Review: the Park Hyatt Milan hotel – exceptional service and dining

This is our review of the Park Hyatt Milan, Italy, hotel.

After a fantastic stay at the Park Hyatt Vienna (review here) back in 2022, still one of the best hotels I’ve ever visited, I was keen to revisit the brand. My recent trip with ITA Airways, the new(ish) Italian airline to review their A220 service from London City Airport to Milan offered the perfect opportunity.

This year the Park Hyatt Milan is celebrating its 20th anniversary, having first opened its doors to guests in 2004. It completed a full refurbishment of guest rooms in 2022 and has just renovated its top suites with local architect Flaviano Capriotti, so the hotel has never looked better.

Like Park Hyatt Vienna, Park Hyatt Milan is a conversion of an eighteenth-century palazzo and former bank building.

Thanks to Hyatt for arranging my stay for review purposes. The hotel website is here.

Where is Park Hyatt Milan?

The location of the Park Hyatt Milan could not be better, and is arguably the best-located hotel in the city. It is directly opposite the famous Galleria Vittorio Emanuele II and about 20 metres away from the Piazza del Duomo. Any more central and you’d literally be inside the famous Duomo!

It is around 20 minutes by taxi from the closer Milan Linate airport, whilst Milan Bergamo is about an hour away by car or train.

Inside Park Hyatt Milan

Entrance to the hotel is via a relatively discreet cul de sac off Via Giuseppe Mengoni. It was clear that the staff here are fantastic, with doormen immediately greeting me and offering to take my bag.

The main entrance opens immediately onto the light-filled Cupola Lounge, a modern glass addition in the former courtyard of the building. Reception and concierge are to the left and my check-in was immediately handled, before I was shown to my room.

Rooms at the Park Hyatt Milan hotel

Owing to its historic home, no two rooms at the Park Hyatt Milan are the same. There are 108 rooms and 26 suites in total, including five Signature Suites which have just been refurbished.

As I mentioned above, the room refurbishment program was completed in 2022. There are broadly six room categories from Park King to Premiere King, ranging in size from 35sqm to 51sqm.

I was given a Park Deluxe King room on the 5th (of 6) floors, a mid-tier room at 42sqm with an internal view over the Cupola. You enter directly into the bedroom:

…. which features a range of warm wood, stone (mostly travertine) and neutral beige and brown tones for an overall warmly luxurious effect.

The king bed is on the right, facing the window:

I slept magnificently!

The designers were on the ball here and there are more charging points than you know what to do with.

Opposite the bed is a sofa and table/desk unit, with some beautiful cut flowers:

Next to it, in the corner, is the mini bar. This features a Lavazza coffee machine (I imagine the Italians turn their noses up at Nespresso!) and a fully stocked mini fridge of drinks. A range of still and sparkling waters are available for free. You also get a complimentary bowl of fruit.

The 55″ TV is to the right of this, perpendicular to the bed. Although it does swing out slightly, it is obviously not ideal to watch from bed.

Next door is the bathroom, clad in travertine and marble stone. All bar a handful of rooms have bathrooms with windows, a rare feature in most hotels.

There is a toilet with bidet on the right, as well as a shower and free-standing bath tub. All the rooms have separate baths and showers.

Toiletries come in mini bottles and are by Florentine brand Lorenzo Villoresi, created exclusively for Park Hyatt Milan:

Around the corner are the wash basins, set into a beautiful marble countertop:

There is plenty of storage in here too, with one wall dedicated to a row of wardrobes which also contained some super-soft (microfibre?) bath robes and slippers.

Spa and gym at Park Hyatt Milan

As a city centre hotel, the Park Hyatt Milan doesn’t come with a huge range of facilities but you will find a spa and gym in the basement. To enter, you’ll need to get a separate keycard from reception which you must renew every day. It’s a bit of an odd system and not one I’ve encountered before.

The spa is relatively small. The highlight is a large jacuzzi in the centre which was certainly popular on the raining evening I arrived. There are a couple of day beds and you’ll also find a superbly-scented steam room in both the male and (I assume) female changing rooms.

Breakfast and dining at the Park Hyatt Milan

Breakfast is served in the lovely La Cupola Lounge, which is also open for casual lunches and dinner. This light-filled space is the perfect way to start the day. The staff-to-guest ratio was very high and service was consistently excellent and friendly – taking orders, clearing dishes and more.

The breakfast concept lets you choose a hot item from the a la carte menu whilst helping yourself from the buffet spread. The a la carte menu includes pancakes, waffles and eggs in virtually any style you wish, with sides including sausages, bacon, avocado and more.

Of course, I tried the eggs royale and was impressed:

The buffet was equally good, with a surprisingly varied selection including an entire table dedicated to Asian and Middle Eastern cuisines. The hummus, babaganoush and tabbouleh were some of the highlights of my mornings.

Also on offer was a selection of cold cuts including bresoala, mortadella, salami, turkey, jamon, smoked salmon and fish:

A range of cheeses, the highlight being fresh buffalo mozzarella:

…. plus cereals, a range of pastries, yoghurts and fruit and vegetables:

In the centre of the room was a table dedicated to sweet treats, ranging from madeleines to the best banana bread I’ve ever had and everything in between:

Pellico 3 Milano

For dinner, the hotel invited me to try their fine dining restaurant Pellico 3. It is led by Guido Paternollo, a new young chef local to the area. The restaurant is small with perhaps just 20 covers, offering an intimate dining experience.

The meal started with a trio of bite-size delights:

This was followed by an amuse bouche of oyster with a delicious sauce. For my starter, I had the ‘cooked and raw seasonal vegetables and their dressings’. Whilst it might look like a deconstructed salad, it’s one of the most flavourful dishes I’ve ever had, with the variety of individual flavours combining perfectly.

Intensity of flavour seems to be Guido Paternollo’s signature, with all of the dishes unbelievably flavourful. Never a dull moment here. For mains, I had his signature risotto, bay leaf, lacquered eel, siberian caviar and fermented lemon.

The staff were fantastic here too, attentive and friendly.

Whilst currently in the Michelin Guide, they are hoping to achieve a star rating in November when the next update is announced. The tasting menu is €130 whilst main courses range from €55-€60.

Conclusion

Whilst not as grand as the Park Hyatt Vienna, with its historic banking hall and vaulted spa, the Park Hyatt Milan stands out for its luxurious rooms and fantastic service. It’s easy to see why it has such an excellent reputation.

Staff – whether at breakfast, dinner or housekeeping – were all uniformly polite and attentive, often pre-empting my needs.

Breakfast and dinner were also stand-out moments, with the food beautifully presented and delicious. We will have to wait until November to see if Pellico 3 wins a Michelin Star, but I’m hopeful it will.

Room rates usually start from €850 per night but often go above €1,000. Redemptions are priced from 35,000 to 45,000 World of Hyatt points per night depending on seasonality.

It is a hotel where it might make sense to purchase World of Hyatt points in one of their regular bonus promotions – this is what Rob did for his Park Hyatt New York stay last autumn, using £630 of points instead of paying £1,400 in cash. You can check for any current ‘buy points’ offer here.

Use Hyatt Prive if booking for cash

If you are planning to use cash, you are very likely to be better off booking via Emyr Thomas, our luxury hotel booking partner. Emyr can access a number of additional benefits under the Hyatt Prive scheme, including:

• Upgrade to the next category immediately after booking (confirmed within 24 hours)
• Complimentary breakfast for two daily for duration of the stay
• $100 equivalent hotel credit once per stay
• Early check-in/late check-out, subject to availability 

Because the upgrade is locked in when you book, you can book a cheaper room than the one you want, knowing that the upgrade will happen. On the rare occasion that it doesn’t, you will know within 24 hours and will have the option to cancel.

The rate you pay via Emyr is the same as the Best Flexible Rate shown online, and you pay at the hotel on departure. To get these benefits, simply reach out to Emyr via this contact form.

You can find out more about the hotel, and book, on the hotel website here.

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World of Hyatt update – April 2025:

Get bonus points: Hyatt is not currently running a global promotion

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