Unable to submit vaccine certificate to BA

[duncan_c]

First time flying since the pandemic. BA want me to load my vacine certificate prior to check in. I can upload the document however, the submit button is greyed out,so no way of getting it to them. Any suggestions? This is the only document needed, it’s a pdf <10mb and the accept conditions box is ticked. Thanks

[blue_wolf]

I’ve always found their online COVID documentation portal to be flaky at best. Every time I’ve used it it’s not accepted my documentation or I’ve not been able to upload, so I end up just checking in at the airport and getting a paper boarding pass.

[Rob]

Given BA’s IT issues this week it may be worth sitting back and trying again. You could also try converting the file to, say, a JPG (use Google to find a free online converter) and try that.