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Flight to Tenerife today cancelled along with many others, and BA have 2 staff at Gate A11 to deal with 500+ irate customers, while there are dozens of BA staff swanning around departures showing people how to use the touchscreens and refusing to give any other assistance, what a shambles.
Rerouted via Gatwick tomorrow but in Economy instead of Club and only now a 4 day trip because of todays cancellation – will BA holidays honour the double tier points and a club points? ANy compo due in respect of downgrade LGW-TFS?
You might have to chase up the standard and/or double TPs as you’ll be shown as not taking the original flight but you will get them – you need to call BAEC and ask for original routing credit.
You should be entitled to downgrade compo, but I don’t know how they work that out on a BAH.
Hope things go better tomorrow!
I get annoyance staff being there and not being moved to help with retourpting assistance. However it’s not BA’s fault that there’s a really bad storm.
I live not far from Heathrow and it’s blowing a gale so I hope you manage to get away today.
I’m not sure why the reported 500+ irate passengers were waiting to see the two BA staff members rather than using the app to rebook, or telephoning and if they genuinely couldn’t contact BA after a reasonable time, rebooking themselves. Many of them would find they had been automatically rebooked by the time they got to the front of the queue or that others had already booked all the good options. That queue is usually the least good place to be.
The staff in the departure hall probably aren’t trained to reroute or to re-validate/re-issue tickets, and may even not have an airside pass to help those passengers at A11. The absence of BA reservations/ticketing staff at the airport has been the case for some years. It may not be a good thing, but it’s unlikely to change so really one needs to focus on resolving the issue rather than complaining about any “shambles”.
Let’s hope we don’t get to a storm “Garragh” per the thread title as that means a few more storms on the way.
@RonnieB – you will be entitled to downgrade reimbursement/compensation at the rate of 50% for a flight of that distance and you only get it on the downgraded leg. As you are on a BAH ticket, you may not have the exact sum paid but probably you extrapolated the price to ascertain where it offered value or not such that you will be able cross check whatever BA offers. BA is pretty funny about downgrade compensation…@JDB you’re quite correct, all rebooking etc was being handled offsite, the two ladies at A11 were simply handing out accommodation, food and shuttle vouchers, surely the mob wandering around departures are capable of doing that with a smile?
The queue from A11 was right back to the Aspire lounge!Anyway, sorted via Gatwick today which necessitated an early bus from T5 but looks like weather has abated somewhat so should be okay 🙂
Hi @JDB, my partner was re routed to Brussels last night and took the eurostar as she had to be back early today. The original flight is now taking off from Brussels. Would she still be able to request reimbursement for the Eurostar ticket?
Hi @JDB, my partner was re routed to Brussels last night and took the eurostar as she had to be back early today. The original flight is now taking off from Brussels. Would she still be able to request reimbursement for the Eurostar ticket?
It depends a bit on the precise circumstances, but in principle, yes. BA has in recent times been reasonably generous and prompt in paying claims relating to widespread disruption events. Obviously she won’t get a refund for the unused flight, BA will retain that. Keep the claim text brief and to the point!
Hi @JDB, my partner was re routed to Brussels last night and took the eurostar as she had to be back early today. The original flight is now taking off from Brussels. Would she still be able to request reimbursement for the Eurostar ticket?
It depends a bit on the precise circumstances, but in principle, yes. BA has in recent times been reasonably generous and prompt in paying claims relating to widespread disruption events. Obviously she won’t get a refund for the unused flight, BA will retain that. Keep the claim text brief and to the point!
Thanks!
I was on a flight yesterday delayed due to the storm and missed an onward connection. No automatic rebooking for me and the staff decided to close the T5 transfer desk which made no sense to me. End result several flights departed with seats I could have been moved onto but missed due to not being able to talk to anyone airside. Headed to First Wing who sorted a later flight but this in tern meant missing onwards connections so an overnight stay which BA picked up the cost for in NY. I know they were inundated but a little more efficiency would have saved them the equivalent of half my fare in duty of care expenses. Many other passengers at T5 connections also watching viable re-routing options depart without them.
Met a gent late Saturday night in Amsterdam who was extremely happy to have already discovered his AMSLHR flight on Sunday was cancelled and that he was rebooked onto a Monday evening flight.
He’d extended his hotel reservation with the confidence that his insurance would pay, he got to make the most of the extra time he was afforded and BA’s AMS ground agent had less work to do.
BA are capable of getting it right… Sometimes
He’d extended his hotel reservation with the confidence that his insurance would pay
BA will happily pay too and it’s a lot less hassle than insurance.
He’d extended his hotel reservation with the confidence that his insurance would pay
BA will happily pay too and it’s a lot less hassle than insurance.
Now that BA is giving more power to the passenger by enabling more self rerouting, it’s going to be interesting to see how BA identifies its Right to Care obligations vs a passengers who chooses, but doesn’t need, to stay somewhere a bit longer following disruption.
Well in this case…
he was rebooked onto a Monday evening flight.
On a Sunday, so don’t think there is much debate.
But I totally see your point!
Hi @JDB, my partner was re routed to Brussels last night and took the eurostar as she had to be back early today. The original flight is now taking off from Brussels. Would she still be able to request reimbursement for the Eurostar ticket?
It depends a bit on the precise circumstances, but in principle, yes. BA has in recent times been reasonably generous and prompt in paying claims relating to widespread disruption events. Obviously she won’t get a refund for the unused flight, BA will retain that. Keep the claim text brief and to the point!
We’ve done as you suggested, asked for reimbursement only (no compensation) and got them all back. Thanks again.
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