something of a hook, if on reflection I still feel hard-done-by (e.g. “You accepted the alternative”. “I did so on a qualified basis and on the basis of you telling me the original flights were unavailable, which was misleading”)
- You must be logged in to reply to this topic.
Popular articles this week:
