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Join me at Loyalty Summit and the Frequent Traveller Awards Europe

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Thursday 20th September sees a new travel loyalty conference in London called Loyalty Summit. 

Held at the Hyatt Churchill, the speakers include senior members of Le Club AccorHotels, Radisson Rewards, Marriott Rewards, Finnair Plus, Norwegian Rewards, Miles & More, Flying Blue, American Express, SAS EuroBonus, Scandic Friends and IHG Rewards Club amongst others.  The agenda for the day is here.

Following the summit, guests will be heading to the RAF Museum in Hendon for a reception and gala dinner underneath a Lancaster bomber!  The evening will conclude with the Europe and Africa version of the Frequent Traveller Awards.

I will be attending the Summit – but not speaking – and I will also be hosting a table at the Frequent Traveller Awards dinner.

I was offered five heavily discounted tickets for my staff, but as I don’t have five employees I have been allowed to offer them to readers who work in the loyalty sector.

The standard rate is $399 if you work in the airline, hotel or car rental industry.  I can sponsor registrations for five people for just $199, so roughly £150.  This covers breakfast, attendance all day at the Loyalty Summit, lunch, transport from the Hyatt Churchill to Hendon, the gala dinner, drinks etc.

If you are interested, email me at rob at and I will send you a registration code.  As I like to help people who are at the beginning of their careers, priority will be given to people who work for the main companies we cover – Avios / BA, Virgin, Hilton, IHG, Marriott, Qatar, Etihad etc – and especially those who are at a junior level and who would not otherwise be able to get the full conference fee approved.

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  1. OT Tried to cancel my SPG on the web chat. I was told as I was a loyal customer they would like to speak to me on the phone. On hold now in the worlds biggest queue. Guessing they want to offer me something so I don’t cancel? What is it? Double points?

    • If you’re lucky! Keep holding because that’s a great deal.

      • Complete waste of 28 minutes. No offer. I even hinted that the chat agent said I was loyal and I needed to review my options for canceling. Oh well, let’s see in 7 months time 🙂

  2. OT: If I no show for a (Ryanair) flight, will there be any issues for my 2 year old daughter travelling? There are 3 other adults on the booking, who would all be travelling, including my partner (who is my daughter’s mother). I am just worried that they might have “tagged” her ticket to mine in some way.

    I dont want to ask the airline this directly for obvious reasons.

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