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Shangri-La Group launches new hotel customer care guidelines

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Hong Kong-based hotel group Shangri-La is the latest hotel group to announce a chain-wide set of guidelines and commitments towards traveller well-being.  This will apply across the Shangri-La, Kerry, JEN and Traders brands.

Called ‘Shangri-La Cares’, what makes this different from similar statements I have seen is the level of detail it offers.

If you go to the dedicated page of the Shangri-La website, you’ll see detailed steps – not wishy washy slogans – covering:

Shangri-La Group launches new customer care guidelines

  • Staff
  • Arrival and departure procedures
  • Guest rooms
  • Communal spaces
  • Restaurants and bars
  • Leisure and wellness
  • Meetings and events

Whilst these commitments are only as good as their implementation on the ground, you will at least know what you should expect on your next stay.

PS.  As a reminder, Jade status in the Shangri-La Golden Circle loyalty scheme comes as a benefit of holding the American Express Platinum card.  We ran through the benefits of Shangri-La Jade status in this article.

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