Maximise your Avios, air miles and hotel points

Forums Payment cards American Express Small credit balance, Amex chat support insanity, or is it me?

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    If you have a direct debit set up and don’t ask, they will automatically refund credit balances from any source to that account, but it can’t have been too long since the card was closed I.e. the DD should still be “active”. However if you ask then you will get one of the outcomes described above .

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