The new Cathay Pacific lounges at Heathrow Terminal 3 reviewed

This is our review of the new Cathay Pacific lounges at London Heathrow Terminal 3.

This is part of our series of reviews of airport lounges across the UK.  You see all of the reviews here.

It took one year, but Heathrow Terminal 3 has finally got its new alternative to the British Airways lounges.  And it was worth the wait.

Last November the old Cathay Pacific lounge closed for expansion and refurbishment, growing into the space which used to be occupied by the Singapore Airlines lounge.  After one year of work the new Cathay Pacific First and Business lounges officially opened their doors last Tuesday.

I went down to Heathrow Terminal 3 for the press launch to take a first look at both lounges, which are being managed by Plaza Premium on behalf of Cathay.

The new Cathay Pacific lounge complex has separate First and Business Class areas that can be accessed with your British Airways Executive Club card.  For the First Class lounge you need to have BA Gold or be flying BA First and for the Business Class lounge you must be BA Silver or be travelling on a Club Europe / Club World BA ticket.

(If you don’t have BA status, Aspire has just opened a new Club Aspire lounge in Terminal 3 to replace the old Servisair lounge.  This is accessible via Priority Pass and Lounge Club.  We are planning to review that next week.)

Reception

The two lounges share a reception and the bathrooms as well as the shower rooms are accessible by all passengers.

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First Class Lounge

This is where to head if you have a BA Gold card.  The first thing you notice when walking into the First Class Lounge is how well lit it is.  There are floor to ceiling windows for natural light during the day and various lamps.

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At the far back is a reading area with magazines.

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The First Class Lounge has got a dining room with all day a la carte menu.

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Here is the menu (click to enlarge).

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Without stating the obvious, you won’t be getting waiter-service fine dining over in Galleries First …..

The self service bar has everything from spirits to wine and bottled beer as well as Carlsberg on draft and soft drinks.  The British Airways lounge may actually have an edge here – Cathay doesn’t get everything right.

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The First Class Lounge also has a snack bar. I was in the lounge in the morning and there were sandwiches, yoghurts and fruits.

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Business Class Lounge

One thing Cathay Pacific Lounges are famous for is their noodle bars and this has been retained in the new lounge.  I can confirm that the food is very good because I had champagne, dim sum and noodles for breakfast.  And this was the morning after the Head for Points Christmas party …..

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The menu isn’t as vast as in the First Class Lounge but has still enough choices including vegetarian options.

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The restaurant area reminded me a bit of a posh Busaba without the communal tables …..

Every table has got two UK sockets with USB ports so you can charge your devices whilst eating.

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As you walk through the dining area, you get to a seating area with a bar.

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These green armchairs with reading lights are incredibly comfortable.

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This is the business centre with an accessible telephone booth at the far end.

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Shower rooms

The shower rooms, stocked with Aesop products, are at the end of the hallway outside the two lounges. I didn’t manage to take a good picture of the shower itself, however there is a bit in the video below.

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I shot two videos whilst I was there to give a better impression of what you will find.  If you can’t see the links below, you will find them on our YouTube page here where you can also subscribe to our channel.

First Class Lounge:

Business Class Lounge:

As Cathay Pacific is part of the oneworld alliance, British Airways Gold card holders and First Class passengers can access both lounges and BA Silver card holders or passengers travelling in Club Europe / Club World can use the business lounge.  Both lounges are very impressive and, in terms of style and food, represent a massive improvement on the BA option.

I recommend a visit to everyone on their next flight from Heathrow Terminal 3 – try to get in before the word gets around and all BA passengers start heading across …….

Miles & More: 8000 miles with a hotel, 11400 miles with The Economist
Bits: Cathay boosts Gatwick and Manchester, BA schedule changes, MOXY Aberdeen opens
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Comments

  1. Looking forward to this. Have a F to LAS Next April and was really dissapointed with the BA F offering.

    • nice – hard destination to get F availability to.

      how far in advance did you have to book?

  2. Is it possible to use both BA and CX lounges in one trip? I’m flying CW on Boxing Day and quite fancy using the BA lounge for an Elemis treatment, and then heading over to the CX lounge to eat/chill.

    • Yes, not a problem at all – feel free to hop round any eligible lounges, although the AA one isn’t that great!

  3. Just saw your article before I boarded in EDI on route to LYS via T3. Only had 15 mins but called in to see the CX first lounge. My BA gold got me in no problem. I was the only one in there! Nice lounge but is a little small. Once the news gets out I think they will start to limit access.

  4. Wembleygal says:

    Looking forward to visiting the Business side next Friday, as a lowly BA Silver. Thanks for the video!

  5. OT – Just been sent an offer of bonus points from IHG on a purchase of points. Currently, being offered a total of 108,000 points for $690.00. Would this be considered a good deal under normal circumstances.

    • Depends how you value them or if you have an upcoming redemption that you’re planning that would be at a much better rate – I agree with Rob at about 0.4p therefore I wouldn’t be a buyer at this price and USD exchange rate.

    • I make this 0.5p per point. We’ve seen 0.4p recently IIRC. Value is generally considered to be 0.4p-0.5p. I wouldn’t buy at this price as I find IHG points fairly easy to pick up.

      • And I’ve struggled to find decent redemptions over the last 12 months to be honest – might change now the pound has devalued though.

  6. Wish I knew that when flying to LAS from T3 a few days ago, as we sat 3 hours in the BA lounge. When I come back next week from LAS arriving in T3 and my connection home is out of T5, can I use the lounge in T3, as I again will habe a very long wait before my connecting flight? Would love to try it before I move over to T5 and wait my last 30 minutes in BA First lounge (BA Gold with a CW ticket if that matters at all)

    • I think you’ll unfortunately be forced to either go through Flight Connections (and thus onwards to T5) or to exit and therefore wouldn’t have a way to get into the T3 lounge. You could use the new AA T3 Arrivals Lounge if it’s open at the time you arrive though?

      • No big issue, I go frequently to LAS and try it next time then. Is the AA Arrivals lounge worth a try? Will look around for some reviews…

        • Have read one recently, might have been on Miles from Blighty? Looks nice, worth a visit if you’ve got a long layover (then either HEX or underground for free to T5), rather than be stuck in Galleries First in T5 for ages.

  7. Are AA’s Executive Platinum (Emerald) holders welcome?

  8. Also just received an offer of 80% bonus points. Last week we bought yearly max for 100% bonus. Got to give them 10/10 for trying.

  9. the real harry says:

    ‘(If you don’t have BA status, Aspire has just opened a new Club Aspire lounge in Terminal 3 to replace the old Servisair lounge. This is accessible via Priority Pass and Lounge Club. We are planning to review that next week.)’

    Next week, huh?

    I might just deliver my verdict first old peanut 🙂

    • I am there tomorrow – just depends how quickly we can turn around the video and review …..

      • the real harry says:

        shame – we could have had a drink – Friday lunchtime for us, couple of weeks out to see their ‘Gran’ before she pops her clogs plus all the usual fun @ our place in the sun 🙂

  10. magicgumdrop says:

    Anyone have any idea if I’ve any shot of trying this out for a Club Europe flight (with OW Sapphire, if needed) due out of T5? I’m staring down the barrel of an unpleasantly long connection in a couple of weeks time, and some terminal hopping might help pass the time! 😉

    • Although some US airports seem OK with terminal hopping I don’t believe you’d be allowed through security at the wrong terminal or be allowed to change terminal once airside.

      • Sergeant Major says:

        It is allowed at Schipol airport in Amsterdam. Always go through the wrong terminal first and use the lounge that comes with priority pass and then come out and go to the terminal for BA flights. No hassle from security officials 🙂

        • Hehe yeah – not ever tried it at LHR but knowing security there I suspect it’s likely to be less do-able!

        • I’ve done it at LHR a few times. There was (still is ?) an easy way to get through down corridors etc. but last time I think just went back through immigration !

        • Was that just between T5 A/B/C gates though, or inter-terminal? Given the distance involved between T5 and T3 I don’t think it’s quickly walkable…

        • That’s because Schiphol doesn’t actually have terminals, just “areas” of a single terminal.

  11. This is now best lounge at LHR for me just visit it on Tuesday was impressed and I was only one where just had only 30min

    At Saturday I’m doing TLL run so hope to visit again, now I’m only silver till May so crap Club world lounge T3 was forced option but now thing are better and now I’m lucky what flights to WAW depart from T3 😉

  12. Looks like word has already spread – 4pm on Friday and it’s pretty busy in the business lounge – the only 2 seats together are next to a rather large and loud group from Essex (the accents and spray tans give this away!).

    Oh well, once we get back from Tallinn on Tuesday I’ll be gold, so can try out the F lounge next time!