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How ba.com overcharges you on Avios redemptions from Brazil

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This is the third part of our series on how British Airways is mispricing tickets.

We have already looked at how inactive Avios members are offered lower prices on redemptions and how the BA app changes flight pricing depending on what class you originally looked at.

Today I want to look to Avios redemption pricing from Brazil.

First, a quick reminder about Hong Kong

It is fairly well known that there are no surcharges on Avios tickets from Hong Kong, when the trip starts in Hong Kong. This is why, if you are booking an Avios flight to Hong Kong without a BA American Express 2-4-1 companion voucher, you should book it as 2 x one-way flights.

The taxes and charges on a Club World redemption to Hong Kong are, for a return flight, £591.

This compares to £393 for a one-way flight to Hong Kong and a nominal £33 for a one-way flight from Hong Kong. The total is £426 and you save £165 per person.

The British Airways website handles such bookings correctly.

ba.com does not handle Brazil bookings correctly

Brazil has similar rules banning charges. ba.com does NOT handle these correctly.

When you try to book a one-way redemption from Sao Paulo, you see this:

This is the correct pricing for a one-way Club World flight to London.

Click through to payment, however, and it adjusts to £197. This is the price you must pay to complete your booking.

Luckily, there is a fix available

It’s possible that you don’t like the idea of paying an extra £188 to British Airways unnecessarily – and indeed legally questionable given Brazilian legislation.

(As I said in my article last week, however, when dealing with BA it is always best to follow the maxim of “never ascribe to malice that which is adequately explained by incompetence”.)

There is an easy way to pay just £7 – complete your booking on avios.com.

To do this, you will need to open an Aer Lingus AerClub or Vueling Club account, for free, to allow you to log in to the avios.com website. From there, you can use ‘Combine My Avios’ to pull your Avios across from British Airways Executive Club. This article explains how ‘Combine My Avios’ works.

Try to book the identical flight from Sao Paulo on avios.com and you get the expected £7 of taxes and charges.

BA / Avios can price it correctly when they want.


How to earn Avios from UK credit cards

How to earn Avios from UK credit cards (April 2025)

As a reminder, there are various ways of earning Avios points from UK credit cards.  Many cards also have generous sign-up bonuses!

In February 2022, Barclaycard launched two exciting new Barclaycard Avios Mastercard cards with a bonus of up to 25,000 Avios. You can apply here.

You qualify for the bonus on these cards even if you have a British Airways American Express card:

Barclaycard Avios Plus card

Barclaycard Avios Plus Mastercard

Get 25,000 Avios for signing up and an upgrade voucher at £10,000 Read our full review

Barclaycard Avios card

Barclaycard Avios Mastercard

Get 5,000 Avios for signing up and an upgrade voucher at £20,000 Read our full review

There are two official British Airways American Express cards with attractive sign-up bonuses:

British Airways American Express Premium Plus

30,000 Avios and the famous annual 2-4-1 voucher Read our full review

British Airways American Express

5,000 Avios for signing up and an Economy 2-4-1 voucher for spending £15,000 Read our full review

You can also get generous sign-up bonuses by applying for American Express cards which earn Membership Rewards points. These points convert at 1:1 into Avios.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Run your own business?

We recommend Capital on Tap for limited companies. You earn 1 Avios per £1 which is impressive for a Visa card, and the standard card is FREE. Capital on Tap cards also have no FX fees.

Capital on Tap Visa

NO annual fee, NO FX fees and points worth 1 Avios per £1 Read our full review

Capital on Tap Pro Visa

10,500 points (=10,500 Avios) plus good benefits Read our full review

There is also a British Airways American Express card for small businesses:

British Airways American Express Accelerating Business

30,000 Avios sign-up bonus – plus annual bonuses of up to 30,000 Avios Read our full review

There are also generous bonuses on the two American Express Business cards, with the points converting at 1:1 into Avios. These cards are open to sole traders as well as limited companies.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Avios. This includes both personal and small business cards.

Comments (26)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Michael C says:

    Grr…had no idea about the fix!! Still, only current booking (for N Year…we’ll see…) is on the 50% Avios so shouldn’t complain, but will store this article neatly away – cheers, Rob!

  • BeinaKL says:

    How do you book it as two one way flights whilst using a 241 voucher? Thanks

  • BrianKL says:

    Sorry ignore that. Misread

  • Marcelo C says:

    Great article! Tks a lot for sharing!

  • John says:

    Hong Kong no longer caps fuel surcharges at $0 and BA doesn’t call it a fuel surcharge anyway. Is there another reason BA doesn’t add on any extra charges ex HKG?

    Anyway doubt the sycophants in charge of HK will allow UK origin tourists until 2022

    • Memesweeper says:

      In the case of HK I just think BA haven’t got round to fixing the pricing up yet.

  • Ryan Gill says:

    Very useful. Mrs is Brazilian. When incompetence keeps benefiting BA, I’ll assume they know what they are doing. How often do you get more change than expected when making a purchase? Usually it’s less… if a “mistake” is made.

  • AJA says:

    Can you just book on BA and then phone up to get a refund of the overpayment? If the correct fee is only £7.20 (per Avios.com) then surely BA is obliged to refund you? Also could you use the BA Best Price Guarantee to get a refund?

    • Rob says:

      BA can add whatever surcharges it wants – not sure how easily you could take them to court in the UK to argue they are breaching Brazilian law. AA flights have no surcharges but BA still adds a few hundred to TATL redemptions on Avios.

  • Mike says:

    Rob – have you raised this issue to BA – I would be interested to see their response

    • Doug says:

      Yes sure how about we ask amex if we can really pay with curve, or hsbc if they are happy with the same scenario!?

      • The real John says:

        It’s the opposite situation here as BA is the party doing something dodgy / wrong.

        • Doug says:

          I think they can charge this, there has been a change in the regulation, but it is likely they would close the loophole instead of making it cheaper

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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