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Review: The Langham London hotel

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This is our review of The Langham hotel in London.

One of the oldest hotels in London, The Langham has been welcoming guests since 1865, the same year that Lewis Carroll published Alice in Wonderland and Abraham Lincoln was assassinated. It was considered the first ‘Grand Hotel’ in Europe when it opened. According to Charles Dickens, it had the most expensive hotel meal in London!

The hotel has changed hands multiple times over the years, including as part of the BBC’s offices in the post-war period. It is now part of the Langham Hospitality Group with Langham and Langham Place hotels all over the world, although this is the only European property.

Review: The Langham London hotel

Whilst not part of a major hotel group, The Langham recently launched a new loyalty program called ‘Brilliant’ – you can see our overview here. When we went down for the launch party, we were offered a review stay to take a look at what Langham has to offer.

The hotel website is here.

The Langham London location

Whilst the hotel’s official address is 1C Portland Place, in reality it occupies the top of Regent Street, just a few hundred metres above Oxford Circus.

Review: The Langham London hotel

It’s far enough away to escape the crowds of Oxford Street whilst still being just a one minute walk away. Regent’s Park is to the North, the British Museum and Bloomsbury to the East and Soho to the South. Mayfair and Hyde Park are South-West. All are within a 20 minutes’ walk.

If you need to head further afield, you have the Bakerloo, Central and Victoria Lines from Oxford Circus, just a minute away.

Inside The Langham London

Much of the original 1865 hotel remains, bar for the West Wing which was destroyed in the Second World War. The main entrance is through a small carport, presumably designed for horse-drawn carriages back in the day.

Review: The Langham London hotel

Inside you’ll find the lobby with towering marble pillar and beautiful floral arrangements. The first thing you’ll notice is The Langham’s signature scent, reminiscent of lilies.

Review: The Langham London hotel

Reception and concierge are in a room around to the right:

Review: The Langham London hotel

Despite arriving at around 6pm, when I assumed it would be busy, we were immediately checked in.

Junior Suite at The Langham London

There are 380 rooms and suites in the hotel, far more than I expected. We were upgraded to a Junior Suite at the hotel, which was a pleasant surprise. These are 50sqm.

Depending on which wing you are in, the hotel has up to nine floors and ours was on the top – in the eaves, so to speak. There are two small lifts on this side of the building, or you can take the lovely staircase.

The room opens out onto an open plan desk area:

Review: The Langham London hotel

What immediately struck me was how homely it felt, rather than ‘hotelly’. The decorations, including photographs, books and more seemed lived-in rather than showy.

Review: The Langham London hotel

To the right of the desk was the mini bar area, complete with Nespresso coffee machine, plenty of glassware including two (empty) decanters and a fully stocked fridge of soft drinks and alcohol:

Review: The Langham London hotel

Along the back wall you’ll find the built-in wardrobes with safe, robes etc.

To the left, meanwhile, is the marble bathroom:

Review: The Langham London hotel

There’s a built in tub at one end plus a small-ish shower cubicle next to the toilet cubicle:

Review: The Langham London hotel

The shower heads somewhat date the hotel, with no rainfall shower head, but the pressure and water temperature were fantastic.

The Diptyque toiletries were particularly luxurious – you don’t see them in hotels that often.

Review: The Langham London hotel

Heading back into the room, you have the sitting room with a sofa and armchair:

Review: The Langham London hotel

The fresh tulips were a particularly lovely touch and I almost took them home with me!

Opposite the sofa is the king bed:

Review: The Langham London hotel

When we arrived at around 6pm our room had already been turned down, which was a surprise.

Review: The Langham London hotel

The TV sits on a chest of drawers between the windows:

Review: The Langham London hotel

In terms of view, our dormer windows looked south across the rooftops with the top of the Houses of Parliament peeking out from a distance.

The room is beautiful but dated by technology: the air conditioning controls, whilst perfectly functional, look archaic whilst the lack of sockets or USB ports on either side of the bed is frustrating and ought to be rectified as soon as possible.

Pool and gym at The Langham London

As you’d expect for a hotel of this stature, you have a 16m long pool, spa and fitness centre in the basement. This is located in the Regent Wing and requires a Duke of Edinburgh Gold Award to locate, but I managed to find it in the end.

The pool features Asian influences and is accessible via a hanging feature staircase or lift:

Review: The Langham London hotel

There is a steam room and spa in both the male and female changing rooms.

The gym, upstairs, is relatively large. This is half of it:

Review: The Langham London hotel

Dinner and drinks at The Langham

There are a range of restaurants and bars in the hotel, including a regularly rotating pop-up restaurant (Chez Roux is up next, from 22nd May).

We were invited to The Wigmore, on the South East corner of the hotel. This is a ‘quintessential British tavern’ aka posh pub and appears to be very popular with the after-work crowd. Most of it is available on a first-come-first-served basis, but you can book tables around the back as well.

Review: The Langham London hotel

It’s a stylish space, with high-gloss green walls and ceiling and a statement bar.

Review: The Langham London hotel

I can recommend the buttered crumpets and cock crab for starters, as well as the chilli chicken pastillas:

Review: The Langham London hotel

Mains are priced between £15 and £20. I had the cheeseburger which features ox tongue and was fantastically juicy. My plate looks a bit bare here because I traded my chips for a tomato salad:

Review: The Langham London hotel

After dinner we popped over to Artesian in another part of the hotel. This has won World’s Best Bar four times and is currently listed as #100 in The World’s 50 Best Bars 2023 (go figure!), so expect prices to match at around £20 for a cocktail. The interiors are slightly steam-punky:

Review: The Langham London hotel

Again, something about the interiors feels homely, rather than showy. It is quite cosy.

Breakfast in the Club Lounge

You may be surprised to hear that the Langham has a Club Lounge: in fact, it is the only 5-star luxury hotel in London to do so.

Breakfast is offered in the iconic Palm Court, but if you have a Club Room you can also opt to have it in the Club Lounge.

I asked the Club Lounge staff what the difference was, and they told me it was basically the same except that the Club Lounge was quieter and more exclusive. Of course, you give up the grandeur of the Palm Court but you more than make up for it with plentiful natural light:

Review: The Langham London hotel

It’s a lovely space. Although I didn’t make it, they also serve afternoon tea and aperitifs here in the afternoon and evening.

The breakfast consists of a small buffet as well as your choice from the a la carte menu. In a twist from tradition, I had the full English:

Review: The Langham London hotel

The buffet covers all the bases and then some, including avruga caviar, a herring product that is designed to look and taste like caviar:

Review: The Langham London hotel

There was plenty of breads, pastries and baked goods on offer:

Review: The Langham London hotel

…. plus smoked salmon, cold cuts and cheese:

Review: The Langham London hotel

Conclusion

Something about The Langham made me feel immediately at home when I arrived. Whilst grand, it never feels over-designed or like a showroom as some hotels do. Rather, everything feels like you could be staying with a (very rich!) friend or relative.

That said, the rooms could do with a tech upgrade particularly in terms of bedside charging.

My stay was elevated with excellent service from the entire staff, including the fabulous waiters at Wigmore and Artesian and the friendly (but ineffably polite) front desk staff.

Room rates start at £500 per night whilst a junior suite is from £1,000 per night. You can find out more, and book, on the hotel website here.

You will get extra benefits at The Langham if you book via Emyr Thomas, our luxury hotel booking partner. For 2024 bookings you will receive:

  • upgrade on arrival, subject to availability
  • daily full breakfast for up to two guests per bedroom, served in the restaurant
  • $100 equivalent food & beverage credit
  • early check-In / late check-out, subject to availability

You pay the Best Flexible Rate showing online and you pay on departure as usual. You can contact Emyr via the form on this page of Head for Points.


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Comments (66)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Tom says:

    Hi Rhys, great photos and generally well written so don’t want to come across as too negative, but if these freebies are to count as ‘reviews’ for higher end hotels there needs to be more than a one-liner on what service was like, since this is 50% or more of what you’re actually paying for when staying at a luxury hotel.

    • Toppcat says:

      Agree with this, both what I enjoyed about the review, and where it could be improved.

      Service and ‘hospitality’ is really what you are paying for at a hotel at this end of the market. Particularly when the tech implementation is dated / the bathroom fittings etc are poorer than I have in my own house.

      I appreciate that it’s difficult to give a comprehensive review of these points on a one night comped stay, but it does limit the utility of reviews of this sort of hotel.

      • johnny_c-l says:

        I think this is the issue with comped stays – the hotel know Rhys is there to review and will likely ensure a positive service experience. Writing about service will always lack the ability to be unbiased in these circumstances.

        At least with focusing on the rooms and facilities that is a true reflection of what every guest can experience.

        • Rob says:

          We’ve always done it this way – and flight reviews are the same – because the ‘hard product’ is guaranteed whilst the staff / crew can easily be having a bad day.

          We’re also very undemanding, frankly. If you want to discover good service you need to take a small child or elderly relative along, in my experience.

          • paul says:

            Interesting comment re the elderly relative – my mother is now 86 and I absolutely DREAD taking her out for a meal.

            She has ZERO filters and is obviously from an age where things were different which have changed significantly – what might have been “rude” 40 years ago is downright abusively offensive these days which could lead to a court summons.

            Of course, some of the less offensive and abrupt comments can be fun too.

      • Novice says:

        I always think that, how can a person actually be able to review truthfully if the place they are reviewing knows who by and when they are getting reviewed. Surely, it would be better to review a place when it’s done in an undercover manner because that would actually reflect how all guests are treated.

        I never get upgraded in any hotels despite paying for the rooms. This doesn’t reflect what really happens.

        But glad you enjoyed your stay Rhys.

        • Andrew J says:

          Agreed. It’s not so much a review but rather a set of photos with descriptions. But nice to see inside the hotel rooms and it does look like a pleasant place to stay for a fraction of the price of some of the other luxury hotels in London.

        • paul says:

          Reminds me of the times in the 80s when our office was advised the head honcho was visiting so we should clear our desks so it looks tidy.

          It obviously wasn’t like the paper-free tech environment of today so we had LOTS of paperwork.

          He probably thought we all had little to do so could save a few £££ lol

          • Bagoly says:

            Siegfried Sassoon in his autobiography tells the story of when the particularly empathetic head of a psychiatric hospital during WWI decided not to do a special cosmetic burnishing for a visit by top brass, and was relieved of his post as a result.

    • Rhys says:

      I was in the hotel for about 15 hours, so my interactions with staff were limited. I think that line makes it clear though that the staff were excellent throughout!

  • Can2 says:

    It’s worth noting that they have a wonderful afternoon tea!

  • Neil says:

    I hardly think the upgrade would have been that much of a surprise on a complimentary review stay

  • R_B says:

    Why are you surprised at the room upgrade when the hotel offered you a review stay? They’re not going to put you in the smallest darkest corner of the hotel and look forward to a glowing review.

    • Talay says:

      Hell of a price difference as well from a somewhat overpriced outdated room at £500 to a ridiculously priced junior suite at over £1000 a night !

  • Paul says:

    The Wigmore does a fabulous cheese toastie and their scotch egg is a thing to behold. Oh, and you can have a “full English” plus a hash brown, but a hash brown does not belong in a “full English”. 🙂

  • Geoggy says:

    The IC Park Lane is also 5 star and has a Club Lounge, no?

    • Rob says:

      It does – I get a feeling The Langham doesn’t see the IC as playing in the same league …. Conrad St James does too.

      • Talay says:

        The Conrad lounge is far short of the Langham IMHO.

        It is / was little more than I’d expect from a run of the mill business hotel.

    • HAM76 says:

      The IC Park Lane Club Lounge is actually a rather pleasant one with a sophisticated buffet. It certainly looks better than what the Langham offers.

    • Andrew (@andrewseftel) says:

      Off the top of my head, 5* with lounge:

      Athenaeum, IC Park Lane, IC O2, Montcalm, Conrad St James, Hilton Park Lane, Hilton Bankside, Renaissance St Pancras, Grosvenor House, Marriott County Hall, Marriott Park Lane, Sheraton Park Lane, Hyatt Regency Churchill.

      ‘Luxury’ is a bit more debatable but I feel like a couple of those are Langham competitors.

      • TGLoyalty says:

        To be fair to Rob he said 5 Star Luxury and like you say that’s where the debate starts.But most of them aren’t in that category

        The Londoner has a residence space which has free soft drinks and nibbles but what’s I’d class as a lounge.

  • Ashley Davenport says:

    I have been a regular user of the Langham London for the last 2 years. I always find their levels of service to be exceptional.
    When I read the Head for Points review of the new Langham loyalty scheme ‘Brilliant’ I was an early adopter.
    Sadly I must report that the new scheme has been a total failure! An embarrassing farce!

    My most recent stay was in the last week of March 2024.
    When I reached the check in desk it was emblazoned with signs promoting the new Brilliant scheme.
    I presented my virtual Brilliant card at check-in and was met by confusion. They had no idea where to record my Brilliant membership number! They settled for writing it down on a piece of paper.
    At check out I noted that my bill failed to show the food and beverage discount promised to brilliant members.
    On pointing this out I had to give my Brilliant membership number again but the lady behind the desk still struggled.
    She manually calculated my discount and manually altered my bill. We then spent some time disagreeing on whether the discount should be applied to my dining at The Wigmore. Eventually I had to direct the Check-out lady to the small print on the Brilliant website to persuade her to agree that my Wigmore dining should have the discount applied.
    The bill was re calculated. Then I had to point out and correct the arithmetic errors before finally arriving at a bill I agreed with.

    It is now 6 weeks since my last stay and I am still waiting for my loyalty and status points dispite chasing 4 times!

    • John says:

      Not good enough. That sort of thing would easily spoil my entire stay.

    • Ashley Davenport says:

      Update.
      After reading my review the UK management team copied my email to the head office Vice President -Loyalty in Hong Kong.
      They have undertaken to ask their team to investigate and correct my missing points and have kindly upgraded my loyalty status to Saphire as a gesture of good will.
      I will keep updating.

      • Rob says:

        That would be Susan, she’s an old friend of mine going back to the Starwood days.

  • The Savage Squirrel says:

    They may be far too Premier Inn for some, but I really like that small cone shape shower nozzles like the one pictured that fire the water out in a diverging cone. When combined with good water pressure they’re a far better shower than a large but somewhat underpowered rainfall showers found in so many properties higher up the food chain.

    • Blair Waldorf Salad says:

      Rainfall showers are only acceptable if accompanied by a handheld wand that can be attached to a pole high enough to wash one’s hair. The fascination with rainfall showers mystifies me.

      • Ruralite says:

        Couldn’t agree more, rainfall showers are awful & always seem to drip cold water even if you’ve used only the fixed wand on a pole!

      • Swifty says:

        You said it, I agree. Rainfall showers are so slow the water gets cold by the time it hits the nether regions. I would prefer an actual waterfall to them, as in freezing with sounds of nature and scaring the wildlife. What is supposed to go in the decanters? Is that an add on? My dad used to have some nice decanters that I would serve him a post work drink from, when he worked at Lloyds of London. But he was born in 1930’s

      • Novice says:

        Totally agree @blair waldorf salad. Also a person needs to wash their nether regions properly which a rainfall shower doesn’t allow.

        • NorthernLass says:

          Another +1 here! If you don’t actually want to wash your hair you spend most of the shower as far away from the actual water as you can get while still being able to wash the rest of yourself! (I can’t be doing with shower caps, they either cover too little of one’s hair or too much of one’s face!)

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