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Qatar Airways reverses the bulk of its Avios fee increase

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Qatar Airways has swiftly reversed the bulk of the sharp increase in Avios taxes and charges added on Saturday night.

There always was a plan to increase taxes and charges, but somewhere down the line it appears that a mistake was made and the fees raised far higher than was intended.

This is not the first time that Qatar Airways has suffered IT issues of this nature.

Qatar Airways reverses the bulk of its Avios fee increase

On Sunday afternoon, Qatar Airways told us:

Qatar Airways Privilege Club sincerely apologises for any inconvenience our valued members may have faced during the rollout of our revised reward fees policy earlier today. The reward fees that were displayed for booking Qatar Airways award flights were higher than intended. The issue has since been resolved and the correct reward fees, as per the revised policy, are now being reflected and applied for all Qatar Airways award flight bookings.

Qatar Airways Privilege Club has transitioned our reward fees policy for redeeming Qatar Airways award flights from a sector-based model to a distance-based structure, effective today. Reward fees have decreased up to 15% or remained unchanged for several of our most popular short and medium-haul routes while others have increased representative of the distance travelled.

What does this mean in practice?

Let’s go back to our examples from Sunday morning.

This is Heathrow to Brisbane, priced a few months ago for an earlier HfP article:

Qatar Airways reverses the bulk of its Avios fee increase

As you can see, you were paying £613 plus 180,000 Avios for a return flight in Business Class.

Here is the same route price on Satuday night:

Qatar Airways reverses the bulk of its Avios fee increase

Taxes and charges were £563 per person, return, higher at £1,176.

Here is the revised position as of Sunday afternoon:

Qatar Airways reverses the bulk of its Avios fee increase

Taxes and charges are down to £793, which is ‘just’ £180 return higher than it was.

Here is more pricing. Bangkok was £899 return in Business Class on Sunday morning:

Qatar Airways reverses the bulk of its Avios fee increase

This is now down to £623 (we don’t know what the cost was last week for comparison):

Qatar Airways reverses the bulk of its Avios fee increase

If you start your trip in Dublin and not Heathrow this comes down to €429 (£361).

A return Business Class trip to Doha which was £479 on Sunday morning in Business Class:

Qatar Airways reverses the bulk of its Avios fee increase

…. is unchanged. You will still pay £479, although you can cut this to €267 (£224) if you start in Dublin.

So …. in conclusion …. things are worse than they were last week, but nowhere near as bad as they were yesterday morning.

More importantly, the bulk of routes are still cheaper (ignoring Amex voucher redemptions) on Qatar Airways than on British Airways, and availability and route network is far better.


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Comments (57)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • babyg_wc says:

    thank goodness….. the original price jump made QR as bad as BA….

  • Novice says:

    They probably saw the comments here 😂

    • Peter K says:

      That’s exactly what I thought.

      “Let’s see what we can get away with….Oh, not that much! Reverse! Reverse!”

    • BJ says:

      Nah, reversal was too quick abd the replacement to quick and Qatar IT is so bad jt najes BA IT look fab. I’m sure we can taje this at face value BUT

      … where is the new distance-based award charts to support the explanation?

  • babyg_wc says:

    i think its a genius way to increase prices and make everybody feel good about it.. step 1, increase prices to crazy levels…. people go mad…. then roll it back but “only” increase prices by £50 per leg.. now people are “happy” with the increase….. brilliant PR by QR.. this is why they always win airline of the year

  • BJ says:

    Thanks for the update Rob and sorry if all this ruined your Sunday.

    Have they shared the new distance-based reward chart with you, and when can we see it? It’s potentially very interesting, Helsinki to Asia may come in a band cheaper for a few destinations 🙂 I just hope EDI is in the same band as the rest of UK and doesn’t slip into a higher one.

  • bobby says:

    Is this whats known as the ‘takeaway’ 🧐

  • Lady London says:

    “Qatar Airways has transitioned our reward fees policy from a sector-based model to a distance-based structure”

    Uh-oh. So a bit like the switch of hotel loyalty schemes to dynamic pricing then?

    Distance-based structure so long haul award pricing takes a bigger hit than shorthaul. And just which genius at Qatar is pretending the majority of UK award bookers are not choosing Qatar for longhaul? Hello, Qatar? Are you there?

    And just in case anyone missed that QR really is basically switching to mile–by-mile pricing so no bargains left anywhere you’d choose Qatar as a UK resident to fly to, here they are saying the 5% of UK-homed people that flies them shorthaul or low-medium haul won t suffer from this. ” Reward fees have decreased up to 15% or remained unchanged for several of our most popular short and medium-haul routes while others have increased representative of the distance travelled.”

    A very fluent explanation Qatar that’s pretty easy to see through to the truth about who’s targeted for big pri ce

    Is there any reason, since you were so kind and prompt in responding to well over 200 comments in the UK’s biggest frequent flyer forum on a Sunday, why you couldn’t have openly announced this policy together with your distance based award chart, before you implemented it? Hello, Qatar?

    • Rob says:

      Avios requirements are unchanged, only surcharge bands are being changed.

      • BJ says:

        Unless I’m missing something some avios requirements must change too because ABC-DOH plus DOH-XYZ is not the same distance as ABC-XYZ. I’m therefore guestimating that, for example, some rewards that currently cost 75k avios each way should now fall to 65k depending on origin and destination?

        • BJ says:

          Huh, I think I already got it, avios requirements remain per sector but fees change to distance based? If so that’s a bit of a dogs breakfast.

  • Davedent says:

    It makes you laugh really when it wasn’t that long ago when a Qatar biz return OSL – BKK could be had for £500-600 cash fare.

    • BJ says:

      And it should make me cry that I couldn’t be bothered going to Osli to get them.

      • polly says:

        We tried hard to persuade you! Miss our great Asia discussions. Hope to get back there again next year….

    • Danny says:

      I think you’re being a tad optimistic with the price. It was about £660 with a TA.

      • polly says:

        With the risks associated with an OTA. Think our best from scandi was around the £ 800 mark booked direct. Was well worth us cancelling a few BA 241s in F for. We had a good run.
        BJ we tried to get you away from AY, but you loved them too much!
        Agree these days, we are tempted to try AY in one of their sales, when the OH can fly LH again.

        • BJ says:

          @Polly, back then it seemed to much hassle only to then change in DOH at unsociable hours. Mindset has now changed as we have friends in CPH to visit, and my partner has developed an interest in exploring Scandinavia. Thus, current strategy is one flight a year on Qatar exEDI and one on AY exCPH or other AY Zone 1 cities.

          Happy travels to you and yours wherever they are taking you this year.

          • Davedent says:

            All this talk Qatar ex Oslo has made me nostalgic for buying huge amounts of Tesco chilli peppers, pre-ordering video games and recycling unused printer cartridges.

  • Talay says:

    Fees on Avios redemptions on Qatar recently have been as follows:

    LHR-DOH-BKK was £558.71 return (May 2024)

    LHR-DOH-BKK was £388.69 one way (October 2024)

    If it is now “down” to £683.29 then that is a 22% increase.

    • BJ says:

      Down to… was with references to the prices early yesterday (15/9).

      The latest prices for SE Asia are now around £100 higher than they were up to 14/9, i.e. your 22%.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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