How does the Avanti West Coast ‘Club Avanti’ loyalty scheme work?

Avanti West Coast, which operates trains up the West Coast Mainline from London to Manchester, Liverpool, Birmingham and beyond, launched a loyalty program 18 months ago.

Whilst there are no points to be earned, it does come with a couple of useful perks if you regularly find yourself using their network.

Club Avanti membership perks

There are three tier levels – Silver, Gold and Platinum – but before we look at those in closer detail, let’s take a look at the benefits that all Club Avanti members get:

Everyone gets a free hot drink

One reason to sign up to Club Avanti – even if you take just one Avanti train a year – is for the introductory free hot drink.

This is being offered as a sweetener to join the programme and is a one-off reward. You can only get a free drink once, not every time you travel.

The free hot drink is valid within 365 days of your Club Avanti welcome email, so you have plenty of time to redeem it.

To claim it, you need to present your unique PIN code in your welcome email to the Avanti staff in the onboard shop. All hot drinks are included, although the offer is not valid for At Seat Service.

Get 10% off in the onboard shop

In addition to a free hot drink, you’ll also get 10% off drinks and snacks from the onboard shop. Unlike the free hot drink, this is valid on every purchase.

There’s no minimum or maximum purchase – it’s a straight 10% discount. All you have to do is present your membership number to the shop staff.

Save 10% on your first return ticket

This is probably the most valuable Club Avanti joining perk in terms of a pure cash saving.

Like the free hot drink, it is a single-use offer when you first join Club Avanti.

The 10% discount is valid for two single Advance tickets or one return Advance journey on Avanti West Coast services in Standard, Standard Premium or First Class. Standard Premium, if you’re wondering, gets you a First Class seat but with no at-seat perks or lounge access.

You must use the voucher to make a booking within six months of joining Club Avanti, although your trip can be for a later date. Only online bookings made via the Avanti website or app are included – the discount won’t work at station ticket offices or ticket machines.

The bad news is that the offer cannot be used in conjunction with other discounts, but you CAN combine it with a Railcard.

(Comments below say that you receive a new 10% discount voucher each year when your membership resets.)

Early boarding notifications

Club Avanti members receive platform announcements at London Euston before they are placed on the main departure board.

What are the Club Avanti membership tiers?

There are three membership tiers based on the number of trips you take on Avanti trains:

• Silver, the introductory level for all members who take up to eight trips per year
• Gold, for members who take between 9 and 20 trips per year
• Platinum, for anyone taking 21+ trips per year

‘Year’ is NOT a calendar year. It is based on a 12 month period from the date you join Club Avanti.

The tier benefits are very straightforward. This is what you get:

• One free Standard Premium return ticket when you hit nine trips in your membership year (Gold)
• One free First Class return ticket and a lounge pass when you hit 21 trips in your membership year (Platinum)

That’s it – there are no other tier benefits.

We will get to the definition of ‘trips’ later.

How to use Club Avanti reward vouchers

You’ll automatically receive a voucher for your free trip by email as soon as you pass the required number of trips.

The reward vouchers are valid for 365 days from issue, and you need to book and make your outbound journey within this time frame. You can make the return journey at a later date.

You need to book your reward trip at least seven days in advance, via the Avanti website or mobile app. The tickets are valid on any journey between stations in the Avanti network.

There are a few other things to note:

• Reward trips do not qualify for Delay Repay compensation
• You can change your reward trip once before departure for free
• You can’t transfer your reward trip to another person (although, realistically, I don’t know how Avanti would stop you from giving your ticket to someone else)

What counts as a ‘qualifying journey’?

Your status is based on the number of ‘qualifying journeys’ (trips) you take during your membership year.

A ‘qualifying journey’ is a journey that is:

• greater than 75 miles
• between two Avanti West Coast calling points
• booked on the Avanti app or website

Advance Purchase, Anytime and Off-Peak journeys all count, as do tickets booked with a Railcard. Family tickets count as one Qualifying Journey, regardless of how many people are travelling.

One-way tickets count as one qualifying journey. A return ticket counts as two. This means that you will become Gold on your fifth return journey on Avanti West Coast.

You must use the same email address as your Club Avanti membership when buying tickets in order for journeys to be registered to your account.

Is Club Avanti membership worth it?

On the basis that joining Club Avanti is free there are no downsides to joining. At the very least, it will get you a free hot drink. The 10% discount on your first booking is also worth a few pounds.

There is decent value to be had for anyone who regularly makes trips up and down the West Coast Mainline. You do not have to be a frequent business traveller to achieve Gold status and get a free Standard Premier reward trip – a handful of trips to see friends or family over the course of the year is enough.

Platinum membership appears to be targetted at frequent business travellers. You’ll have to take 11 return journeys to qualify which is more of a challenge for anyone who doesn’t travel for work.

The only other snag is that qualifying journeys must be a minimum of 75 miles and between two Avanti-served stations. A trip from Chester to Birmingham (71 miles), for example, does not count.

You can sign up for Club Avanti here.

PS. We have also reviewed the LNER Perks reward scheme – click here.