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Garuda Indonesia suspends its London Heathrow service

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Garuda is suspending its Heathrow to Jakarta service on 28th October.

Passengers will be re-routed via Amsterdam, which is their other European route, on fellow SkyTeam member KLM.

No official announcement has been made but the schedule has been amended on the airline website.

There are rumours that Garuda may start a direct service from Heathrow to Bali instead, although if this is the case then it has left it a little late.

The airline needs to do something with its valuable Heathrow slot or it will be lost, so it may end up being leased out for a period.

Comments (62)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • James says:

    Will Garuda passengers be compensated in any way for the extra travel time and transfer time waiting between flights at AMS ?

    I have a flight coming up, with my elderly parents, in biz on Garuda LHR-CGK-BKK and depending on the reroute and subsequent arrival times I could we’ll end up out of pocket.

    • Sam G says:

      You’ll have a straight through connection at Jakarta though, so the routing will actually take less time and not require any overnight stays (you should end up on the same CGK-BKK flight anyway with same arrival time)

      Or you could request to fly out of Heathrow the evening before if getting there so early will be a challenge, thus keeping a similar timing but with the overnight in Amsterdam (far easier than Jakarta!) – so unless you have non-refundable hotel in Jakarta then you shouldn’t be out of pocket / arriving at different times

      I’m holding out a little hope that they reroute Bangkok passengers more directly but considering the fares paid it would seem unlikely. No EU compensation is due as they are giving more than two weeks notice and a reroute

    • Rob says:

      No, unless it changes within 14 days of departure.

  • James says:

    I presume “Passengers will be re-routed via Amsterdam, which is their other European route, on fellow SkyTeam member KLM.”
    means the LHR-AMS-LHR flights will be in KLM but the main longhaul would still be on Garuda AMS-CGK ?

  • Johnjohn says:

    Honestly, the new platinum is the same as the old gold. You’re saying platinum and premier are similar. It’s exactly the same with the old gold and platinum. That’s why platinum challenge should have been uplifted to premier which Marriott realized that and make the move to upgrade all challenged platinum to premier. I remember you mentioned before platinum challenge wouldn’t be upgraded. But I’m glad it happened.

  • Tracy says:

    O/T just received my ambassador 10% rebate for renewing at $200. Couldn’t decide at renewal time which option so opted for $200 just in case. In actual fact only redeemed 150k points so rebate was 15k. Also received 15k instead of 5k on renewal. Therefore paid $50 for 25k points, still an ok outcome.
    However, struggling to fit in an ambassador stay this year so perhaps will not renew. Having to stay at Intercontinental Madrid just to use the voucher, would probably have chosen Hotel Indigo instead and used mastercard rate. Intercontinental is €320 club room for friday night, sat night free plus paid $200 for ambassador, don’t know how much of this to allocate to the bogo voucher though. Hotel indigo is €280 basic room, non refundable.
    Stayed at Palazzo this year, no ambassador benefits worth having. Stayed at IC Monterey, same. Also couldn’t use voucher here as needed family size room so paid $.
    Ambassador has been a bit meh for me past two years as a leisure traveller……..

  • N says:

    Is there a chain-hotel-only search engine for hotels? Looking for somewhere in Croatia but would like to be sure I’ve covered all the major chains (IHG, Hilton, Starriott, etc) before I go independent…

    • Steve says:

      +1 gap in the traveller market I think, a tripadvisor for points hobbyists

      • Tom1 says:

        There’s for rewards/points redemptions (not cash rates). Has the major chains and it also shows you the points, with a handy filter.

        However I don’t think it has been update for some time.. so the points weren’t completely accurate before. Haven’t checked since Marriott merger but can’t imagine that has been reflected.

        Useful to find out what hotels there are in an area, then a bit more digging to find cash/points rates for your dates.

    • Cat says:

      The Hilton in Dubrovnik is brilliant – if you’re a Diamond, the room upgrades are pretty decent and the Exec lounge has fantastic views over the city walls and the sea.

      • BJ says:

        Also just had another great Hilton upgrade last night too. No lounge at my hotel but pleasant surprise with a nicely stocked complimentary minibar. Love Hilton Diamond, no waay I’d walk past a Hilton to stay in a Marriott these days.

    • bsuije says:

      There’s a Sheraton Dubrovnik Riviera, which looks nice and I think might have been reviewed by Rob previously(??)…

      • Rob says:

        Not by me. This used to be exceptionally cheap as an SPG redemption, not sure where it is now.

  • Adrian says:

    Hi Rob, great result on the Plat Prem from Marriott, the big possible advantage may well be the soft landing, if it doesn’t happen that’s fine, but at least as we are Plat Prem now there’s a chance and more importantly they have delivered what they said they would.

    Any news on the new Marriott credit card, I was hoping to pick one up as the 10 qualifying nights may make it just about possible to re-qualify for Plat on an on-going basis.

  • Shaz says:

    Rob – what about completing SPG platinum challenge and converting it to Marriott? I only have platinum rather than platinum elite. Is that correct? Or should I get platinum elite?

    • Rob says:

      Should also be PP I think.

    • Lee says:

      SPG platinum will remain platinum rather than platinum elite sadly

      • Pangolin says:

        75+ nights (SPG or Marriott) will get you Plat Premier.

        You can still qualify via 25 stays in legacy SPG but that will get you Platinum (same with 50 nights in either).

  • Gary says:

    OT anyone managed to book an SPG property without having the points? Telephone team say it’s not possible yet but I’m not convinced.
    Also for 1st time in NYC Chatwal or St Regis – tourist stuff for 5 nights and shopping? Thank you!!

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