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Forums Frequent flyer programs Virgin Flying Club Virgin Atlantic account suspended

  • 103 posts

    Hi

    I tried logging in to my account a week ago but password wouldnt work. I changed it 2 or 3 times & still no joy.
    I rang VA & asked them to reset password etc.
    They said my account has been breached/suspended.

    Strange. I have had to email customer for an answer. Also awaiting security to reply to VA. All sounds a bit strange.

    I had a dispute with VA over points when taking my cc out. I got a letter a week ago saying they will give me 7500 points as an apology.

    Right now I cant even log in.

    Anyone else experienced this?

    637 posts

    Have you done anything even tentatively naughty?

    103 posts

    Have you done anything even tentatively naughty?

    Absolutely not haha. Im thinking security breach.

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