Lost property on BA flight – Smarte Carte

Worth a try. Or an insurance claim?

In any case remote wipe it if you can.

I lost earbuds on a VS flight, emailed Virgin, lost property and the agency VS use for such, completed the required lost form, but got nowhere. Like you many the same showing up on portal.

Frustration was I could see from the find my buds locater, that they had returned from MIA to LHR T3 and remained in the same location for 3 weeks, presumably the lost property store. Nothing I completed would produce anything other than ‘not found’.

Good luck.

I lost some AirPod Pro’s on a flight in May and had to go through the SmarteCarte system. Just select any of the iPad entries in their database and fill out the details, the key thing they will match (if they have your item) is the serial number – you only need to fill out 1 form.

You can get this from your Apple account if you log-in (or, if you have an iPhone via the Support app). Also make sure you’ve marked as lost / locked via the Find My app (hopefully you had this turned on).

The process took about 3 weeks end-to-end for me to get my headphones back, there is a £35 admin charge, plus postage (£18 ish) plus mileage from whatever terminal your item was found at LHR to T3.

As the poster above says, I’d get a claim in with your insurance at the same time though in case there is a claim / notification time limit.