British Airways now using the No1 Traveller lounge at Gatwick North – feedback?

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• Richard Ford says:

  2 Feb2 February 06:18

  I was there Friday morning early – about 7am.
  The lounge was nearing capacity and a bit of a circus – tables/seats were available but you had to look hard.
  Food offering (breakfast buffet) was limited but decent but small queues for everything (coffee machine etc – the bar situation looked more difficult). I didn’t take any ordered food.
  I was on a European flight and the experience was functional but I can see if I had been there any length of time and on a long haul/first ticket I would have been pretty disappointed as not a very relaxing experience. Hope this is helpful.

• Joe Chapman says:

  2 Feb2 February 06:42

  I was in there on Friday night, it was busy but not at capacity. Biggest problem was the bar – one barman + lots of people = a long wait. There were also a number of people who seemed to think queuing was beneath them (though that’s not the fault of the lounge of course).

  Buffet food was very good, but the hot food to order was poor – had the fish finger sandwich, which was tiny and lukewarm.

  Overall it’s not too bad, but not up to what you would expect from a major airline at one of its home hubs

• shd says:

  2 Feb2 February 06:43

  The sky would fall if BA stopped providing their elites with free Champagne

• Paul says:

  2 Feb2 February 06:46

  The old Galleries were horrible. The kids area (if you want to call it that – a lone broken computer with no chairs ) was disgusting.

  • ankomonkey says:

    2 Feb2 February 10:19

    Agreed. Was last there a couple of years ago and my daughter left after less than a minute, since there was so little to do.

• David W says:

  2 Feb2 February 07:13

  We spent a couple of hours there late morning on a Friday at the beginning of January. It was very busy on arrival, but no real queues for anything or long waits at the bar.

  Ordered the stew/hotpot thing and the fish finger sandwich, and had to send the stew back as it was stone cold. Asked them to replace with a fish finger sandwich, which they did, quickly, and it was piping hot. No bells and whistles though, it’s a bun with a couple of fish fingers – exactly what it says on the tin…

  The lounge quickly quietened down, remaining busy in the bar area. Self service buffet provided plenty of snacks and soft drinks, and these were pretty good overall.

• Paul says:

  2 Feb2 February 07:14

  Your hotlink for the Priority Pass £5 guaranteed reservation site doesn’t seem to be working (?).

  • Rob says:

    2 Feb2 February 09:06

    Odd, I checked yesterday and it was fine.

• GaryC says:

  2 Feb2 February 07:15

  I was there a couple of weeks ago for an early afternoon flight to Naples. The lounge was busy but not heaving, though horribly hot and stuffy. Food for the menu arrived lukewarm and the portion was tiny. Buffet cakes were decent though. Bar staff friendly, but having to queue for a tiny (1/3 pint?) glass of beer was frustrating. Overall not impressed, and would take the old BA lounges in preference. Fortunately most of my flying is out of LHR.

• Bernard Peller says:

  2 Feb2 February 07:17

  Have been in the lounge twice in the last 12 days, not impressed at all, from having to check in at a BA desk to then have to hand a entry voucher in less the 50ft away to a No1 lounge agent. The lounge was very full with a shortage of seating, had to look around to see people standing up ade putting in a jacket and make quick move to get the table.

  The food menu is very poor in my opinion & been in an executive lounge and seeing a menu tell you that you can have 1 item without charge then £4 each if you want another just does not give the right impression in my opinion. Agree with other comments about the bar being very under staffed for the size of the lounge. Not a huge champagne drinker but do think either a glass or at a minimum the Prosesco should be free if they are serving complimentary spirits.
  I am not a fan of Gatwick & would not arrive early to use this lounge.

  • Kathryn says:

    2 Feb2 February 08:12

    Have to pretty much second everything in this review!

    I hadn’t noticed that the lounge had changed in advance on MMB, although note there is a notice on my next booking for a week’s time, so there might have been.

    My other minus point for this lounge is the lack of charging points. The old lounge was crap, but give me a crap surround where I can pour my own bloody Mary any day 😉

    • Jim says:

      2 Feb2 February 09:48

      Hi Kathryn

      OT – did you receive an further feedback from BA on the Marrakech delay re the time discrepancy.

      I finally received a reply late last week with the same response as you, arrival at 23:43. Although from my internet research this is apparently the time the parking brake is applied not the time the doors are opened.

      • harry says:

        2 Feb2 February 16:27

        There was a court ruling last year that it is door opening time that counts, I did send you a link to newspaper article last time

        • Jim says:

          2 Feb2 February 20:13

          Yes I am aware it is the time doors open Harry. BA don’t though apparently and appear to be using the time the parking brake is applied. How we prove this though I have no idea.

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