The new HfP chat thread launches – Sunday 22nd March

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• Mikeact says:

  22 Mar22 March 09:13

  Thanks for this new chats page……lets hope it works !

• Freddy says:

  22 Mar22 March 09:14

  Has he come down with a fever or summat

  • Shoestring says:

    22 Mar22 March 09:18

    It’s an imposter 🙂

    I was asleep

    • Shoestring says:

      22 Mar22 March 09:25

      No I wasn’t, I was in the Garden. You’re the imposter 🙂

    • Mike says:

      22 Mar22 March 10:31

      The asleep Harry I believe…….Harry thanks for all your valuable input it really makes a difference. I would love to see HFP make you a guest editor for a day…. Harry the voice of reason – cutting through fake news and media hype.

    • Shoestring says:

      22 Mar22 March 10:39

      cheers @Mike, looks like I’m good to go on a couple of hours’ sleep, I sent my son to bed at 3am (2am UK), we got in 2am, then I stayed up to check my wife woke up in time to get her early flight 🙂

• Marcw says:

  22 Mar22 March 09:16

  No one will read this chat thread. If there are no comments relevant to the “article”, it will just be ignored. Good luck!

• Antony D'Emanuele says:

  22 Mar22 March 09:17

  I really do not understand why BA are doing this, puts unnecessary pressure on call centres. I had a cash flight cancelled and had to use the hack to get a cash refund, I was only offered a voucher…

  • Polly says:

    22 Mar22 March 09:26

    They are doing it to conserve cash, and people will just give up trying to get an answer, accept the voucher and be done with it.
    Only the people in the know on hfp can know about the workaround. BA must be furious that’s out there.

    • Simon says:

      22 Mar22 March 09:49

      I wonder how long the workaround will work for. The official line from the BA Twitter account is being redirected to the voucher page is a bug.

      • AJA says:

        22 Mar22 March 10:19

        BA is never going to admit it’s a deliberate tactic to preserve cash. If they did the EC would slap a massive fine on them.

        The reality is that all airlines and cruise companies are doing the same thing. It’s exposed how they operate using our cash for flights in the future to pay bills today. BA may be highly profitable but it needs constant cash flowing in to keep operating. I wonder how long their £9 billion in cash and credit lines will last.

      • Sundar says:

        22 Mar22 March 11:36

        It may be a bug for them a nice-to-have in this instance.
        But fundamentally, not coding properly for JS-Off on webpages is also not acceptable – In this case, this benefits the customer 🙂

        and Thanks Rob/HfP team for creating the “Bits” chat thread – I would suggest Post-marking the thread at the top or providing a link at the top(if that doesnt require a re-design).

      • Lady London says:

        22 Mar22 March 12:03

        You mean the bug that British Airways has specifically added by writing extra JavaScript to their website, that blocks customer access to the refund request form? That bug?

        I hope they are not protected by the British government, and that British Airways gets sold off and loses all their slots.

  • Colin MacKinnon says:

    22 Mar22 March 10:56

    In the case of gift vouchers, around 20% go unredeemed.

    But 100% of cash refunds are redeemed – instantly!

• JUH says:

  22 Mar22 March 09:24

  Need to cancel various reservations with Hilton and IHG hotels with a check-in date before 30/4.

  Do I do this using the hotel websites or do I need to call them up to ensure I won’t be charged? The rates I booked are non-cancellable and they are still listed as such when I log into my bookings.

  • Grant says:

    22 Mar22 March 09:45

    I had similar situation with a Hilton booking where I had also paid a deposit. I emailed the hotel directly and they sorted it for me.

  • Harry T says:

    22 Mar22 March 09:50

    I think in general it’s always best to email a hotel directly for any issues. A Sofitel refunded me a non refundable rate this week and also completed the cancellation for me.

  • Craig says:

    22 Mar22 March 10:39

    Had a good result cancelling Hilton through Twitter, took about 2 hours with delayed responses.

• Bill says:

  22 Mar22 March 09:35

  Stick to now tv

• Adam says:

  22 Mar22 March 09:42

  Anyone any ideas about Aer Lingis avios reward bookings, due to fly next week, rang yesterday they said would be £35 fee. I’m holding off in hope route cancelled…. It’s still flying (DUB-VIENNA)

• Chris says:

  22 Mar22 March 09:42

  Is this the new HFP chat thread.
  If not, is there a link to get to it?

  • Shoestring says:

    22 Mar22 March 09:52

    looks like this is it for today

    • Roger says:

      22 Mar22 March 11:23

      What’s difference. You still have to use search to look at any specific post.
      No easy way to navigate.
      I hope there will be a proper chat thread than this!

This article is closed to new comments. Feel free to ask your question in the HfP forums.