Why are some Lloyds Avios cardholders not receiving any points?

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• Jamie Carter says:

  30 Apr30 April 08:34

  Same thing happened to my mum. She only realised when she got a note from Avios saying her existing miles were going to expire because she hadn’t earned any in so long.

• Neil says:

  30 Apr30 April 08:38

  I have recently applied for the Lloyds card and it is an ongoing saga! The first time I tried to apply online, the application froze at the credit check stage and a search was recorded without any decision being made (or even being pending). After a week or so of wondering whether it was worth it, I then applied again and was accepted. It is a good deal, especially as I will be travelling a lot over the coming months.

  Anyway, that was a couple of weeks ago and I have not yet received any cards. I called them on Friday and was told that my cards were part of a faulty batch, and the issue would take an unknown amount of time to fix. In the meantime, the double Avios bonus starts from the date the account is opened so I am losing out (though I have had an e-mail to say that my new card account is linked to my Avios account).

  Again, I am wondering whether it is worth it – and whether to make a complaint about how long the cards have taken to arrive. It is disappointing, if not unexpected. I have had a current account with Lloyds for the past five years, with no real problems, so was optimistic despite all the negative comment on here!

• Dean Perry says:

  30 Apr30 April 08:41

  I’ve never actually checked my Avios were going across, but after reading this thought I’d better check. I must be one of the lucky ones as the referral bonus and 6 months of double Avios received all match the amount that should be a been sent on my Lloyds statements. Maybe more seamless as I already had a Lloyds current account?

  • Genghis says:

    30 Apr30 April 09:10

    My wife and I both had Halifax accounts prior to opening Lloyds cards last July. Referral, sign up and spend points have all posted OK (perhaps unfortunately – I wouldn’t have minded for 2 x £150)

• Sarah says:

  30 Apr30 April 08:45

  Question for those who have had this a while – when should the points arrive? Is it as you earn them? Or based on monthly statements? Is there any delay?
  Be good to know when I should start chasing Lloyds for the missing ones…

  • Genghis says:

    30 Apr30 April 09:11

    Points post monthly just after the day of statement generation IIRC

  • Geoff says:

    30 Apr30 April 09:12

    Sarah, points should arrive a day or so after the statement date – that is the date it was issued, not when it is paid. Mine do now, but see my other comment.

    • Sarah says:

      30 Apr30 April 22:37

      Thanks both. No sign of any points and my first statement was about three weeks ago. Time to chase

• Vand says:

  30 Apr30 April 09:15

  Possibly the worst credit card I have every owned. Exactly the same situation, lodged two complaints, still waiting. Pressure next week it is ..

  The fraud protection is terrible as well. It completely ignores the travel you have predefined and blocks every transaction overseas without unblock. Cannot wait to get my points and cancel.

  • Geoff says:

    30 Apr30 April 09:24

    Interesting, we forgot to say anything about travel and used the cards quite freely while away. Had a payment refused back at home one day randomly however. The card wasn’t blocked fortunately but was resolved via an automated text message.

  • callum says:

    30 Apr30 April 10:34

    I think 2 of my 3000 odd transactions (not an exaggeration) have been blocked and I rarely tell them when I travel. There must be some kind of issue with your account if every one is being blocked!

    • Alan says:

      30 Apr30 April 12:50

      Ditto – only been blocked a couple of times and then had automated text I replied ‘yes’ to and all worked fine.

  • Andy says:

    30 Apr30 April 11:18

    I had 2 transactions overseas blocked even though I let them know where I was going to be. I even have online transactions blocked in the country. Probably happened 6 times now. I phoned to complain but was told I must just be unlucky because it is purely random security measure.

• Geoff says:

  30 Apr30 April 09:21

  Had the same problem. Registered a new card in Jan and got the referral points but none from our spending. Contacted Lloyds and told it could be up to 26 weeks, unless I wanted to lodge a complaint, which I did. Points backlog arrived after a few weeks and next statement were added correctly, and the 7k voucher has appeared. Got regular calls from the complaints manager but on the latest one she seemed unaware that I was now getting the points – but she offered me £200 for my trouble. They also screwed up the direct debit which got returned on the first month, wasn’t set up for the second and we wait to see if it works for next month.

  My partner referred her mum for a card, which she got and has already used for a big purchase, but neither have yet had any referral or shopping points.

• Klaus-Peter Dudas says:

  30 Apr30 April 09:27

  I must say that I’ve had only good experience with Lloyds. I once went over my limited by a few pounds and they reinstated my promotion (interested free and double points) straight away after calling them and refunded all of the interest charged. I also completely forgot to refer my wife when she got here’s, messaged them to explain and 2x 4,500 avios were in our household account within a few days. Never had any fraud issues either. Guess I’m just lucky by the sounds of it…

• N1david says:

  30 Apr30 April 09:29

  My husband is in the middle of a complaint with Lloyds – he has not been getting Avios for about six months. He had this problem when he got the cards and started getting the points but they have just stopped. In addition, he does not get monthly statements. The transactions come through and his monthly DD is charged but the transactions show on the website on the list of “recent transactions “, going back months. He’s been dealing with Lloyds for about six weeks now, will have to get him to chase on Tuesday.

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