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Why can’t you access your Virgin Flying Club account?

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If you’re a Virgin Flying Club member, you may have noticed that you have been unable to access your account for the last week.

Not only can you not log in, but the Flying Club call centre cannot access your account either.

I assumed this was just the usual Virgin Atlantic IT mess up, but on Saturday we noticed that American Express Membership Rewards was no longer offering Virgin Flying Club as a transfer partner.

This is not altogether surprising.  Virgin Atlantic transfers from American Express Membership Rewards are instantaneous – usually – so it is particularly problematic if people initiate a transfer and the points just disappear.

I dropped the top team at Flying Club a note on Saturday.  The long and short of it is that there has been a serious IT issue but everything is in hand and there is nothing suspicious going on!  Normal service will hopefully be resumed soon.


HFP Virgin Atlantic Rewards credit card

How to earn Virgin Points from UK credit cards (December 2020)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses!

You can choose from two official Virgin Atlantic credit cards (apply here, one has a bonus of 15,000 Points):

Virgin Rewards credit card

Virgin Atlantic Reward Mastercard

The UK’s most generous free Visa or Mastercard at 0.75 points / £1 Read our full review

Virgin Rewards Plus credit card

Virgin Atlantic Reward+ Mastercard

15,000 points bonus and the most generous non-Amex for day to day spending Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

(Want to earn more Virgin Points?  Click here to see our recent articles on Virgin Atlantic and Flying Club and click here for our home page with the latest news on earning and spending other airline and hotel points.)