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A family member fell over and cut their leg open today at the airport in Spain and I am trying to assist OTP from UK – they are flying BA club back to UK this evening. They have insurance and are okay to travel.
Should this be reported to BA or the airport in question ? I have suggested mentioning to BA crew as I believe they can report these things.
The trip was on water on the floor of the airport by check in but I assume not directly a BA issue although they may be interested that a BA Silver customer has hurt in this acccident today.
Any tips appreciated and no sarcastic comments please! Thanks
Sorry to read this. If they are OK and feel well enough to travel and wish to travel tonight I wouldn’t mention anything to BA.
BA’s primary concern would be for the wellbeing of your relative and whether they are fit to fly. That will take precedence over whether they are given any compensation (not suggesting your relative is after compensation) and is more around potentially causing delay to the flight.
BA check in at Spanish airports is outsourced so they’re not direct BA employees. It sounds like something the airport itself should be told about – perhaps at best place a yellow warning sign about water / slippery surface
thanks for the information – yes not chasing compensation More concerned that there were no cleaners to wipe it after they fell over – Will take up with the airport….that will be a wild goose chase probably but will write my best spanish !
Man, MAD has right now 500-400 homeless people sleeping in its terminals each night. The central government (that own the airport company AENA) and the Madrid community government (who is responsible for social care) are still disputing who is responsible.
Good luck trying to explain to them an issue about slippery floors.
I was wondering what made the floor slippery after reading some of those reports!
The Spanish aren’t quite as attuned to Health and Safety as we are in the UK.
The Spanish aren’t quite as attuned to Health and Safety as we are in the UK.
This is another one of your made up facts – unless you have some evidence?
The Spanish aren’t quite as attuned to Health and Safety as we are in the UK.
This is another one of your made up facts – unless you have some evidence?
Have you been to a Spanish hotel?? 😁 Last time I dived into a swimming pool in the UK it had a sign saying “wet floor” on the bottom! But back to the OP, it’s an airport matter – BA or their ground staff won’t be able to do anything. Hope all is OK.
NorthernLass wrote:
The Spanish aren’t quite as attuned to Health and Safety as we are in the UK.This is another one of your made up facts – unless you have some evidence?
Anyone who’s been to Spain knows this is a fact…
@ChrisBCN, I think a fact by definition can’t actually be made up, but yes, plenty of examples including this incidence of a wet floor!
Staying with airports, the situation mentioned re the hundreds of the rough sleepers in the airport is a case in point – I genuinely can’t envisage such a situation being allowed to come about in the UK. This is a huge H & S issue for airport staff, passengers and the rough sleepers themselves (many of whom have serious mental health problems) and as noted it’s just being bounced between agencies with no action being taken.
Ihar – Yes, I have been to numerous Spanish hotels. In fact, I especially recall one year when there were electricians working on the roof with no protective equipment …
*Oh yes, how could I forget this – a couple of years ago I was in Mallorca with a friend and her 5 year old son and his arm was sucked into a vent in the swimming pool which wasn’t fitted with the proper cover. Fortunately he escaped with bad bruising. I did complain to the hotel and they dispatched someone to fit a replacement cover fairly quickly, but I’ve no idea how long it had been like that.
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