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Review: Hyatt Place London City East hotel – Hyatt’s budget brand hits London

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This is our review of the new Hyatt Place London City East hotel in Whitechapel.

Hyatt has historically been fairly weak outside of its US home market. This is slowly changing – its Small Luxury Hotels partnership has opened up a swathe of UK hotels and it is slowly increasing its footprint with a range of reflags, such as the upcoming Hyatt Regency London Blackfriars, and the newly opened Great Scotland Yard Hotel (review here).

Hyatt Place London City East

Hyatt Place London City East opened over the Summer and adds a further option in London, this time in a new build property designed with Hyatt’s select service brand in mind.

We thought it was worth taking a look to see what Hyatt Place London City East has to offer. Hyatt offered us a free night for review purposes.

The hotel website is here.


Hyatt Place London City East is – you guessed it – east of the City, a stone’s throw from London Liverpool Street Station. It is also just round the corner from Aldgate East tube station, served by the Hammersmith & City and District lines.

Hyatt Place London City East location

The location feels very East London, although it is on the more gentrified side of Whitechapel (closer to the City). Spitalfields Market, Brick Lane, the Whitechapel Gallery and the Tower of London are all within a short walk.

Inside Hyatt Place London City East

The hotel is a former office building with a few extra stories added on top. Here is the entrance:

Hyatt Place London City East entrance

Walk inside and you’ll find that reception is in the basement, down these steps:

Hyatt Place London City East reception staris

As you can see, the lobby has two abstract murals by London street artist Olly Fathers:

Hyatt Place London City East reception

Like a Moxy or a citizenM, Hyatt Place places an emphasis on trendy and well-designed spaces. I’m a big fan of what has been done here and it is probably the most ‘grown up’ of these three ‘select service’ brands – it is slightly less over the top. I particularly liked the shades of green and rust used throughout.

The lobby also features some seating as well as a little cafe:

Hyatt Place London City East lobby seating

Plus a mini business centre:

Hyatt Place London City East lobby computer

Check-in is very quick and easy and the reception staff are very enthusiastic.

Rooms at Hyatt Place London City East

I was given the second highest category room – ‘1 king bed high floor with balcony’ on the eight floor.

As a city centre select service hotel none of the rooms are huge, but they’ve managed to squeeze in a lot:

Hyatt Place London City East room

On the right hand side is a semi-open wardrobe with tea and coffee facilities (only in rooms with a balcony or terrace, though):

Hyatt Place London City East wardrobe

There’s a Nespresso machine as well as kettle and an empty mini fridge:

Hyatt Place London City East Nespresso

To the left of the bed is a decent sized desk:

Hyatt Place London City East desk (2)

Opposite the bed is a massive TV:

Hyatt Place London City East tv

Connectivity is good since this is a brand new hotel, with sockets liberally distributed around the room.

It’s a couple of steps up to the balcony:

Hyatt Place London City East balcony

Whilst you can’t see it from inside the room, you have a view of the City from the railing if you turn your head:

Hyatt Place London City East view

Back in the room you have a small compact bathroom:

Hyatt Place London City East bathroom

There is a shower with just a single head. Down by the sink, there isn’t a whole lot of space for a washbag:

Hyatt Place London City East sink

Toiletries seem to be a mix of Barney Kenet MD shower gel and conditioner and a different brand of shampoo:

Hyatt Place London City East toiletries


There’s a small gym in the basement of the hotel featuring a few running machines, weights etc:

Hyatt Place London City East gym

Restaurant, bar and breakfast

This is where the hotel really outshines its competitors. Whilst most select service brands like Moxy or citizenM skimp on the food offering I was seriously impressed at what was on offer at Hyatt Place London City East. It was better than the food at many four star hotels I have visited.

A small rooftop bar called Pocketsquare offers indoor and outdoor seating with a view of Canary Wharf:

Hyatt Place London City East pocketsquare (2)


Hyatt Place London City East pocketsquare rooftop terrace

Pocketsquare specialises in cocktails but also has a small bites menu. Here is the ‘Taiyo’ cocktail:

Hyatt Place London City East pocketsquare cocktail

Plus the bao and salmon:

Hyatt Place London City East pocketsquare food

Portions are admittedly small but good quality. There’s also a charcuterie board:

Hyatt Place London City East pocketsquare charcuterie

Zoom, the main restaurant, offers ‘proper’ dinner.

Hyatt Place London City East zoom


Hyatt Place London City East zoom (2)

The restaurant hadn’t officially opened when I visited but we were given a taster menu, including a Middle Eastern style starter with flat breads, lamb kofta, beetroot salad and curried cauliflower:

Hyatt Place London City East zoom starters

For my main I had the sea bass:

Hyatt Place London City East sea bass

The food was great – far better than I was expecting, because select service brands tend to offer a very basic menu. It is head and shoulders above its competitors.

Breakfast is also served in Zoom and offers an impressive spread.

Breakfast is NOT free at Hyatt Place hotels in Europe, but it can be added very cheaply. At present, the price difference between ‘room only’ and ‘B&B’ is £9-£10 per night looking at, irrespective of the number of people in the room.

You get a full choice of cooked items:

Hyatt Place London City East hot breakfast

Cold cuts:

Hyatt Place London City East breakfast cold cuts


Hyatt Place London City East breakfast pastries

…and cereals:

Hyatt Place London City East breakfast cereals

The range isn’t huge but it covers all bases and – crucially – has a full selection of hot food which you won’t find at citizenM or Moxy. It is a proper, decent buffet breakfast.


I love a select service hotel – they often offer everything you need at a reasonably price, and I’m a big fan of both Moxy and citizenM.

Having now stayed here, I am a bigger fan of Hyatt Place which feels like a slightly more grown up and sophisticated select service hotel that punches above its weight.

It is hard not to argue with the basic offering. Trooms are smart, clean and well thought out, if not huge. Where Hyatt Place London City East really excels is with the food, which you could reasonably expect to eat at a ‘proper’ restaurant.

Rooms start at 12,000 World of Hyatt points per night or £126 in November, which is about right given our valuation of World of Hyatt points.

You can find out more, and book, on the hotel website here.

World of Hyatt update – January 2022:

Get bonus points: Click here for our article on Hyatt’s ‘Bonus Journeys’ promotion. This earns you 2,022 points for every two nights you stay until 20th April. Registration closes on 15th March.

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

Buy points: If you need additional World of Hyatt points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (29)

  • Alex Sm says:

    I wonder how they managed to avoid copyright infringement claim from Zoom proper!

    Also, Rhys, why do you capitalise S in summer? Is it German influence? Or Ron’s?

  • Bagoly says:

    Lack of shelf for washbag in the bathroom is such an unnecessary fail.
    I can understand small hotels making it, but surely these large groups should avoid those sorts of mistakes.

  • Coleslaw says:

    While this may be a fair review of this specific Hyatt Place, it’s not representative of the Hyatt Place brand in general. They are, unfortunately, usually quite dull with a major emphasis on the “select” part of “select service”. Don’t go setting your hopes on this being the standard when visiting other Hyatt Place properties.

    Also, that desk is far too small to be described as a “decent size”! It’s also a little crazy that they only provide tea and coffee in premium rooms (which, since this is a Hyatt Place, Globalists aren’t entitled to since there are no upgrade benefits).

    • Lady London says:

      Food looks great.

      Size of room and layout very poor compared to my limited experience of Hyatt Places in the US.

      Other than the food, unless The City is booming or without a serious corporate reduction the price seems well OTT.

      The decor in those public areas seen doesn’t give any sensation of comfort and will date quickly.

      As I’m a big fan of Hyatt House and Hyatt Place in the US I will still watch carefully their rollout on Europe but hope this isn’t going to be the standard.

      • John T says:

        £126 in that area for a Travelodge would be fair in November and this is a brand new hotel.

    • Prins Polo says:

      Absolutely agree, this is way above your average Hyatt Place in the US (which is a bit of HIX with some lipstick on), so probably not representative. To be seen in which direction this brand goes in Europe.

      It’s like IC Opera in Paris compared to an average IC.

      • Rob says:

        Hyatt Place in Dubai is very good, so it may be a simple US vs everywhere else split.

        • mr_jetlag says:

          As was Hyatt Place Agadir, more like a 4* resort with breakfast and full amenities.

        • BL says:

          I think the differentiation is just new build (or recent renovation), vs. not.

          Many of the Hyatt Places in the US were acquired from their AmeriSuites acquisition, and those properties, while spacious (as @Lady London mentioned), are indeed quite dull (as @Coleslaw mentioned).

          An example of a new build is “The Forrester, a Hyatt Place Hotel” in the northern suburbs/exurbs of Chicago ( One might find that it resembles the Hyatt Place London City East far more than some of the typical, non-new/renovated Hyatt Places in the US.

  • Rob H says:

    Thanks for the Andaz tips you lot. Excellent as ever. Any feedback on the dining options?

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