Shangri-La Group launches new hotel customer care guidelines
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Hong Kong-based hotel group Shangri-La is the latest hotel group to announce a chain-wide set of guidelines and commitments towards traveller well-being. This will apply across the Shangri-La, Kerry, JEN and Traders brands.
Called ‘Shangri-La Cares’, what makes this different from similar statements I have seen is the level of detail it offers.
If you go to the dedicated page of the Shangri-La website, you’ll see detailed steps – not wishy washy slogans – covering:
- Arrival and departure procedures
- Guest rooms
- Communal spaces
- Restaurants and bars
- Leisure and wellness
- Meetings and events
Whilst these commitments are only as good as their implementation on the ground, you will at least know what you should expect on your next stay.
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