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Virgin Flying Club can now price infant miles redemption tickets properly

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The relaunch of the Virgin Atlantic website in late 2016 did not go smoothly.  Most of the teething problems were eventually ironed out.

There was one very serious issue which did not get fixed.  Because of limitations in the new booking software, redemption tickets for infants were no longer charged at a nominal mileage cost plus taxes and charges.

They were now being charged at 10% of the lowest cash fare, plus taxes and charges.  This could be very high indeed.  The new policy was identical to the Delta policy, Virgin’s 49% shareholder, and it was a version of Delta’s booking software that Virgin introduced.

delta airline virgin atlantic

This change had the potential to be very bad indeed.  If you were flying in Upper Class, 10% of the cheapest Upper Class return cash ticket for your day of travel would usually be £200 – £300.

It went crazy on a one way flight.  As Virgin Atlantic only sells fully flexible one way tickets, you were looking at around £5,000 if you paid cash for an adult.  This meant that the infant redemption ticket was £500 plus taxes and charges!

Virgin Atlantic has finally fixed the problem

You can now book lap infants (children aged under 2) at standard fixed prices through the Virgin Customer Service Centre.  This is what it costs:

Economy – 1,000 miles per sector

Premium – 2,000 miles per sector

Upper – 5,000 miles per sector

At some point in the next few weeks, infant bookings at these prices will also be available online.

What will not be possible online is booking a seat using Flying Club miles for a child under two.  This will still need to be done, at standard Flying Club child (not infant) pricing, via telephone.

This is great news for any Virgin flyer with young children although it has taken far too long to be fixed.

How to earn Virgin Atlantic miles from UK credit cards

As a reminder, there are various ways of earning Virgin Flying Club miles from UK credit cards.  Many cards also have generous sign-up bonuses!

Click here to read our detailed summary of all UK credit cards which earn Virgin Flying Club miles.  That page is regularly updated with the latest special offers and will still be accurate even if you are reading this article months after publication.

(Want to earn more Virgin Flying Club miles?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (17)

  • palcsaky says:

    Just a quick heads up related to Virgin money international transfers. I did my first transfer earlier this week and used the code VMRED25 for £25 off which improved the GBP/EUR exchange rate to better than spot. Surprisingly I also received the 3000 miles for first transfer despite t&c saying money off coupon cannot be used with any other offer. Just ensure amount transferred after the £25 discount is more than £1000

  • Liz says:

    Hi Rob, I asked Virgin and they say infants pay 10% of mileage in the adult redemption chart, rather than the sector rate you describe. Has this policy been updated?

    • Rob says:

      That article came directly from Virgin Atlantic and is the new policy. The call centre staff should have been fully trained in it by now. Shortly online infant booking will also be possible.