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My email inbox is a decent guide to what is currently causing issues in the travel loyalty industry, and it’s also a way of teasing out problems which we hadn’t previously considered. Over .....
My email inbox is a decent guide to what is currently causing issues in the travel loyalty industry, and .....
18 Apr 202218 April 2022 • 108 comments
The aim of this feature is to summarise flight, hotel and points offers that are ending soon. Everything listed below has been covered on HfP in recent weeks, but years of experience of running .....
The aim of this feature is to summarise flight, hotel and points offers that are ending soon. Everything .....
12 Jun 202212 June 2022 • 4 comments
‘Subscription loyalty’ or ‘paid loyalty’ has been a buzz word in loyalty circles in recent years. Whilst paid programmes have been around for a long time – .....
‘Subscription loyalty’ or ‘paid loyalty’ has been a buzz word in loyalty circles in .....
7 Oct 20247 October 2024 • 14 comments
IHG One Rewards has a real problem in Dubai, at least until the Six Senses resort opens. Whilst I personally like the combined Crowne Plaza and InterContinental at Festival City – and indeed .....
IHG One Rewards has a real problem in Dubai, at least until the Six Senses resort opens. Whilst I personally .....
3 Aug 20233 August 2023 • 22 comments
LNER, the East Coast rail franchise holder, launched its ‘LNER Perks’ loyalty programme almost five years ago after dropping Nectar. The scheme now claims to have one million members. To persuade .....
LNER, the East Coast rail franchise holder, launched its ‘LNER Perks’ loyalty programme almost five years .....
8 Jun 20258 June 2025 • 14 comments
Back in January 2023, Hilton announced (yet another) new brand – Spark. The first Spark hotel opened in Mystic, Connecticut in September 2023 and a handful of other sites have opened in the US .....
Back in January 2023, Hilton announced (yet another) new brand – Spark. The first Spark hotel opened in .....
1 Jan 20251 January 2025 • 24 comments
Airport lounge access card Priority Pass is not just about lounges. It also has deals with many airport restaurants where you can receive a free or discounted meal by showing your Priority Pass card. .....
Airport lounge access card Priority Pass is not just about lounges. It also has deals with many airport .....
14 May 202514 May 2025 • 43 comments
The aim of this feature is to summarise flight, hotel and points offers that are ending soon. Everything listed below has been covered on HfP in recent weeks, but years of experience of running .....
The aim of this feature is to summarise flight, hotel and points offers that are ending soon. Everything .....
23 Feb 202523 February 2025
If you are a regular or occasional car renter, it is worth being familar with one of the lesser known benefits of The Platinum Card from American Express. Most people know that Amex Platinum comes .....
If you are a regular or occasional car renter, it is worth being familar with one of the lesser known benefits .....
11 Apr 202511 April 2025 • 7 comments
SkyTeam has announced a number of changes to the way that you will receive lounge access if you have elite status. This is especially relevant at the moment as both Flying Blue and Virgin Flying Club .....
SkyTeam has announced a number of changes to the way that you will receive lounge access if you have elite .....
22 Jan 202522 January 2025 • 22 comments
Rob and I were both a bit perplexed this week when Edinburgh Airport sent us a press release saying that “passengers are now able to take liquids in containers of up to two litres through .....
Rob and I were both a bit perplexed this week when Edinburgh Airport sent us a press release saying that .....
12 Jul 202512 July 2025 • 54 comments
Back in August, Cathay Pacific teased the new business class seat it was calling the ‘Aria Suite’. Details were few and far between, with the launch video only hinting at what was to come. .....
Back in August, Cathay Pacific teased the new business class seat it was calling the ‘Aria Suite’. .....
13 Mar 202413 March 2024 • 35 comments
Can you spend your Avios points on flights on Qantas? In this article I want to look at how you can use your Avios to fly with partner airlines like Qantas. The good news is that you are not .....
Can you spend your Avios points on flights on Qantas? In this article I want to look at how you can use your .....
1 Feb 20241 February 2024
British Airways has a dedicated telephone line for anyone who is flying in First Class. “You First” is a dedicated call centre set up to help anyone holding a British Airways First Class .....
British Airways has a dedicated telephone line for anyone who is flying in First Class. “You .....
1 Feb 20241 February 2024
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