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Why we really, really hated it – Disneyland Paris review

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This is my review of our painful day at Disneyland Paris aka EuroDisney.

Are you allowed to dislike Disneyland?  I don’t hear many people giving it a hard time.  Although, in retrospect, I realised that not many of the people we know have actually been to the Paris one.  Perhaps that should have been a warning.

It was a truly painful experience that I doubt we will repeat.

For background, the weather last Saturday was perfect and we were there with a 6-year old and a 3-year old. It started OK.  We got an RER train outside InterContinental Le Grand and in 40 minutes were deposited literally outside the gates of the park.  It could not be easier. Then the trouble started.

We had got our tickets from Avios as a redemption.  They did not send us actual tickets – we got a voucher which needed to be exchanged at the Guest Relations desk (shockingly long queue) or the ticket office (shockingly long queue).  As Disney could not be bothered to open all their ticket windows, it took 45 MINUTES to get to the front of the ticket queue. I mean, 45 MINUTES?  What sort of place that charges over £200 for a family of four would make you wait for 45 minutes to buy a ticket?!

It is also hugely self defeating.  Saving €15 per hour on an extra ticket office staffer costs them hundreds of Euros in lost income from spending inside the park.  You can’t spend much money in a queue.

Buying food was even worse.  We noticed fairly quickly that most people had brought sandwiches.  Smart move.  We managed to keep the kids going until 2.30pm with some popcorn but they had to eat in the end.  We picked a quiet corner with a McDonalds-style takeaway.  It took ONE HOUR to get served.  Of course, one third of all of the counters were closed.

They were also astonishingly inefficient.  A similar sized queue in a real McDonald’s would have been dealt with in a fraction of the time.  It was also disturbingly expensive, but I was expecting that.

The length of the ride queues is also farcical.  If you want to go on the Space Mountain etc roller coasters for adults, you can use Fast Pass and walk straight on at the appropriate time.  You can’t do that with the little kids rides.  We had to queue for 50 MINUTES to go on a flying elephant ride which lasts about 5 minutes.

There was even a lengthy queue for a simple carousel ride – not helped by the fact that they force everyone to wear a seatbelt (ever worn a seatbelt on a carousel?) which the staff enforce – see photo below.  They also play a safety warning before the ride.  For a carousel.

Max Burgess

For little kids (ie 6 and 3 years old, like ours) it is a complete waste of time.  The quality of rides is genuinely no better than you get at Winter Wonderland in Hyde Park every Christmas – where there are no queues for the kids rides – or even at the funfair that occasionally pops up in Battersea Park.

We arrived (ie got off the train) at 11.30 and left at 6pm after the parade.  Of the 6.5 hours inbetween, we spent at least 4 hours in queues.  The combined time on rides was, in all seriousness, under 15 minutes.  I felt sorry for my 6-year old daughter who was so happy to be going and who got so little out of it.  (We made up for it on Sunday with a fun day in Paris.)

They even managed to screw up something as simple as a ‘Frozen Sing-A-Long’ in one of the auditoriums.  There were a couple of hundred kids there, but all Disney bothered to serve up to lead it were two drama students (English girl, French boy) aged about 18 who were wearing their standard clothes.  How hard would it have been to have someone dress up as Anna and Elsa?

There is even graffiti inside the fairy castle.  And the pavements and footpaths have more potholes and cracks than your average London street. Honestly, give it a miss.  It really isn’t worth it – even if you don’t pay for your tickets.

(PS. For the record, this is how we structured the trip:

Eurostar – booked via Eurostar Frequent Traveller, with 100% of the points required coming from Amex Membership Rewards

Hotel – 2 rooms for 2 nights at InterContinental Le Grand funded with two 2 IHG Premium Visa free night vouchers and 2 x 50,000 point redemptions, with the points coming from the last ‘Big Win’ promotion and credit card spend

Disney – redeemed 34,000 Avios via avios.com for four tickets

Transfer to/from St Pancras – Uber using referral credit

The mini Eiffel Tower my daughter wanted as a souvenir was bought for cash!)

Comments (146)

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  • Dave says:

    We have been a few times and can confirm that weekends are always much busier. I think during term times, the weekends are especially busy because all the locals are there with their annual passes that can’t go during the week as their kids are at school.

    A couple of years ago we went in September and stayed Thursday to Sunday. The queues on the Thursday/Friday were about 5 mins on some rides and no more than 15-20 mins on the more popular rides. On the Saturday and Sunday, most of the queues were 45-90 minutes long. We were just glad we had been on everything during the week.

    We have always stayed at one of the Disney hotels and, even though they are not good value for money compared to other local hotels, its worth the premium (especially at weekends) for the extra time you get in the park each morning before the general public. When planned well, we have been able to fit in 4-5 rides before the gates open and the park starts to get busy.

    I have to agree that the food can ridiculously expensive. The first time we went, we paid over 150 Euros for a meal consisting of a few horrible pizzas/burgers and soft drinks (4 adults, 2 kids). A packed lunch is the best option and if you don’t have time/facilities to take this, there is a shop at the train station next to the gate where you can pick up a ham/cheese sandwich for a few euros. The cheapest option for dinner is probably the Mcdonalds in the Disney Village just outside the park.

  • Andrew S says:

    I know a family who have been saving for 2 years for Disneyland Paris… This is their dream… now in a moral dilema as to set expectations!

  • Jonathon says:

    You had to queue? At a Disney park? On a Saturday? Shocking.

    Sorry, but it is what you make of it. Of course it’s going to be busy. I generally really enjoy your blog but on this occasion I can’t but feel this post comes across as a little entitled.

    DLP is what it is. It’s a European theme park. They have Fast Pass schemes to save queueing for the big attractions (even children’s attractions have Fast Pass), and arriving late morning is never a good idea. The same as it wouldn’t be at Alton Towers, either.

    Yes it’s expensive, but when tickets and transport are free with Avios, or even as part of one of the DLP hotel bundles, it all pans out. We regularly manage to do a long weekend there for under £700 for a family of 4 (£140 for RFS flights, £300 for the Explorers or Kyriad for 3 nights) and then a bit of spending money for packed lunches, etc.).

    I think sometimes it’s easy to become a little ‘overly-entitled’ by all the doors that high frequent flyer balances and status can open. Sometimes you do have to accept that you’re just one of the flock.

    Is DLP better than Florida? No chance. Is it a good, cheap option for a long weekend in Europe? You bet. Plus by the time you factor in the time you spend queueing at Orlando or Miami immigration, those DLP queues look pretty good in comparison.

    • Rob says:

      I did consider the ‘entitled’ bit.

      I do live in an entitled world. I don’t queue in Waitrose to pay for my food (because its Waitrose). I don’t queue at airports for check-in or boarding and rarely for security. When there was a big group checking into the InterCon as we were leaving, I got Guest Relations to check me out instead. I run around London in Uber cars these days.

      However …. I am also not as price sensitive as the general public. I reckon it therefore balances out.

      Perhaps I get grumpier than most people when I have to queue for an hour to buy fast food. However, I am relatively immune to paying £10 for a burger and fries or indeed the Disney admission price. The review is basically about bad use of my time, I am not complaining about the money.

      In any event, there are enough people agreeing with my article in the comments to make it clear to any casual reader that I am not an outlier on this.

      PS. Let’s get away from the idea that my trip was free. I got 0.65p per Amex point when I redeemed for the Eurostar tickets. As I could have redeemed them for cash at 0.5p, I effectively paid real money for them. Similarly, the 34k Avios used for the Disney tickets have alternative value as did the IHG hotel points – which came from Big Win mattress runs and from credit cards points.

      I could also have paid for the Disney hotels, charged it to my Amex Platinum and used Membership Rewards points to settle the bill at 0.45p per point.

      • Jonathon says:

        Oh come on, it’s free. Ok for a lot of people here those points are limited and therefore have value, but for yourself who must generate millions of points through the various referrals this site generates (and more power to you for having the inclination to do it) then the value becomes very diluted. Similarly for those of us who generate huge balances through the various manufactured spend methods, the actual ‘cost’ in miles is irrelevant as you can regenerate those points almost immediately with minimal effort and zero cost.

  • Smiley miley says:

    Another thing this time regarding the food. If you are a shareholder in Euro Disney to the tune of 100 shares (£300) then you get a 15% discount in most of the on-site restaurants, and 15% off in the shops. If you visit Disneyland Paris as regularly as I do with my family then the savings soon add up. You also get access to Salon Mickey just inside the entrance to the Disneyland park which serves hot drinks and cookies between 9 and 12 each morning. Shares in Euro disney are not worth holding for an investment return, but the company is on a more secure footing after The Walt Disney Company assumed all its debt last year.

  • creampuff says:

    I’ve been to Disney Paris twice; one of those times being a multi day trip where we stayed at a Disney hotel.

    Forget going there on a weekend, it is a waste of your time.
    Forget going during school holidays, it is a waste of your time.
    The best time to go is on an off-season weekday.

    The food is crap.

    The hotels are crap.

    The hotel food is crap.

    The lines are too long.

    There are not enough Disney characters walking around.

    Mrs Puff has been to HK Disney (on an off-season weekday) and she rates HK Disney well above Paris Disney.

  • sandgrounder says:

    Well, I’ve never been, and, barring a contraceptive failure I probably never will. At such places it always feels like the next ‘thrilling attraction’ to be introduced will be a big man who picks you up by the ankles on the way out and shakes you upside down until all remaining money falls from your pockets. As has been mentioned previously, however, getting to ANY major tourist attraction around lunchtime is often a fatal error. You snooze, you lose!

  • David W says:

    Oh fiddlesticks – I’m going with a friend on the 10th October. It’s mid-week and outside of any half-terms (unless someone knows something I don’t?) so I’m hopeful it’s not going to be a wasted trip, particularly as she’s visiting from Australia!

  • Corrine says:

    We’ve been to Disneyland Paris 3 times now! and loved it (although a little bit Disneyed out by the 3rd visit)! However, we did go midweek 10 days before Christmas. If you are going to go, I’d say this is by far the best times to visit. No queues and really Christmassy. We bought all in one snow suits for the kids – which were waterproof too. Saying this I def could not go in peak season/times to any theme park. We are doing Orlando in December this year (nearly all on points/miles) and have picked a ‘low’ week as I hate queuing for anything. 🙂

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