Eurostar St Pancras lounge update – how is the new cocktail bar?

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I was in the Eurostar lounge at St Pancras yesterday for the first time since the new cocktail bar opened.  Whilst it wasn’t open at 8am (!) it does look very smart as you can see below.

I have a love/hate relationship with this lounge.  It is always ludicrously overcrowded on the ground floor but deserted upstairs – whether this is the fault of the passengers for not noticing the stairs or Eurostar for not painting them luminous pink to make them more obvious isn’t clear.

The breakfast food selection is weak (two cereal options, pain au chocolat, croissants, ham, cheese) and, even worse, the quality of the pastries is dire.  Given that Pret is now open on the concourse there is no excuse for serving what they do.

On the positive side, the selection of newspapers and magazines is outstanding.  No other lounge I know comes close.  My taste in reading may not match yours, but there were at least 10 magazines I would happily have walked off with.

There are also wireless phone charging pads by every seat upstairs, which is a simple but very convenient benefit.  All seats have a power socket too.

Remember that Eurostar lounge access is a benefit of American Express Platinum (see our new review here) – just show your card at the door.  No guests are allowed but obviously your partner could come in if they were your free Platinum supplementary cardholder.  In my experience children are allowed in ‘by negotiation’ at quiet periods, with more chance in Paris where the lounge is larger.

Eurostar lounge bar London St Pancras

How to earn Club Eurostar points via UK credit cards

As a reminder, Club Eurostar does not have its own UK credit card.  However, you can earn Club Eurostar points by converting Membership Rewards points earned from selected UK American Express cards.  These are:

American Express Preferred Rewards Gold – 10,000 Membership Rewards points sign-up bonus

The Platinum Card from American Express – 30,000 Membership Rewards points sign-up bonus

American Express Rewards credit card – 5,000 Membership Rewards points sign-up bonus

Membership Rewards points convert at 15:1 into Club Eurostar points.  The cards above all earn 1 Membership Rewards point per £1 spent on your card, so you earn the equivalent of 1 Club Eurostar point for every £15 you spend.

American Express Platinum also comes with a great Eurostar benefit – lounge access!  You can enter any Eurostar lounge, irrespective of your ticket type, simply by showing The Platinum Card at the desk.  No guests are allowed but you can get entry for your partner by issuing them with a FREE supplementary Amex Platinum card on your account.

The American Express Centurion Lounge returns to London this Winter
China Southern to leave SkyTeam - and rumoured to be joining the oneworld airline alliance

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  1. OT: How long do referral points take to process for amex. My friend has still not got his card despite being accepted and I dont have any points. Thanks

    • Card can take around 4-5 WDs to arrive after acceptance. Points usually then post on the day of card arrival or soon thereafter. A referral for me in the last two weeks was:
      T Sunday: application and not initially accepted
      T+6 Saturday: card arrived
      T+8 Referral points posted

    • Ours, recently, have been taking up to 2 weeks to post with straight up acceptance.

      Very odd.

    • Upto 10 days to receive his card. Points usually get posted 1 or 2 days before he receives the card in my experience.

    • Did one last Saturday from BAPP for an Amex Plat. Acceptance straight away, card not yet received (unless in today’s post), referral points arrived yesterday.

  2. So, did we ever get to the bottom as to which underlying card charges or doesn’t charge with Curve to AMEX payments?

    I know Virgin doesn’t charge. But what about Lloyds and IHG ?

    • Do small transactions and see

    • IHG doesn’t but good luck paying with it, it’s very sensitive

      HSBC doesn’t
      Lloyds doesn’t

    • HH visa hasn’t so far…

    • Similar question from me too. Very late to the curve party from what I read here but grateful for some other advice.

      Am I right in assuming that paying an Amex CC bill with eg HSBC premier cc (via curve) means one would get points via both Amex and HSBC? I’m guessing that’s the whole point here!

      Do you need to pay the Amex before the statement is raised and if so does that reduce the number of points generated or are the points based on spend not final bill?

      Does it make a difference if Amex is charge card or credit card?

      • You can part-pay an Amex card any time that you like, but you cannot pay more than you owe.
        Points are based on spend less refunds (but not statement credits).

        • They say you can’t pay more than you owe, but I once accidentally paid the wrong Amex card and ended up £3k in credit! It was unbelievably complicated to get the money back, my bank had to formally apply to Amex for the funds and Amex were being really unhelpful because of their money-laundering protocols. Their stance was that I should just wait until I had spent another 3k on that card! Fortunately my bank (First Direct) is brilliant and always willing to go above and beyond in my25 years’ experience of being their customer.

      • You could always ask both Amex and HSBC. Maybe flag up to their senior management that you’ve found a nice loophole but want some extra info to take advantage of it.

        Just sayin’

  3. BlueHorizonuk says:

    British Airways’ Black Friday sale will run from midday on Thursday November 22 until midnight on ‘Cyber Monday’, November 26.

    No other info

  4. As bits, Marriott points for recent competition just started dropping in.

  5. Bits – trying to use the Hilton offer on my Amex Platinum.
    I would like to stay in one of their hotels in Europe that is on Amex’s list of participating properties and the stay will be over the required spend. The Ts&Cs say you have to pay in GBP but the only option I can find on the Hilton website is to pay in EUR. Does anyone know if it’ll still trigger the offer, or have I missed somewhere the option to change the billing currency to GBP ? Otherwise how can the offer actually be used for the listed non-UK properties? Many thanks

  6. Ann Summers @Gatwick_Airport is now open.

  7. O/T: Has anyone managed to get Hertz status via Amex Plat? When I click through to Hertz on the Amex page with all the hotel/car statuses, it takes me to a page to create a new Hertz account. But what if you already have an existing Hertz account?

    • thehornets says:

      Contact CS and, after exchanging numerous emails, your status should be upgraded.

  8. But Bloomberg reporting yesterday that Qatar is still seriously looking at leaving Oneworld. I think you’ve written about these rumours before, but that would be a real loss.

  9. OT: I’m trying to upgrade my Avis account from Preferred to Preferred Plus as I now have Priority Pass through Amex Plat. I have tried the online form and the e-mail address: [email protected]. Neither have replied. Has anyone had any luck with this recently?

    • Yes I had success with exactly that issue via that email address last month. Took them two days to respond and upgrade me.

  10. funkypigeon says:

    OT: Transferred AMEX Member Reward Points on 4/11 and still not showed up in BAEC account. Anyone else in a similar position?

    • Yes, i did the exact transfer on the exact same day. Nothing turned up. I had to call amex for them to void the transfer and reissue. Points are now in. I would call them.

  11. OT:
    Amex cross card referrals seem to not be working again, lets see if its a glitch like before and open ups again in a couple of days

    • Same here,just had a look!Let’s wait and see!

      • I have just tried and have got the full set to choose from.
        Are you trying to do it on a phone?

    • I have just checked and Have the full set.

    • I have just checked and have the full set to chose from.

      • Yes the co-brand credit cards disappeared for a day or two. I was looking at this yesterday and again this morning (yes, tried different browsers and machines).
        Good news – they now show again (as Mark states).

    • I have just tried and have got the full set to choose from.
      Are you trying to do it on a phone?

    • I have the BAPP card and only see a referral option for that card.

      How do I get a list of other Amex cards for cross referrals? Sorry if this has been covered previously.

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