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Review: we revisit Hôtel Reisen, Stockholm (Hyatt’s Unbound Collection)

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This is an updated review of Hotel Reisen, Stockholm, which is part of the Unbound Collection by Hyatt.

The Unbound Collection is Hyatt’s equivalent of Hilton’s Curio or Marriott’s Autograph, allowing high quality independent hotels to join the Hyatt ‘system’ as long as they agree to fully participate in the World of Hyatt programme.

Rhys reviewed this hotel in July 2022 – click here – but as I happened to stay with my son and my mother for a three-day break over Easter I thought I’d give it an update. We paid cash for our stay and the hotel didn’t know that I planned to review it again.

One key difference with this review is that we used World of Hyatt points to upgrade our standard rooms to suites. This is excellent value for points, even if you need to buy them first.

Review Hotel Reisen Stockholm

The picture above is a PR shot taken from the water (the hotel is the yellow central building) which gives you a good idea of the views you get from the rooms at the front.

We arrived at the airport and took a normal taxi to the hotel which cost us circa £65 for a 40 minute drive. Here’s a map:

Hotel Reisen Stockholm location

We booked two standard rooms for cash, but used 9,000 World of Hyatt points per night to upgrade each during the booking process to Corner Suites with Sea View. With my Hyatt Globalist status I then got a further upgrade on arrival to the Chapman Suite with Sea View for one of the rooms, which is the top suite in the hotel.

The location of the hotel couldn’t be more convenient being in Gamla stan, directly on the waterfront of Stockholm’s historic town centre. Many sights and shops can be reached on foot from here but there is also a bus stop at the front of the hotel. Public and hop on-hop off sightseeing buses stop here.

The hotel building has a long history dating back to 1617. Over the centuries it has been a semi-legal coffee house, pub and a well-known hang-out for some prominent poets. The vast Royal Palace (worth a visit) is virtually your next door neighbor. Its location means it is an easy stroll through the narrow streets of the old town with its multiple cafes, restaurants and independent shops, and is especially lovely in the evening.

Review Hotel Reisen Stockholm

The entrance to the hotel is on the right hand side, and you go up a few steps into the bright lobby. The reception staff were very friendly.

Review Hotel Reisen - lobby

To the left of the lobby is some more seating and Bar Reiss, the ideal place to have a coffee during the day to watch the world go by.

Review Hotel Reisen - Bar Reiss

Behind the lobby is another cosy seating area to just relax with sofas on one side .…

Review Hotel Reisen - Behind Lobby

…. and armchairs on the other.

Review Hotel Reisen - Behind Lobby 1

We had two different types of suite. Take a look at the review Rhys did in 2022 if you want to see what a standard King Bed with Sauna (yes, some rooms come with a sauna!) is like.

Corner Suite with Sea View

This is the room category we originally upgraded into using 9,000 World of Hyatt points per night. There are also smaller suites available for upgrades at 6,000 points per night. You will see the options for upgrading into a suite or club room if you are logged in at, have chosen the ‘points’ booking option and if the hotel chooses to offer this for your dates.

The room was on the sixth floor on the left corner (see second picture down, above). You enter to a connecting room between the bedroom and the living room. It has a desk / vanity table with a mirror.

The windows in this area give you a view to the building next door which is fairly close.

Review Hotel Reisen - Corner Suite Sea View

To the left is the bedroom with a large bed, wardrobe, TV and armchair with coffee table. The headboard added a splash of colour to the room.

Review Hotel Reisen - Corner Suite Sea View 1

The window to the left gives you a great unobstracted view of the seafront overlooking Stockholm strӧm and the large Sodermalm island.

Review Hotel Reisen - Corner Suite Sea View 2

To the other side of the entrance the room offers a sitting room, coffee station and minibar.

Review Hotel Reisen - Corner Suite Sea View 3

From here you go to the bathroom with a very sleek design and large shower.

Review Hotel Reisen - Corner Suite Sea View 4

It also comes with a small but deep bathtub. Products are from UK-made luxury brand Votary.

Review Hotel Reisen - Corner Suite Sea View 5

The Chapman Suite with Sea View

I was told that this is the best suite of the hotel. The name Chapman comes from the British built sailing ship launched in 1888 which is moored on the opposite embankment of Hotel Reisen. It can be seen from the windows and is now a youth hostel.

You cannot upgrade into this suite with points – I got an additional one category upgrade due to my Globalist status.

You enter through a narrow corridor and unusually are greeted by a large bathtub placed behind a transparent drape.

Review Hotel Reisen - Chapman Suite

Next to a window it offers views over the roof of the neighbouring building towards Stockholm strӧm.

Review Hotel Reisen - Chapman Suite 1

The room itself is very large with the bed and living area combining to give a very homely feel.

Review Hotel Reisen - Chapman Suite 2

The arrangement of the furniture is slightly different to the pictures on the website but much better in my view. The sofa even has a blanket to snuggle up in when watching TV or just chatting.

Review Hotel Reisen - Chapman Suite 3

Fresh flowers, water, art and a large Chanel coffee table book made us feel very welcome.

Review Hotel Reisen - Chapman Suite 4

However, the star of the show is the view from this suite. As a very attentive touch both the Chapman Suite and the Corner Suite had binoculars by the window for guests.

Review Hotel Reisen - Chapman Suite 5

This is the view towards the centre with the National Museum on the right. On the pier below sightseeing boats and ferries to the other islands can be booked.

Review Hotel Reisen - Chapman Suite 6

Restaurant Reiss

On our first night we had dinner here. The restaurant serves classic Swedish cuisine with a modern twist. The menu is not very extensive with five starters and seven mains but the quality was excellent.

Review Hotel Reisen - restaurant

For starter I chose Gubbröra, a very classic Swedish starter which is a mix of pickled herring with other ingredients on dark rye bread. It tasted delicious.

Review Hotel Reisen - restaurant 1

For main we all had the obvious choice in Sweden (at least on the first night) – Kӧttbullar (Swedish meatballs). Rhys showed a picture of it in his review. It is an upmarket version of the Ikea meatballs we all know and love. If you don’t fancy your meatballs here we went to Gästabud the next evening, a small traditional eatery literally around the corner which we also loved.

For desert I had Reiss Kaffeemousse which tasted as good as it looked.

Review Hotel Reisen - restaurant 2


Breaktfast is offered in Restaurant Reiss and is a buffet, with only the hot drinks served to you. As the tables are limited compared to the size of the hotel I can imagine that having no a la carte options to slow down service is also a more practicable solution for the hotel.

The buffet doesn’t leave anything to be desired however and it includes, as one would expect, a wide selection of cracker bread besides all the usual offerings.

Review Hotel Reisen - breakfast

There are various hot dishes to choose from with very friendly staff.

Review Hotel Reisen - breakfast 1

What makes this buffet special are the various herring dips and hard boiled eggs, one topped with seaweed caviar and the other topped with prawns in a sauce. My idea of heaven, but perhaps not to every taste I admit.

Review Hotel Reisen - breakfast 2

Bar Brahe

This is a bar with a distinct nightclub feel which offers live music once a week. When we were visiting it was closed for a private function one night but the music sounded good!

Review Hotel Reisen - bar brahe

Tjaern – Spa and Gym

For the spa and the gym guests have to go down to the old vaults of the hotel. I thought it is quite atmospheric and here you can feel the 400 year history of the hotel.

The gym is small with only one room but is functional and good for a work-out. There is a relaxation area with a couple of loungers and seating.

A limited range of treatments, hair styling and personal training can be booked.

Review Hotel Reisen - spa

The Nordic sauna is bigger than usual and fits probably around 10 people. Rhys’ room last time had its own little sauna which looked quite luxurious.

I loved the Scandinavian design of the spa:

Review Hotel Reisen - spa 1

The large pool is kept at a refreshing 15 degrees celsius and its size allows for a few strokes after the sauna.

Review Hotel Reisen - spa 2


I have stayed in many five star hotels which had no sense of place. You don’t get that here. Everything from the sauna to the interior design, the waterfront views and the food gives you a real feeling of Sweden – with a few exceptions like the English bathroom products! As a tourist I cannot imagine a better place to start to explore the city.

Our rooms on the sixth floor were perfect. The Chapman Suite felt very comfortable with its gorgeous views. Whilst I was upgraded into it, it’s arguably not a terrible deal for cash (given Stockholm rates) at around £800 per night.

A standard room starts at £275 per night in June. A suite upgrade is 6,000 World of Hyatt points per night for a Nordic Suite (with sauna!) or a Stockholm Suite, or 9,000 points per night for a Corner Suite. There is no guarantee that the hotel will offer these upgrades on any particular night – it is not obliged by Hyatt to do so.

As a World of Hyatt redemption, a standard room redemption costs between 12,000 and 18,000 points per night depending on the time of year. Remember the hotel must offer redemption rooms as long as ‘standard’ rooms are still available for cash.

You can buy Hyatt points here – but if you don’t need them immediately, you may want to wait for the next ‘buy points’ bonus which can be worth 25%-30% extra.

The hotel website is here, and if you are looking for a second opinion Rhys’s 2022 review is here.

World of Hyatt update – May 2024:

Get bonus points: World of Hyatt is not currently running a global promotion

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

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Comments (19)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Rizz says:

    Do rooms have A/C?

  • southlondonphil says:

    Perfect timing for this (re-)review – I have a 3-day break there starting today for which I burtned an Explorist Free Night Award that was due to expire. Standard room was £160/night for the remainder of the stay this weekend (without breakfast, although it looks to be a good offfering so I might add it to the room charge)

    • Bernard says:

      Spend the saving at Brasserie Bobonne that has an awesome Burgundy list.. or new Östermalm wine bar (with food) Aristo.

  • Gordon says:

    TV looks a little offset to the bed. Maybe positioned at the end of the bed would have been better, saying that, the only time I watch tv in the room is BBC world news in the morning when I’m up with a coffee.

    I like the positioning of the food heat lamp on the chef for the photo shoot! Was that a 50% food and 50% chef photo Conny!

  • Bernard says:

    Taxi for £65?!!!
    Next time try using bolt or Uber. Both work well and last bolt was SEK297 or about £22 to central Stockholm.

    • Rob says:

      Rhys got an Uber in 2022 and it was £45 so £65, after two years of high inflation, for an official taxi sounds about right.

      • Geoff says:

        Not for me. Inflation hasn’t been 44% over two years.

        • Rob says:

          20% inflation, 20% uplift for a proper taxi. Bolt was also throwing discounts around like confetti 2 years ago.

          • Bernard says:

            Bolt in Sweden are ‘proper taxis’. They just run on Bolt too. Fact.

      • JDB says:

        Yes, my Uber from the airport to the Reisen last April was SEK602 which with tip and the exchange rate at the time was £56. The return in a taxi booked by the hotel was a fraction more. I also took a short Uber ride from the new town back to the hotel as it was raining after dinner and that was almost £15, so I don’t know where the £22 from the airport comes from.

      • Bernard says:

        Bolt was SEK297 two weeks ago, NOT two years ago.
        Stockholm taxis are not regulated. SEK870 /£65 for a taxi in sounds like someone didn’t do their homework and got taken for a ride!

        • Rob says:

          I just priced an Uber – SEK 878 for ‘Comfort’. X is 746. Arlanda to Reisen.

          • Bernard says:

            Err… peak Saturday night after wage day might not be the definitive test. what would you expect? Prices are dynamic as you know for Uber and Bolt so yes peak Saturday night will be the most expensive. Did you check Bolt too? It seems not…. But your readers do need to know the facts not a defence of getting a super expensive taxi.

            Taxi Stockholm, Taxi Sverige and others will all have different ‘Fast Pris’ for Arlanda.

            But it remains that £65 equivalent is excessive.

            So what?
            When readers arrive at Arlanda check Bolt and Uber (prices often and almost always differ)..
            If you take a regular taxi check the price being asked. It’s displayed on the taxi window. Prices are different for different firms.
            Also if you have minimal luggage consider the bus: Flygbussarna (SEK209 return, every 15-20 minutes and takes 40-50 minutes) go to City terminalen and if the weather is OK is quite close to some of the tourist hotels.

    • mkcol says:

      When was that & did you have a promo code attached?

  • JDB says:

    I stayed here last April based on Rhys’s 2022 review and was very impressed. They did initially try to fob me off with a dodgy room but fixed that very quickly. As Conny says, the location is great both for transport (just by the Slussen ferry stop) and an easy and beautiful walk to many of the big sights, shopping and restaurants. The ferries offer a very good and rather cheaper alternative to the tourist boats.

    The hotel has real character and the staff very charming and helpful. Stockholm is a very expensive city but this hotel offers remarkably good value.

  • Lady London says:

    Also the Swedish Kronor currency has been having quite a bad time recently so the FX rate is quite good for us now but might not be so good as now for too long.

  • Mark says:

    I stayed here for work a few months back, unfortunately only in a standard room. The room was rubbish (not enough floorspace to open suitcase and a tiny window letting in next to zero light). The front desk staff were not particularly helpful too, unfortunately.

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