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Virgin Atlantic reverses its £200 increase in Upper Class reward seat surcharges

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As we covered yesterday, Virgin Atlantic had increased the ‘carrier imposed surcharge’ (which it pockets) to £900 on transatlantic redemptions in Upper Class.

This took the total ‘taxes and charges’ figure to a crazy £1,196 on Upper Class flights between Heathrow and New York JFK, or indeed anywhere else in the United States.

Our article yesterday generated a huge push back with over 200 comments. It also gave us one of our largest ever daily page view totals.

Last night, the £200 increase in surcharges was reversed.

Virgin Atlantic reverses its £200 increase in surcharges

This is what the Virgin Atlantic website was showing last night for a London Heathrow to New York JFK flight in Upper Class:

Virgin Atlantic reverses its £200 increase in surcharges

The ‘carrier imposed surcharge’ has dropped from £900 to £700. Hopefully this will stick.

British Airways has NOT reduced its equivalent £900 surcharge. However, because BA uses fixed fees for standard redemptions, the surcharge was only an issue if you were upgrading a cash ticket.

How much are Upper Class surcharges across the Virgin Atlantic network?

I thought we’d take a look at the charges added to Upper Class redemptions across the full Virgin Atlantic network.

If nothing else, it means we have a full record for future reference ….

Whilst surcharges are high, availability is rarely an issue as long as you are happy to pay. Virgin Atlantic now guarantees that 12 seats are opened for redemption on every flight – two in Upper Class, two in Premium and eight in Economy Classic.

It’s also worth remembering that, unlike almost any other airline, redemptions on Virgin Atlantic earn you tier points. On redemption flights, you will usually earn the following:

  • Economy: 25 tier points each way
  • Premium: 50 tier points each way
  • Upper Class: 100 tier points each way

You can learn about tier points on this page of the Virgin Atlantic website.

Take a look at the table below. You can find peak and off-peak dates on this page of the Virgin Atlantic website. Tel Aviv is suspended until at least September 2024. I have ignored routes which start outside London.

Three things jump out:

  • all routes to the US have identical surcharges of £996 return in Upper Class (this is back to the position before last weekend when it jumped to £1,196)
  • other routes tend to be £800-£900 (these routes did not change last weekend)
  • Tel Aviv is the cheapest Upper Class redemption at £354 return, Shanghai is the cheapest long(er) haul redemption at £581 return
Return pricesStandard Upper ClassPeak Upper ClassTaxes and charges
Antigua115,000135,000£822
Atlanta95,000115,000£996
Barbados115,000135,000£819
Bengaluru75,00095,000£880
Boston95,000115,000£996
Cape Town115,000135,000£883
Delhi75,00095,000£806
Dubai75,00095,000£821
Grenada115,000135,000£806
Jamaica115,000135,000£858
Johannesburg115,000135,000£863
Lagos115,000135,000£785
Las Vegas135,000155,000£996
Los Angeles135,000155,000£996
Maldives (Male)115,000135,000£948
Miami95,000115,000£996
Mumbai75,00095,000£833
New York95,000115,000£996
Orlando95,000115,000£996
San Francisco135,000155,000£996
Seattle135,000155,000£996
Shanghai115,000135,000£581
St Lucia115,000135,000£841
St Vincent115,000135,000£794
Tampa95,000115,000£996
Tel Aviv56,00066,000£354
The Bahamas115,000135,000£927
Turks & Caicos115,000135,000£920
Washington DC95,000115,000£996

How to earn Virgin Points from UK credit cards

How to earn Virgin Points from UK credit cards (April 2025)

As a reminder, there are various ways of earning Virgin Points from UK credit cards.  Many cards also have generous sign-up bonuses.

You can choose from two official Virgin Atlantic credit cards (apply here, the Reward+ card has a bonus of 18,000 Virgin Points and the free card has a bonus of 3,000 Virgin Points):

Virgin Atlantic Reward+ Mastercard

18,000 bonus points and 1.5 points for every £1 you spend Read our full review

Virgin Atlantic Reward Mastercard

3,000 bonus points, no fee and 1 point for every £1 you spend Read our full review

You can also earn Virgin Points from various American Express cards – and these have sign-up bonuses too.

American Express Preferred Rewards Gold is FREE for a year and comes with 20,000 Membership Rewards points, which convert into 20,000 Virgin Points.

American Express Preferred Rewards Gold

Your best beginner’s card – 30,000 points, FREE for a year & four airport lounge passes Read our full review

The Platinum Card from American Express comes with 50,000 Membership Rewards points, which convert into 50,000 Virgin Points.

The Platinum Card from American Express

80,000 bonus points and great travel benefits – for a large fee Read our full review

Small business owners should consider the two American Express Business cards. Points convert at 1:1 into Virgin Points.

American Express Business Platinum

50,000 points when you sign-up and an annual £200 Amex Travel credit Read our full review

American Express Business Gold

20,000 points sign-up bonus and FREE for a year Read our full review

Click here to read our detailed summary of all UK credit cards which earn Virgin Points

Comments (123)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Kieran says:

    I still think YQ of £700 is scandalous on a miles redemption with Virgin Atlantic. Combined with the poor reward seat availability in Premium and Upper, it makes Flying Club pretty hopeless unless redeeming miles on partner airlines. I find it very strange that VS don’t recognise how weak the Flying Club proposition is for flying on their own metal.

    • Roy says:

      All depends on how you use it. For last minute trips to the East Coast availability is generally pretty good if you can be flexible +/- a couple of days.

  • supergraeme says:

    Well if the HfP readership has some sway, can we lean on Virgin to bring back free Boingo wifi on their flights when you have an eligible Mastercard? They withdrew it on Saturday!

    • Oviplokos1 says:

      Too niche, sorry.

    • GM says:

      It seems to be a Mastercard decision more than Virgin specifically. I have the Santander World Elite and they’re dropping it too. What Virgin *could* do is offer cheaper WiFi vs free WiFi in Upper vs at least free messaging access.

      • Roy says:

        Agreed, pretty sure that Boingo was a MasterCard benefit, not a Virgin credit card benefit. Amex Plat had a Boingo benefit, too, that was dropped a couple of years ago

        I guess the contract was up for renewal and MasterCard decided that the terms weren’t commercially attractive…

    • Gordon says:

      Free WiFi on JetBlue, no card needed!

  • A says:

    Some strangeness happening on VS redmptions ex-JFK..
    Yesterday was showing as a ridiculous $1769 fees/surcharges round trip in upper – I checked when yesterdays article dropped to see if it had gone up from this end.
    Today it is showing an even more ridiculous $2315! Econ fees remain the same, and premium has dropped slightly ($15 or so).

    • A says:

      to add, one way upper redemptions remain the same, at (a still ridiculous) $998.

      • Mark says:

        Why would anyone book a return redemption starting in the US? Surely two one-ways make more sense (in relative terms at least)?

        • A says:

          True…I do live in NYC and rarely book a return, instead booking as two one ways.
          But still, it is more ridiculous fees on top of already ridiculous fees, that perhaps Rob wasn’t aware of.

          • Mark says:

            Does it work to book the outbound for your next trip as the ‘return’ leg on the previous inbound booking, if you can book the former before taking the latter?

  • kevin says:

    How do they get away with calling it a surcharge? I’m assuming this surcharge contributes to an airlines revenue. The normal man in the street probably isn’t even aware of this. Didn’t Ryanair get reprimanded some years ago for making fares appear cheaper than they were by not stating all costs?

    • NorthernLass says:

      They do state all costs, though, they’re not trying to deceive anyone. The only alternative if you don’t like it is not to book!

  • NC says:

    Now VS need to match BA award availability in PE and UC instead of the pathetic 2 seats per class – can’t make a family trip with that! Hope the CEOs are reading!

  • Tareq Emad says:

    Whilst Virgin Atlantic aspires to be a beloved brand, I find myself increasingly disappointed by the airline’s performance year after year. This recent development, a significant rise in carrier-imposed surcharges even for Economy Class points redemptions, exemplifies this decline. The surcharge has risen from £100 to £198, and disappointingly, there has been a complete lack of communication directed towards Virgin Atlantic’s loyal Flying Club members. One can’t help but feel that the airline lacks a clear direction, seemingly attempting to emulate British Airways’ strategies without effectively adapting them to their own business model. This, unfortunately, leads to a series of missteps.

  • Roy says:

    What’s the betting that this was all just an IT glitch? Although if so, I don’t doubt that HfP was instrumental in the prompt fix.

  • Super Secret Stuff says:

    They’ve already lost the plot tbh. Waiting for the cruise deals to come back

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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