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As T5 security crisis looms, Virgin Atlantic allows rebooking (from T3) whilst BA (at T5) does not

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As we covered earlier this month, over 1,400 security guards employed by Heathrow have rejected a 10% pay increase and voted in favour of strike action.

The action will begin on Friday 31st March and end on Sunday 9th April.

Talks between the airport and the union have broken down and the strike will happen unless the airport makes a substantial pay offer between now and Thursday. You need to remember that staff took a substantial pay cut during the pandemic due to a ‘fire and rehire’ process by the airport.

Heathrow security

In theory this is not airport-wide. Only security guards at Heathrow Terminal 5 will go on strike, which means this will largely affect British Airways passengers.

In practice, it appears that staff are being moved from other terminals to avoid the complete closure of Terminal 5. This will lead to knock-on effects elsewhere. 

Virgin Atlantic – based in Terminal 3 and so not directly impacted – is already trying to stop passengers flying on Friday, Saturday and Sunday next week. A waiver has been issued which will allow free rebooking – see here. Rebooked travel must be completed by 30th June.

British Airways has quietly started making changes, but only modest ones.

A number of short haul flights have been cancelled during the strike period.

Ticket sales have also been stopped on some routes, but this will have minimal impact since I suspect there is little short notice business travel over Easter.

It appears that British Airways will go as close to the wire as possible before allowing passengers to change flights. It will be too late for passengers to pull Easter travel forward (you would need to fly by Thursday night to avoid problems and of course it is Monday today) unless the waiver is published very soon.

Do NOT call British Airways until a waiver policy is published. Unless you have a flexible ticket you are just wasting your time.

How much of the BA schedule can actually go ahead at Terminal 5 with only a few volunteer Heathrow managers operating the security scanners, plus however many agree to move from other terminals to replace striking colleagues, is up for debate ….


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Comments (202)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • @mkcol says:

    Now I know why I couldn’t get Oslo flights on 1st April when I looked last week, had totally forgotten about the strike 🤦🏼‍♂️

  • Sapiens says:

    Heathrow T5 security (even ‘fast track’) is a joke anyway. Hopelessly slow.

  • Dev says:

    Fascinating that the airport has essentially split each terminal into a different collective bargaining group. Was this by design to divide and rule, or are Heathrow Security Staff employed as “different” organisations for each terminal?

    • Rhys says:

      Probably a leftover from the BAA days…

    • baec_newbie says:

      It’s understandable that staff would have fixed workplaces at one of the terminals. Commuting to a different one could make a fair difference to travel arrangements.

      • A says:

        Heathrow’s ability to tell guards to work at different terminals is one of the issues they are in dispute over.

    • A says:

      The union chose to balloted them separately, although they are all part of the same collective bargaining group

  • The real Swiss Tony says:

    Thinking aloud, does BA have much of an incentive here to resolve the problem? Are there SLA’s in place with HAL that will be breached by this all going wrong – and what will BA recover financially from it?

    VS will be wanting to free up a bit of space to pick up those who have been disrupted and can stretch to buying a full fare ticket.

    There’s a proverbial elephant in the room here too, with that high profile Ant & Dec flight due to head off next week. Tabloids would have a field day if that gets tinned!

    • Mark says:

      It’s a chartered flight and they’ll all go through the 1st class security lane.

      • BA Flyer IHG Stayer says:

        That assumes that there are enough staff working to open the F wing.

    • The Original David says:

      Are Ant & Dec finally being deported?

  • Froggee says:

    Weirdly, BA will still sell you a flight from E.g. EDI-JFK on Friday (via T5) just not LHR-JFK so they must have some expectation/hope that they won’t be cancelling all the short hauls.

    So if you’re a super important businessperson and you have to get to a destination that only BA serves then you might need to head to MAN, EDI etc first to pick up your Heathrow flight.

    (and then get stranded in the provinces- you’re welcome!)

    • John says:

      Is that because you don’t need to go through security at Heathrow when arriving on a domestic

      • Froggee says:

        It is, yes. But if BA ends up cancelling a bunch more domestic flights then they’ll not be able to fulfil these flights!

  • Robbie says:

    So if we are scheduled to fly from Manchester to Heathrow and Heathrow to Dulles (Washington DC) on the 4th. How is this likely to be affected if things stay as they are?

    • BA Flyer IHG Stayer says:

      Should be no effects as arriving into T5 from a UK domestic means you don’t have to re clear security if your nest flight departs T5.

  • BJ says:

    Haven’t most recent disputes at LHR been resolved quite quickly, hopefully this will be too? I think the pandemic pay cut needs to be reversed and then that used as a starting point for any new offer. Failing to reinstate pandemic pay cuts just causes unnecessary bad blood between employers and employees. The travel and leisure sector has rebounded far more quickly and strongly after the pandemic than many would have expected with profits soaring as a result. Employers should remember that many of them were helped through the crisis by both their employees and the taxpayers so they should play fair. In an era when even short haul budget airfares often run to £200+ and budget hotel rates are similarly high the industry can well-afford to reward their employees.

    • The real Swiss Tony says:

      Ah, but you’re forgetting that “playing fair” isn’t part of the fiduciary duty of directors. They just want to maximise the take for their shareholders (and keep their own jobs & bonuses in the process).

  • Heathrow Staff says:

    I’m staff at Heathrow Security working for over 17 years, during covid Heathrow took 22% of my pay, while management took bonus, We argued but no one listened. Now company wants more bonuses for the stake holders aboard while we only get 10% with term and conditions. All we asked for was 12.5% and company refused.
    You can have all the contingency in place, it’s never going to work, it’s not working now.

    • Bill says:

      Good luck.

    • SSR BAQ says:

      Solidarity.

    • JDB says:

      Most people here are rather conflicted as they constantly rail against increased airport charges (or cheer the recent cut), but that’s the pot of money that is needed to pay any increased settlement.

      • Ken says:

        Or the £4 billion paid in dividends over 10 years.

        And how much capital did the owners put in during Covid ?

        • Sapiens says:

          Award a state near-monopoly (LHR) to a private company (well, company mostly owned by foreign states), who use this power to pay their workers less while charging customers more.. but still take home large profits? Welcome to be corrected if I’m wrong .. but it seems this only works for one group.

          • JDB says:

            Are you suggesting a British government (of any political persuasion) would run this better, invest more or pay workers more? That wouldn’t generally be the experience of the public sector over many decades.

        • JDB says:

          @Ken if you are anti dividends providing a return to shareholders in a business, I’m not sure how you are expecting to get any reasonable private pension in the future if you have one as reinvested dividends will make up the lion’s share of any total return.

          For what it’s worth 10% of Heathrow belongs to the Universities Superannuation Fund – do you not want university staff to receive a dividend towards their pensions (and unfortunately they haven’t had one from this investment since the one declared for 2019).

          • ken says:

            And since USS paid £392 million for their stake in Autumn 2013, they have recieved £331 million in dividends up to 2020.

            Are there any price gouging, pay supressing monopolies that you won’t go into bat for ?

          • A says:

            That would be the Canadian university pension fund, and the other owners are the Chinese and Qatar states, imagine what they spend their dividends on!

          • Track says:

            10% USS ownership is no excuse to allow monopolistic gauge on prices today. The rest, 90% of 4 bln dividends went elsewhere.

            Plus it hardly makes a dent in the future USS liabilities. Those future liabilities are £75.8bn from Management Plan Monitoring Report as at 30 June 2022. They are now discounted at increased rates and while the monetary value of future pension preserved, the purchase power has been (and continue to be) eaten by inflation.

      • Charles Martel says:

        I think this is an issue with the public at large, ask them if they think nurses, doctors, teachers, policemen, etc should get a 10% pay rise and most will say yes; ask them if they want their taxes to go up 10% to pay for it and you’d get a no or at best a don’t know.

    • ZF says:

      I have to fly those days (albeit from T2), but still – do what’s needed – hope you get what you ask for

    • vlcnc says:

      Solidarity.

    • zapato1060 says:

      Solidarity. And so true as someone affected, you only really care unless it affects you.

    • NorthernLass says:

      Having previously had a career in law enforcement, my personal feeling is that you can’t put a price on safety and anyone doing this job needs to be well-paid and motivated!

    • Paul says:

      With you all the way despite personal costs to me and family.

    • Lady London says:

      Good luck.
      Sounds like the union is not actually asking for as much as they should.

      Thanks to private equity and other shareholder extractions, Britain is a $h1th0le for low-waged jobs.

    • Cat says:

      Solidarity from an extremely irate teacher.

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