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IHG One Rewards cuts the cost of Mr & Mrs Smith hotel redemptions

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IHG One Rewards, the loyalty scheme for Holiday Inn, Crowne Plaza etc, allows you to redeem your points for various independent luxury hotels which are part of the ‘Mr & Mrs Smith’ marketing group.

You can learn more about the partnership on ihg.com here.

Whether by accident or design (it could be due to currency moves), ‘Smith’ redemptions seems to have become more valuable.

IHG improves the value of Mr & Mrs Smith hotel redemptions

What is Mr & Mrs Smith?

Originally launched as a pure booking agent, Mr & Mrs Smith has evolved over the years to become a ‘marketing brand’ in the same way as Design Hotels or Small Luxury Hotels of the World.  Hotels remain fully independent but benefit from being part of a broader marketing consortium.

Recent years have seen Small Luxury Hotels become a Hyatt partner and Design Hotels become a Marriott partner. Do you spot a trend?

This deal, at a stroke, doubled the number of luxury hotels where you could earn and redeem IHG One Rewards points.  Many are unique boutique properties and there is a strong focus on Europe and in particular the UK.

Amazingly, the deal put IHG into 11 countries where it didn’t previously have a single hotel.

Are there status benefits for IHG One Rewards elite members?

Yes there are. To quote:

  • InterContinental Ambassador and Royal Ambassador members, plus Kimpton Inner Circle members, will receive: (a) complimentary room upgrade when available, and (b) Goldsmith welcome amenity when available
  • Elite IHG One Rewards members will receive their tier Bonus Points on eligible room rates
  • All IHG One Rewards members booking through IHG channels will receive select BlackSmith program benefits (BlackSmith is Smith’s own reward scheme)

Are these redemptions a good deal?

IHG is using dynamic pricing. When we first looked at Mr & Mrs Smith, you got around 0.45p per IHG point vs the cost of a cash booking at ihg.com.

Here is an old example at The St Mawes Hotel in Cornwall, for example, which worked out at 0.44p.

Mr & Mrs Smith IHG redemptions

We value an IHG One Rewards point at 0.4p so Mr & Mrs Smith hotels were actually better than our target.

Pricing seems to have improved

As pointed out in our forum last week, the value you get at Mr & Mrs Smith seems to have improved further.

If I stick with UK hotels purely to avoid currency issues …. here’s St Mawes again:

Mr & Mrs Smith redemptions

The room here is £245 or 47,500 points (ignore the ‘cash and points’ pricing shown in the image). This works out at 0.52p per point.

Also in Cornwall, here is The Artist Residence in Penzance:

IHG One Rewards Mr & Mrs Smith

Here the room is £205 or 40,000 points. This works out at 0.51p per point.

Trust me that other redemptions you price up will come out at the same level.

On this basis, IHG redemptions at Mr & Mrs Smith properties have got about 12% cheaper since launch.

This comes with two caveats, of course:

  • Oddly, despite dynamic pricing, IHG only offers standard rooms for redemptions. This seems like a bit of an own goal and I don’t see the logic behind it. Why not offer all room categories at 0.51p per point?
  • 0.51p of value assumes that ihg.com is offering the best price. It seems to match the Mr & Mrs Smith rate but hotels may be offering special deals via their own websites.

Note that redemptions must be cancelled more than 30 days prior to arrival. This is substantially worse than the standard IHG policy for its own hotels. Find out more on the IHG website here.


IHG One Rewards update – April 2024:

Get bonus points: IHG One Rewards is offering 2,000 bonus points for every two cash nights you stay (not necessarily consecutive) between 1st April and 31st May 2024. You can read our full article here and you can register here.

New to IHG One Rewards?  Read our overview of IHG One Rewards here and our article on points expiry rules here. Our article on ‘What are IHG One Rewards points worth?’ is here.

Buy points: If you need additional IHG One Rewards points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from IHG and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (22)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Alex W says:

    Is this to do with FX rates? If IHG values its points in USD, then they will be worth more since GBP has dropped Vs the USD recently (assuming the room rate has stayed the same in GBP).

  • NC says:

    Is this really because the redemption rate has improved? Or is it because the redemption rate was a fixed amount of USD per point and you now get more GBP for your USD because the GBP has weakened in recent months? I guess the test would be to compare before/after for a US hotel.

    • Rob says:

      Could be. It’s a win either way though as long as you’re not redeeming in the US.

  • CamFlyer says:

    What has been the movement in the USD GBP rate sine Mr & Mrs Smith redemptions started? I noticed a similar trend on regular IHG redemptions, and had chalked it up to depreciation of gbp against USD.

  • Jon says:

    A problem I’m finding with Mr & Mrs Smith hotels (apart from some that I’d quite like to stay at not being bookable through IHG, it seems) is that I’m often seeing redemption rooms showing in the IHG app (and web site) but when I then click through to select a room, there’s none available to book (even though standard rooms are available for cash). Annoying.

    • Nick says:

      I’ve had similar issues when trying to book IHG Platinum M/C free night(s) at Mr & Mrs Smith hotels. They’ve clearly shown up as “FREE” in the listings, but then when you click through it throws up a wobbly! There’s probably a glitch with the merging of the two reservation systems, but, if you keep trying, maybe 24 hrs later, it will hopefully go through. It did eventually on our free night booking.

      • Jon says:

        I managed to get my free night booked, but have been trying for months to add a second night on points – keeps telling me there’s nights available, so I waste my time clicking through, only to discover they’re not. I wouldn’t mind quite so much if it just said from the outset that no reward nights are available. Grrrr 😉

  • chrism20 says:

    The number of properties that have no availability via IHG full stop seems to be continuously growing.

    Are IHG paying for the rooms booked on their platform using some sort of corporate code which is reducing the amount the properties would get if it had been booked direct?

    If it were cost neutral to the properties why would the properties turn down the opportunity to sell their rooms on another platform?

    Or am I missing something?

  • S says:

    I just checked in for a stay at a rather expensive Mr and Mrs Smith property booked using the creation certificates. rack rate was 6kEUR per night for our 4 nights. The check-in paperwork showed we had prepaid something like 3kEUR for the entire stay so it seems IHG is paying a very substantially reduced cash rate for these redemptions.

    • Mr. AC says:

      6k EUR per night!? What was the property?

    • Thegasman says:

      Presumably you’re comparing the cost of one of their top suites (which may have been all that was available last minute) with a standard room that you can book with the IHG vouchers?

      I’m not aware of any hotel in the world where standard rooms are €6k/night!

      • Rob says:

        A bug was letting people book Smith rooms that they were not meant to ….

    • S says:

      Actually never mind, I think the invoice I saw was for the first night only, not 4 nights total.

    • John says:

      I thought IHG only paid the hotel after your stay. If you don’t turn up on a points booking the hotel would refund your points and charge you the €6000 (it happened to Rob and he wrote an article about it).

      But you can see the amount IHG paid the hotel on the website once the stay has posted.

      Your €3000 may be unrelated. I say this because I had a points stay where the available flexible rate was around €85 at the time I booked. At check-out the guy was inexperienced and thought my room rate was €100 until the manager showed him where he was going wrong, and told me that my points rate had been coded as equivalent to €100 – he may have been talking nonsense because in the end my account showed IHG paid the hotel €150.

  • JerrySignfield says:

    Incase anyone actually is interested in those hotels

    St Mawes hotel is really nice, the rooms are super, breakfast was included I believe, the staff really were professional too, the free bottle of Prosecco wasn’t a cheap one either!

    The Penzance hotel however isn’t so good, the room we had was more like we went into someone’s bedsit, it didn’t help that it wasn’t clean either with rubbish and dirty sheets!

    • Charles Martell says:

      Penzance has a reputation to maintain 🙂

  • Tweety says:

    So if you stay at a mr and mrs smith hotel, book it through ihg, you’ll get qualifying points, your bonus points based on your status and nights count for status?

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