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Review: Park Hyatt Milan – exceptional service and dining

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This is our review of the Park Hyatt Milan, Italy, hotel.

After a fantastic stay at the Park Hyatt Vienna (review here) back in 2022, still one of the best hotels I’ve ever visited, I was keen to revisit the brand. My recent trip with ITA Airways, the new(ish) Italian airline to review their A220 service from London City Airport to Milan offered the perfect opportunity.

This year the Park Hyatt Milan is celebrating its 20th anniversary, having first opened its doors to guests in 2004. It completed a full refurbishment of guest rooms in 2022 and has just renovated its top suites with local architect Flaviano Capriotti, so the hotel has never looked better.

Like Park Hyatt Vienna, Park Hyatt Milan is a conversion of an eighteenth-century palazzo and former bank building.

Thanks to Hyatt for arranging my stay for review purposes. The hotel website is here.

Review: Park Hyatt Milan

Where is Park Hyatt Milan?

The location of the Park Hyatt Milan could not be better, and is arguably the best-located hotel in the city. It is directly opposite the famous Galleria Vittorio Emanuele II and about 20 metres away from the Piazza del Duomo. Any more central and you’d literally be inside the famous Duomo!

Review: Park Hyatt Milan

It is around 20 minutes by taxi from the closer Milan Linate airport, whilst Milan Bergamo is about an hour away by car or train.

Inside Park Hyatt Milan

Entrance to the hotel is via a relatively discreet cul de sac off Via Giuseppe Mengoni. It was clear that the staff here are fantastic, with doormen immediately greeting me and offering to take my bag.

The main entrance opens immediately onto the light-filled Cupola Lounge, a modern glass addition in the former courtyard of the building. Reception and concierge are to the left and my check-in was immediately handled, before I was shown to my room.

Review: Park Hyatt Milan

Rooms at the Park Hyatt Milan hotel

Owing to its historic home, no two rooms at the Park Hyatt Milan are the same. There are 108 rooms and 26 suites in total, including five Signature Suites which have just been refurbished.

As I mentioned above, the room refurbishment program was completed in 2022. There are broadly six room categories from Park King to Premiere King, ranging in size from 35sqm to 51sqm.

I was given a Park Deluxe King room on the 5th (of 6) floors, a mid-tier room at 42sqm with an internal view over the Cupola. You enter directly into the bedroom:

Review: Park Hyatt Milan

…. which features a range of warm wood, stone (mostly travertine) and neutral beige and brown tones for an overall warmly luxurious effect.

The king bed is on the right, facing the window:

Review: Park Hyatt Milan

I slept magnificently!

The designers were on the ball here and there are more charging points than you know what to do with.

Review: Park Hyatt Milan

Opposite the bed is a sofa and table/desk unit, with some beautiful cut flowers:

Review: Park Hyatt Milan

Next to it, in the corner, is the mini bar. This features a Lavazza coffee machine (I imagine the Italians turn their noses up at Nespresso!) and a fully stocked mini fridge of drinks. A range of still and sparkling waters are available for free. You also get a complimentary bowl of fruit.

Review: Park Hyatt Milan

The 55″ TV is to the right of this, perpendicular to the bed. Although it does swing out slightly, it is obviously not ideal to watch from bed.

Next door is the bathroom, clad in travertine and marble stone. All bar a handful of rooms have bathrooms with windows, a rare feature in most hotels.

Review: Park Hyatt Milan

There is a toilet with bidet on the right, as well as a shower and free-standing bath tub. All the rooms have separate baths and showers.

Toiletries come in mini bottles and are by Florentine brand Lorenzo Villoresi, created exclusively for Park Hyatt Milan:

Review: Park Hyatt Milan

Around the corner are the wash basins, set into a beautiful marble countertop:

Review: Park Hyatt Milan

There is plenty of storage in here too, with one wall dedicated to a row of wardrobes which also contained some super-soft (microfibre?) bath robes and slippers.

Spa and gym at Park Hyatt Milan

As a city centre hotel, the Park Hyatt Milan doesn’t come with a huge range of facilities but you will find a spa and gym in the basement. To enter, you’ll need to get a separate keycard from reception which you must renew every day. It’s a bit of an odd system and not one I’ve encountered before.

Review: Park Hyatt Milan

The spa is relatively small. The highlight is a large jacuzzi in the centre which was certainly popular on the raining evening I arrived. There are a couple of day beds and you’ll also find a superbly-scented steam room in both the male and (I assume) female changing rooms.

Breakfast and dining at the Park Hyatt Milan

Breakfast is served in the lovely La Cupola Lounge, which is also open for casual lunches and dinner. This light-filled space is the perfect way to start the day. The staff-to-guest ratio was very high and service was consistently excellent and friendly – taking orders, clearing dishes and more.

Review: Park Hyatt Milan

The breakfast concept lets you choose a hot item from the a la carte menu whilst helping yourself from the buffet spread. The a la carte menu includes pancakes, waffles and eggs in virtually any style you wish, with sides including sausages, bacon, avocado and more.

Of course, I tried the eggs royale and was impressed:

Review: Park Hyatt Milan

The buffet was equally good, with a surprisingly varied selection including an entire table dedicated to Asian and Middle Eastern cuisines. The hummus, babaganoush and tabbouleh were some of the highlights of my mornings.

Review: Park Hyatt Milan

Also on offer was a selection of cold cuts including bresoala, mortadella, salami, turkey, jamon, smoked salmon and fish:

Review: Park Hyatt Milan

A range of cheeses, the highlight being fresh buffalo mozzarella:

Review: Park Hyatt Milan

…. plus cereals, a range of pastries, yoghurts and fruit and vegetables:

Review: Park Hyatt Milan

In the centre of the room was a table dedicated to sweet treats, ranging from madeleines to the best banana bread I’ve ever had and everything in between:

Review: Park Hyatt Milan

Pellico 3 Milano

For dinner, the hotel invited me to try their fine dining restaurant Pellico 3. It is led by Guido Paternollo, a new young chef local to the area. The restaurant is small with perhaps just 20 covers, offering an intimate dining experience.

The meal started with a trio of bite-size delights:

Review: Park Hyatt Milan

This was followed by an amuse bouche of oyster with a delicious sauce. For my starter, I had the ‘cooked and raw seasonal vegetables and their dressings’. Whilst it might look like a deconstructed salad, it’s one of the most flavourful dishes I’ve ever had, with the variety of individual flavours combining perfectly.

Review: Park Hyatt Milan

Intensity of flavour seems to be Guido Paternollo’s signature, with all of the dishes unbelievably flavourful. Never a dull moment here. For mains, I had his signature risotto, bay leaf, lacquered eel, siberian caviar and fermented lemon.

Review: Park Hyatt Milan

The staff were fantastic here too, attentive and friendly.

Whilst currently in the Michelin Guide, they are hoping to achieve a star rating in November when the next update is announced. The tasting menu is €130 whilst main courses range from €55-€60.


Whilst not as grand as the Park Hyatt Vienna, with its historic banking hall and vaulted spa, the Park Hyatt Milan stands out for its luxurious rooms and fantastic service. It’s easy to see why it has such an excellent reputation.

Staff – whether at breakfast, dinner or housekeeping – were all uniformly polite and attentive, often pre-empting my needs.

Breakfast and dinner were also stand-out moments, with the food beautifully presented and delicious. We will have to wait until November to see if Pellico 3 wins a Michelin Star, but I’m hopeful it will.

Room rates usually start from €850 per night but often go above €1,000. Redemptions are priced from 35,000 to 45,000 World of Hyatt points per night depending on seasonality.

It is a hotel where it might make sense to purchase World of Hyatt points in one of their regular bonus promotionsthis is what Rob did for his Park Hyatt New York stay last autumn, using £630 of points instead of paying £1,400 in cash. You can check for any current ‘buy points’ offer here.

Use Hyatt Prive if booking for cash

If you are planning to use cash, you are very likely to be better off booking via Emyr Thomas, our luxury hotel booking partner. Emyr can access a number of additional benefits under the Hyatt Prive scheme, including:

  • Upgrade to the next category immediately after booking (confirmed within 24 hours)
  • Complimentary breakfast for two daily for duration of the stay
  • $100 equivalent hotel credit once per stay
  • Early check-in/late check-out, subject to availability 

Because the upgrade is locked in when you book, you can book a cheaper room than the one you want, knowing that the upgrade will happen. On the rare occasion that it doesn’t, you will know within 24 hours and will have the option to cancel.

The rate you pay via Emyr is the same as the Best Flexible Rate shown online, and you pay at the hotel on departure. To get these benefits, simply reach out to Emyr via this contact form.

You can find out more about the hotel, and book, on the hotel website here.

World of Hyatt update – May 2024:

Get bonus points: World of Hyatt is not currently running a global promotion

New to World of Hyatt?  Read our overview of World of Hyatt here and our article on points expiry rules here. Our article on what we think World of Hyatt points are worth is here.

Buy points: If you need additional World of Hyatt points, you can buy them here.

Want to earn more hotel points?  Click here to see our complete list of promotions from Hyatt and the other major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

Comments (12)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Michael C says:

    *checks next booked hotel stay…a lower-end Best Western…tears…*

    • Froggee says:

      Rob reads review. Notes to self to get Rhys to review a lower end Best Western just for giggles.

      • Michael C says:

        That would actually be a fun sub-tongueincheek-forum for us all to post in ourselves!!

  • executiveclubber says:

    I love this room design. Those lamps are gorgeous. But it’s a bit steep! You can still get some total steals on Airbnb in Milan.

  • Lonli-Lokli says:

    Why do they give these hotels & flights for free?

    • Rob says:

      Because we do 2.5 million page views per month to 650,000+ unique visitors, most of whom are UK residents earning £70k+ and over half (or at least, half of those who did our survey last month) have elite status with British Airways? Oh, and the content will rank of page 1 of Google too for UK searchers.

      • executiveclubber says:

        Curious on how you know income status when you don’t collect it via the survey?

        • Rob says:

          We even know, statistically speaking, what car you are most likely to drive (Audi, closely followed by BMW). People are painfully predictable in large enough groups.

          We’re running the survey results tomorrow actually. You will see that the bulk of our readers are 35-54 year old men living in London and the South East who travel heavily for business. You’d expect such people to earn £70k+ – remember that a decent PA earns this much in a bank or law firm, and newly qualified solicitors start on £100k now at the City firms. We have few readers aged under 35.

  • Russell Gowers says:

    Looks absolutely beautiful – particularly the breakfast.

    Hopefully it wasn’t actually Siberian caviar on your risotto though, since this is sanctioned…

  • Andrew says:

    The bathroom looks nice but the bedroom design/colours entirely forgettable to me.

    I can’t fathom paying €1,000 per night for that room!

    It’s not a resort so you’re going to be spending what.. 6 waking hours there? That’s circa £150/hour!

    You can have a considerably better experience for not much more and they usually throw you in the bed for free.

  • Hilda M says:

    I’ve stayed there twice- once pre renovation (FHR 3 for 2) and once post renovation on points. I recall a very garish art work in the renovated room that really ruined the styling for me – I see a much tamer one in the photo above. New restaurant looks interesting- where is it located, as I don’t recall many possible spaces on the ground floor.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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