Unable to add luxlife booking to IHG account

[idwop]

I have made a Luxlife booking and received confirmation by email. The confirmation has a 7 digit reservation number but the IHG site requires an 8 digit number to add the reservation to my account. Any advice on how to fix this?

[Blair Waldorf Salad]

Email the hotel, ask can they see the LuxLife reservation and then give them your IHG member number to add to the reservation.

[Blair Waldorf Salad]

When you say “I have made” do you mean you made it via an agent? As far as I understood it, LuxLife bookings can only be made by specialist travel agents.

[idwop]

Blair Waldorf Salad wrote:

When you say “I have made” do you mean you made it via an agent? As far as I understood it, LuxLife bookings can only be made by specialist travel agents.

Yes. They forwarded me the confirmation email which had my IHG number listed and the 7 digit confirmation number. I will email the hotel to see if they can help.