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BA have cancelled our return flight to Toronto (to visit family) 1 hour before departure despite knowing all morning that it would not be flying. Haven’t been able to get through to BA at all this morning to discuss an alternative option.
Now on MMB they are only offering a “Refund booking” option. No alternative routing options presented. We are meant to be away for a week but I don’t think the knock effects are going to be sorted for a while so will accept the refund.
However when I click on the “Refund Booking” option it states “You’re about to cancel all the flights in this booking. If you want to keep some of these flights don’t cancel your booking. Contact us for a refund of your cancelled flight.” and further down the page it states “We need a little time to work out the refund for your booking, we will email you once it has been actioned.”
Our tickets are non-refundable. Does this mean that BA will not refund me as ‘I’ have cancelled? And the fact that they have to calculate it makes me wonder if everything will be refunded, including seat selection fees? Will they only refund me the outbound leg and not the return (as ‘I’ have cancelled the return). I know this is silly but the way this is presented on screen is not clear to me.
Any advice on how to proceed would be appreciated.
Don’t whatever you do, cancel. Wait. Phone lines are probably busy, but hold out until you can get hold of an agent and get rebooked.
In the meantime, keep refreshing the booking – the option to rebook yourself on to another flight, via the BA website, should arise.
Thank you @redlilly
Some rebooking options did appear but they are for Tuesday at the earliest and we are meant to be flying back on Friday so isn’t a goer. Given the scale of the disruption and inability to speak to a person I am not confident that we can get booked on another carrier either.
Do you know if I click ‘Refund Booking’ what I may get back?
BA has cancelled the flight so you should get everything back that you paid, however re-routing might be more valuable to you. You’d probably be waiting at least a few days for a cash refund, any avios/vouchers normally appear instantly.
Thank you @redlilly
Some rebooking options did appear but they are for Tuesday at the earliest and we are meant to be flying back on Friday so isn’t a goer. Given the scale of the disruption and inability to speak to a person I am not confident that we can get booked on another carrier either.
Do you know if I click ‘Refund Booking’ what I may get back?
You’ll get all your money back, but you will lose all of your rights and have to buy yourself new flights. BA have to pay for your food and accommodation until such time as they get you to your destination.
If I were you, I would wait until you get hold of someone on the phone and state that you need to be re-routed sooner than the options that BA have given you on their website. Look at Google flights etc. in the meantime, for other reasonable/acceptable flights (to you) that have availability and go in to the conversation armed with those. Keep pressing until they give you other options.
I’d just wait and see at the moment @lonjams and just refresh your booking in MMB to see what alternative flights appear.
The ‘Refund booking’ is a default in these circumstances and appears initially in MMB.Thank you @NorthernLass , @redlilly and @Richie for the advice and insights. The BA website MMB has crashed and BA phone line still unavailable so looks like I won’t be doing anything for a while in any case.
No rush to accept a refund – you’ve got 6 years! More options should appear shortly as others have said – you may also want to push the trip out to another date if you got a good fare
Thank you @SamG Good idea about pushing to another date.
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