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How AwardWallet helped me notice my Tesco vouchers were stolen

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Love Clubcard, don’t collect Avios?  You should be reading our sister site, Shopper Points (www.shopperpoints.co.uk), which covers the latest Clubcard and Nectar offers without any distracting frequent flyer talk!  Why not check it out now?

I was, yet again, the victim of Tesco Clubcard points theft last week.  My bacon was saved by AwardWallet, the points and miles tracking service that I use, which I tend to recommend to HFP readers if they have multiple frequent traveller accounts to manage.

I was first notified that something was up last Saturday.  I ran my regular daily AwardWallet refresh on my iPhone and it checked the balances of all 39 miles and points accounts that I store with it.

A notification popped up that my balance of unused Tesco vouchers had dropped by £50.  I thought this was odd but it was the weekend and we were away in Germany with friends so I ignored it.  Tesco restricts access to your Clubcard account when it spots you are outside the UK so checking would have been difficult.  I also didn’t have my card with me to get through the new security system which requires partial card numbers.

I had forgotten about it by Monday, by which point I was back in the UK.  When I ran another AwardWallet update on Monday morning, however, it showed another £50 drop in my unspent voucher total.

Clubcard vouchers

I logged in to the Tesco website and it turned out that both vouchers had been spent at the Metro on Kensington High Street, about 1.5 miles from where I live.  It is a shop I have never visited.

It turned out that both vouchers had come from the May 2015 mailing.  I then realised that I never actually received my May 2015 Tesco vouchers.  Because I never use the paper vouchers – I usually shred them on arrival as my redemptions are always online – I had never noticed their non-arrival.

It looks like someone from the Royal Mail got lucky, taking my clearly marked Tesco envelope out of the sorting system and then finding it had a three-figure sum of vouchers inside.

(The Royal Mail runs a fabulous security system.  A friend of mine once had a credit card stolen during delivery. Despite having CCTV footage of his postman using the stolen card in a shop, they refused to take action.  The credit card company also chose to take no action.)

I must give full credit to Tesco for reinstating the stolen vouchers overnight despite the fact that I could easily have been trying to rip them off.  They will have taken a loss here, especially as the postie wised up on the second transaction and did an in-store Clubcard Boost to get himself £100 of goods for his £50 voucher!

You can find more information on AwardWallet in this article from March.  It is a totally free service although if you pay $10 every 6 months for the premium version you get more information on expiry dates and the iPhone and Android apps are far faster.  For premium users the app checks all balances simultaneously whilst for free users it checks one account, waits for the result, moves onto the next, waits for the result etc …..!

Love Clubcard, don’t collect Avios?  You should be reading our sister site, Shopper Points (www.shopperpoints.co.uk), which covers the latest Clubcard and Nectar offers without any distracting frequent flyer talk!  Why not check it out now?

Comments (44)

  • Paul Quinn says:

    A little O/T. I was using Calendar on my nexus to check dates for a trip when I noticed a hotel booking for the Ambassador Hotel Vienna which I did not make. the appointment has my email address. Is this something I can ignore? I have not received any emails regarding the booking.

  • bob says:

    XXNNRR

    Instructions:
    1250 Clubcard Points on Your First Grocery Order When You Spend £60 Or More – worth up to £50 in Clubcard Vouchers. Delivery or collection charges apply. Valid on purchases from the tesco groceries site only. eCoupon valid for new customers only on your first single grocery order delivered on or before 05/07/2015. £60 minimum spend excludes purchases of infant milk formulae, tobacco products, stamps, National Lottery Scratchcards, Delivery Saver subscriptions and delivery or collection charges. Cannot be used in conjunction with any other eCoupon beginning with XX. Offer may be redeemed only once per household. This eCoupon shall remain the property of Tesco Stores Limited and is not for resale or publication. Only one eCoupon can be redeemed per customer. Offer is only valid in the UK. Tesco reserve the right to vary or terminate the operation of any eCoupon at any time without notice. See tesco.com for details and full eCoupon terms and conditions.

  • Colin JE says:

    After seeing this article I ran Award Wallet on my iphone and noticed no mention of my Tesco vouchers. I also expected them in May but hadn’t seen them. Had I been done? As I was about to disappear into the Eurotunnel I couldn’t check, but on my return today they are still there on the account. Phew! I’ve changed future mailings to email only and email Tesco. They called with 2 minutes (literally) and discussed the issue. They offered to put the points back on my account so they couldn’t be spent until the next mailing in August. But that meant I couldn’t spend them either if a new offer came up. However, the Tesco CS told me that if someone else got them and spent them, Tesco would treat it as fraud and would reimburse me. So, reassured I left them.

    Question is, why didn’t AwardWallet recognise and show my vouchers? Answer, it doesn’t initially on the iPhone. It was only when I got the app to refresh, after seeing the web version shows the vouchers, that I noticed the vouchers showing.

    Well, at least this means I’ll see future Tesco mailings and be able to access my vouchers straight away.