Save up to £200 on Caribbean flights in the Virgin Atlantic sale

This article is closed to new comments. Feel free to ask your question in the HfP forums.

• Kamil says:

  2 Jul2 July 04:20

  Parents due to fly back from HK on upper today.They blocked out the whole cabin for crews because they are not allowed to leave the aircraft. They downgraded my parents to PE. What should the compensation be? Paid miles and 2 credit card upgrade vouchers for them.

  • Anna says:

    2 Jul2 July 06:09

    This is more likely to be seen on the chat thread, but are they travelling on Virgin? My understanding is that if it falls under EU261 they are entitled to 75% of the ticket cost for upper so after flying they need to submit a claim for this & if possible they should get proof the current selling price of the original seats to support this. Hopefully someone who has actually claimed for this will be able to confirm or correct me!

    • Anna says:

      2 Jul2 July 06:11

      As they paid with miles they might have to submit the claim for the cash price of the miles had they purchased them, but I’m not sure how this would work with an airline other than BA. The 75% rule still applies.

      • Kamil says:

        2 Jul2 July 08:14

        They said VS offered them a free ticket as compensation. Same as the article from 2017 I guess

        • TGLoyalty says:

          2 Jul2 July 18:08

          Two new upper class flights to anywhere?

        • Babyg says:

          2 Jul2 July 21:03

          id be happy with 2 flights to anywhere…

      • kitten says:

        2 Jul2 July 09:46

        It may not be 75% but it will be close. Look on Flyertalk

• Pug206 says:

  2 Jul2 July 06:13

  I have 2 prem upgrade vouchers (want to use one for each of us on same flights) and miles to use on VA. First time using VA vouchers. Can you view and book availability online pls?

  • Gary says:

    2 Jul2 July 07:07

    No, voucher booking requires a phone call.

    • Mart says:

      2 Jul2 July 07:09

      Or twitter

      • ChasP says:

        2 Jul2 July 09:10

        or whatsapp

• Richard Hall says:

  2 Jul2 July 08:40

  My daughter, her partner and infant son had VA tickets for last night’s flight from Heathrow to Jamaica via JFK, but were prevented from flying at the VA check-in desk owing to the connecting flight being in the US. They were rebooked for Saturday, but that meant new Covid tests, of course, not to mention all the stress and disruption to arrangements. So others booking this route should take care.

  • Richard Hall says:

    2 Jul2 July 08:53

    My daughter has just told me that VA staff at check-in were turning down so many people last night with almost nonchalance, so they were not the only travellers turned away last night. They have tried to speak to VA today, but cannot get through.

    • Mark says:

      2 Jul2 July 10:23

      Moral of the story… Make sure you fully understand all entry and transit restrictions on booking and well before travel in the current situation particularly. The US doesn’t allow sterile international transfers, so all transit via the US will require entry into the US which currently isn’t possible for most British Citizens. Don’t rely on the airlines to warn you in advance.

      • Track says:

        2 Jul2 July 17:08

        Not sure why public treats US as a mere extension of UK and ‘cousins’ in terms of free travel and access.

        Also good to remember that EU is not free travel zone with the UK and will be subject to visa/online visa to UK citizens.

        In the pandemic time, each country is likely to have restrictions — eg, letting in only own citizens, their family members and residents with permits.

      • Richard says:

        3 Jul3 July 08:45

        Thank you Mark. We know now. Out of interest, are there any other countries that don’t allow sterile international transfers? By the way, when I said they rebooked for Saturday (today), they bought new tickets. They still have the discussion with VA to come.

        • Mark says:

          3 Jul3 July 14:47

          Not that I’m aware of, however some countries (e.g. Singapore) have restricted transit at times during the pandemic anyway even if you’re not seeking entry to the country.

        • David says:

          5 Jul5 July 03:28

          Wish your daughter the best but it’s exactly the experience I wish to avoid so leaving all travelling for a while longer.

  • Track says:

    2 Jul2 July 17:04

    You are lucky VA offered an alternative. New Covid tests are negligible in the scheme of things.

    It has been a well-known fact for the last 30 or 40 years (if not not 100+ years) that on arrival to the US, all passengers have to clear US border and customs.

    Subject to all requirements prescribed.

• John Thompson says:

  2 Jul2 July 09:50

  You mention that the only test required is a day 2 test when back home. Can you confirm that a pre flight rapid antigen test is therefore NOT required before returning home?

  • Rob says:

    2 Jul2 July 09:59

    ? That’s not what it says. It says “The only testing required is the standard pre-departure test and a ‘Day 0-2’ PCR test.” Unless you thought ‘pre-departure’ meant departing the UK, which is not what I meant.

• pigeon says:

  2 Jul2 July 22:00

  I’m afraid I’m not convinced by a sale that has been “extended … due to strong demand”. If there were strong demand, then they’d end the sale and hike the prices!

  With weak demand, there’s just too much of a risk that VS pulls the service and doesn’t arrange a reasonable alternative.

This article is closed to new comments. Feel free to ask your question in the HfP forums.