Back in October, American Express offered Platinum cardholders 1,000 bonus Membership Reward points if they bought something from online luxury mens retailer Mr Porter. Gold members got a similar offer for 750 points.
Despite being exceptionally expensive in general, I did find a pair of socks on Mr Porter for £8 with free delivery. This seemed a bargain for 1,000 Membership Rewards points (worth 1,000 Avios for example) so I ordered a pair. As did a lot of Head for Points readers.
It was not clear when the 1,000 points were due to post. Unlike the recent travel promotion, the points were always due to post in arrears.
Someone told me that they had been informed they would arrive by the end of January. However, on Thursday I got bored of waiting and fired off this email to Amex via the Secure Messaging Centre on their website:
Hi. In October 2012 I received an email from Amex offering 1,000 bonus Membership Rewards points if I made a purchase from Mr Porter (mrporter.com).
As you can see from my account, on October 15th I made a purchase from Mr Porter for £8.
I have not yet received the 1,000 bonus Membership Rewards points for this transaction. Can you please add them to my account as soon as possible?
On Friday, I got the following response:
I sincerely apologise for any inconvenience caused to you due to this glitch.
I confirm that I have credited the 1,000 reward points as per the offer with MR PORTER to your account. You can expect this credit to reflect online as well within 48-72 hours.
Please accept my sincere apologies for the inconvenience this delay may have caused to you.
We thank you for your valued custom.
and, indeed, the points were there.
I should say that a friend sent a similar complaint and did not get the 1,000 points added – he was told that his complaint had been sent off to someone else to investigate further. (EDIT: his points arrived on Saturday morning). However, if you are still missing your 1,000 points then I recommend spending a minute to fire off a message.
Next up will be chasing the points from the travel insurance and FX promotions, but I’ll give them a bit longer.