The relaunch of the Virgin Atlantic website in late 2016 did not go smoothly. Most of the teething problems were eventually ironed out.
There was one very serious issue which did not get fixed. Because of limitations in the new booking software, redemption tickets for infants were no longer charged at a nominal mileage cost plus taxes and charges.
They were now being charged at 10% of the lowest cash fare, plus taxes and charges. This could be very high indeed. The new policy was identical to the Delta policy, Virgin’s 49% shareholder, and it was a version of Delta’s booking software that Virgin introduced.
This change had the potential to be very bad indeed. If you were flying in Upper Class, 10% of the cheapest Upper Class return cash ticket for your day of travel would usually be £200 – £300.
It went crazy on a one way flight. As Virgin Atlantic only sells fully flexible one way tickets, you were looking at around £5,000 if you paid cash for an adult. This meant that the infant redemption ticket was £500 plus taxes and charges!
Virgin Atlantic has finally fixed the problem
You can now book lap infants (children aged under 2) at standard fixed prices through the Virgin Customer Service Centre. This is what it costs:
Economy – 1,000 miles per sector
Premium – 2,000 miles per sector
Upper – 5,000 miles per sector
At some point in the next few weeks, infant bookings at these prices will also be available online.
What will not be possible online is booking a seat using Flying Club miles for a child under two. This will still need to be done, at standard Flying Club child (not infant) pricing, via telephone.
This is great news for any Virgin flyer with young children although it has taken far too long to be fixed.
How to earn Virgin Points from UK credit cards (January 2021)
As a reminder, there are various ways of earning Virgin Points from UK credit cards. Many cards also have generous sign-up bonuses!
You can choose from two official Virgin Atlantic credit cards (apply here, one has a bonus of 15,000 Points):
You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.
(Want to earn more Virgin Points? Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)