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Virgin Flying Club can now price infant miles redemption tickets properly

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The relaunch of the Virgin Atlantic website in late 2016 did not go smoothly.  Most of the teething problems were eventually ironed out.

There was one very serious issue which did not get fixed.  Because of limitations in the new booking software, redemption tickets for infants were no longer charged at a nominal mileage cost plus taxes and charges.

They were now being charged at 10% of the lowest cash fare, plus taxes and charges.  This could be very high indeed.  The new policy was identical to the Delta policy, Virgin’s 49% shareholder, and it was a version of Delta’s booking software that Virgin introduced.

This change had the potential to be very bad indeed.  If you were flying in Upper Class, 10% of the cheapest Upper Class return cash ticket for your day of travel would usually be £200 – £300.

It went crazy on a one way flight.  As Virgin Atlantic only sells fully flexible one way tickets, you were looking at around £5,000 if you paid cash for an adult.  This meant that the infant redemption ticket was £500 plus taxes and charges!

Virgin Atlantic has finally fixed the problem

You can now book lap infants (children aged under 2) at standard fixed prices through the Virgin Customer Service Centre.  This is what it costs:

Economy – 1,000 miles per sector

Premium – 2,000 miles per sector

Upper – 5,000 miles per sector

At some point in the next few weeks, infant bookings at these prices will also be available online.

What will not be possible online is booking a seat using Flying Club miles for a child under two.  This will still need to be done, at standard Flying Club child (not infant) pricing, via telephone.

This is great news for any Virgin flyer with young children although it has taken far too long to be fixed.

How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (September 2023)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 15,000 Virgin Points):

SPECIAL OFFER: The sign-up bonus on the Virgin Atlantic Reward+ Mastercard is doubled to 30,000 Virgin Points if you apply by 2nd October. You receive 15,000 Virgin Points with your first purchase and a further 15,000 points if you spend £3,000 within 90 days. Apply here.

Virgin Atlantic Reward+ Mastercard

30,000 bonus points (SPECIAL OFFER TO 2ND OCTOBER) and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

A generous earning rate for a free card at 0.75 points per £1 Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 20,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 30,000 Membership Rewards points, which convert into 30,000 Virgin Points.

The Platinum Card from American Express

30,000 points and a huge range of valuable benefits – for a fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

40,000 points bonus and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and free for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)

Comments (17)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • palcsaky says:

    Just a quick heads up related to Virgin money international transfers. I did my first transfer earlier this week and used the code VMRED25 for £25 off which improved the GBP/EUR exchange rate to better than spot. Surprisingly I also received the 3000 miles for first transfer despite t&c saying money off coupon cannot be used with any other offer. Just ensure amount transferred after the £25 discount is more than £1000

  • Liz says:

    Hi Rob, I asked Virgin and they say infants pay 10% of mileage in the adult redemption chart, rather than the sector rate you describe. Has this policy been updated?

    • Rob says:

      That article came directly from Virgin Atlantic and is the new policy. The call centre staff should have been fully trained in it by now. Shortly online infant booking will also be possible.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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