Voucher awarded eearly

[Roy]

Ok, so this is a slightly odd one. My credit card anniversary date is 1 April (confirmed with Virgin Money customer service) but for some reason this year’s credit card voucher was awarded to me on 22 April (confirmed with the Flying Club helpline) – despite the fact that I didn’t hit the spend target until September. There’s no way I could have hit the £10,000 spend target between 1 April and 22 April (I checked my statements and I spent a grand total of £78 during that period). Last year’s voucher triggered normally, exactly when I expected it to, but something odd has happened this year.

Anyone else experienced anything like this? It’s probably not going to make a huge difference to me but I’m slightly miffed that this means my voucher expires in April 2024 rather than September 2024.

It seems to be impossible to talk to anyone about this – as other people have reported, the Flying Club helpline tells you to call Virgin Money for all queries relating to vouchers awarded (which makes sense), but Virgin Money (I’m calling their dedicated number for the Virgin credit card) tells me to call the Flying Club helpline.

I don’t care enough to pursue this further – seems like even people with missing vouchers just get passed from pillar to post – but I’m certainly glad I know the actual expiry date.

[ChasP]

1- you do have the plus card ie fee paying so bonus at £10k ?
2 – Virgin have been known to give extra vouchers I have 3 and not sure where 2 of them came from
3 – CS is a pain and dont understand these things either – still waiting for a call back from a conversation 2 weeks ago which was escalated to a supervisor who didnt understand it either

[Roy]

Yup, I have the plus card. I’ve only received one voucher this year (in April) despite hitting £10k spend in September, so this doesn’t seem to be an extra voucher. No idea what happened but I don’t think I care enough to try and pursue this with Virgin, given how painful that is likely to be.