Forums › Payment cards › Virgin Atlantic › Voucher awarded eearly
-
Ok, so this is a slightly odd one. My credit card anniversary date is 1 April (confirmed with Virgin Money customer service) but for some reason this year’s credit card voucher was awarded to me on 22 April (confirmed with the Flying Club helpline) – despite the fact that I didn’t hit the spend target until September. There’s no way I could have hit the £10,000 spend target between 1 April and 22 April (I checked my statements and I spent a grand total of £78 during that period). Last year’s voucher triggered normally, exactly when I expected it to, but something odd has happened this year.
Anyone else experienced anything like this? It’s probably not going to make a huge difference to me but I’m slightly miffed that this means my voucher expires in April 2024 rather than September 2024.
It seems to be impossible to talk to anyone about this – as other people have reported, the Flying Club helpline tells you to call Virgin Money for all queries relating to vouchers awarded (which makes sense), but Virgin Money (I’m calling their dedicated number for the Virgin credit card) tells me to call the Flying Club helpline.
I don’t care enough to pursue this further – seems like even people with missing vouchers just get passed from pillar to post – but I’m certainly glad I know the actual expiry date.
1- you do have the plus card ie fee paying so bonus at £10k ?
2 – Virgin have been known to give extra vouchers I have 3 and not sure where 2 of them came from
3 – CS is a pain and dont understand these things either – still waiting for a call back from a conversation 2 weeks ago which was escalated to a supervisor who didnt understand it eitherYup, I have the plus card. I’ve only received one voucher this year (in April) despite hitting £10k spend in September, so this doesn’t seem to be an extra voucher. No idea what happened but I don’t think I care enough to try and pursue this with Virgin, given how painful that is likely to be.
- You must be logged in to reply to this topic.
Popular articles this week:
New to Head for Points?
Welcome! We’re the UK’s most-read source of business travel, Avios, frequent flyer and hotel loyalty news. Let us improve how you travel. Got any questions? Ask them in our forums.
Latest Forum Posts
- Nordic_Moose on Amex Platinum insurance – MASTER THREAD
- AJA on Cancellation, downgrade, 2-1 voucher and re-route to different London airport
- pog2005 on Post your British Airways Premium Plus retention offers!
- Chas on Chat thread – Friday 29th March
- TGLoyalty on Amex have cancelled all my cards!
- AJA on Cancellation, downgrade, 2-1 voucher and re-route to different London airport
- fedemenni on New rewards available date meaning?
- TGLoyalty on Denied entry to contracted BA lounge in Phoenix
- AJA on Cancellation, downgrade, 2-1 voucher and re-route to different London airport
- davefl on BA car hire – recommended?
Check reward flight availability instantly for free!
Booking a luxury hotel?
Our luxury hotel booking service offers you GUARANTEED extra benefits over booking direct. Works with Four Seasons, Mandarin Oriental, The Ritz Carlton, St Regis and more. We've booked £1.7 million of rooms to date. Click for details.