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Virgin Atlantic reverses its £200 increase in Upper Class reward seat surcharges

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As we covered yesterday, Virgin Atlantic had increased the ‘carrier imposed surcharge’ (which it pockets) to £900 on transatlantic redemptions in Upper Class.

This took the total ‘taxes and charges’ figure to a crazy £1,196 on Upper Class flights between Heathrow and New York JFK, or indeed anywhere else in the United States.

Our article yesterday generated a huge push back with over 200 comments. It also gave us one of our largest ever daily page view totals.

Last night, the £200 increase in surcharges was reversed.

Virgin Atlantic reverses its £200 increase in surcharges

This is what the Virgin Atlantic website was showing last night for a London Heathrow to New York JFK flight in Upper Class:

Virgin Atlantic reverses its £200 increase in surcharges

The ‘carrier imposed surcharge’ has dropped from £900 to £700. Hopefully this will stick.

British Airways has NOT reduced its equivalent £900 surcharge. However, because BA uses fixed fees for standard redemptions, the surcharge was only an issue if you were upgrading a cash ticket.

How much are Upper Class surcharges across the Virgin Atlantic network?

I thought we’d take a look at the charges added to Upper Class redemptions across the full Virgin Atlantic network.

If nothing else, it means we have a full record for future reference ….

Whilst surcharges are high, availability is rarely an issue as long as you are happy to pay. Virgin Atlantic now guarantees that 12 seats are opened for redemption on every flight – two in Upper Class, two in Premium and eight in Economy Classic.

It’s also worth remembering that, unlike almost any other airline, redemptions on Virgin Atlantic earn you tier points. On redemption flights, you will usually earn the following:

  • Economy: 25 tier points each way
  • Premium: 50 tier points each way
  • Upper Class: 100 tier points each way

You can learn about tier points on this page of the Virgin Atlantic website.

Take a look at the table below. You can find peak and off-peak dates on this page of the Virgin Atlantic website. Tel Aviv is suspended until at least September 2024. I have ignored routes which start outside London.

Three things jump out:

  • all routes to the US have identical surcharges of £996 return in Upper Class (this is back to the position before last weekend when it jumped to £1,196)
  • other routes tend to be £800-£900 (these routes did not change last weekend)
  • Tel Aviv is the cheapest Upper Class redemption at £354 return, Shanghai is the cheapest long(er) haul redemption at £581 return
Return pricesStandard Upper ClassPeak Upper ClassTaxes and charges
Antigua115,000135,000£822
Atlanta95,000115,000£996
Barbados115,000135,000£819
Bengaluru75,00095,000£880
Boston95,000115,000£996
Cape Town115,000135,000£883
Delhi75,00095,000£806
Dubai75,00095,000£821
Grenada115,000135,000£806
Jamaica115,000135,000£858
Johannesburg115,000135,000£863
Lagos115,000135,000£785
Las Vegas135,000155,000£996
Los Angeles135,000155,000£996
Maldives (Male)115,000135,000£948
Miami95,000115,000£996
Mumbai75,00095,000£833
New York95,000115,000£996
Orlando95,000115,000£996
San Francisco135,000155,000£996
Seattle135,000155,000£996
Shanghai115,000135,000£581
St Lucia115,000135,000£841
St Vincent115,000135,000£794
Tampa95,000115,000£996
Tel Aviv56,00066,000£354
The Bahamas115,000135,000£927
Turks & Caicos115,000135,000£920
Washington DC95,000115,000£996

How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (April 2025)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

3,000 bonus points, no fee and 1 point for every £1 you spend Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 50,000 Membership Rewards points, which convert into 50,000 Virgin Points.

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

Comments (123)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Ryan says:

    Surely that can be attributed majorly to HFP and the outrage talked about yesterday, a good common sense approach there

    • executiveclubber says:

      Hmm. Do you think 230 comments from a heavily-skewed points collecting site would have swayed something like this? I can’t imagine they paid much notice but would be interesting if they did!

      • Rob says:

        Everyone reads us, from the CEOs down.

        • executiveclubber says:

          That’s as may be, but do they change key business decisions based on feedback from such a small & biased group? Surely they would have predicted pushback on increasing fares… perhaps they didn’t expect it to be picked up

        • CarpalTravel says:

          And there were thos who mocked others for using carefully disguised Bendy/Beardy type codewords! 😁

      • Alex G says:

        I have no doubt that someone in Virgin read Rob’s article and realised that they were about to destroy the loyalty scheme, and the Mastercard.

        • Thegasman says:

          The Mastercard is on death row anyway. Nationwide have negotiated a pay off with Branson to end the Virgin Money branding deal early (4 years post takeover) & I can’t see a non Virgin branded financial services company being willing to subsidise the current high earning rate.

    • pigeon says:

      Doubt it, sorry! If they genuinely thought charging couples another £400 and families maybe another £1000 for their holiday redemption made sense, then they’d have discussed customer dissatisfaction and decided they’ll take it on the chin.

      In any case, an extra £200 in fees is equivalent to maybe a 15% devaluation in points (valuing each point as 1p), they have done much worse and taken the reputation hit.

    • Johyu5 says:

      🤣🤣🤣

      In this thread: a small group of angry, deluded, pensioner keyboard-warriors who believe they are the illuminati pulling the strings of large Corporates 🤣

      One can fully understand how Brexit came to be…

      • Ziggy says:

        It continues to amaze me that ageism on the internet is fine, but heaven help anyone who dares to besmirch any other group/section of society.

  • CarpalTravel says:

    That suggests to me that someone (or system) mimicked a BA change after which it was then reviewed properly.

  • Tariq says:

    Welcome obviously, but still far too high. I think we should temper our enthusiasm here.

  • Rob H not Rob says:

    Great to have it in black and white, thanks Rob.

    A small victory maybe.

  • BigBob says:

    They ought to remove at least 50% of the rest too !

  • Faic says:

    Good work HFP
    Still looking to transfer my points out
    Goodbye Virgin travel & credit cards – you served me well but it’s time to move on!

    • simon says:

      Glad to see someone with a similar mindset.

      I had a healthy balance of Virgin and BA when COVID struck and decided to transfer my Virgin out as BA has more options route wise (and with Iberia which suits me a lot) and at peak COVID there were doubts about if and when long haul would return, even to the point that Virgin was not guaranteed to survive the pandemic.

      Post COVID I did wonder if that was a smart move but the reality is I couldn’t have used the Virgin points and the latest shenanigans have made me realise that it was probably the best thing to do at the time. Especially as I now live in Spain. 1,000 euros will get me a long way with tier points and avios included, and no connecting flights.

  • Tia says:

    Thanks for the push back!

  • Ed says:

    A separate but worthwhile article is that BA Upgrade with Avios to USA in Club has no value now. These high surcharges apply – in addition to lower Avios earning from the base ticket (in the old days a substantial chunk of Avios required were awarded within the flight). Hard to see any value there now.

    • Nick G says:

      +1. Used to be our go to method booking sensible price PE then UUA. Haven’t done this for years now as it’s either a full Avios ticket or cash. With deals from Dublin it’s a no brainer to pay cash and claim the Avios. We tend to use ours on CE deals in peak holidays and get our value that way now

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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