Brunchgate – aggressive BA service cuts resume

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• RichardS says:

  21 Oct21 October 07:46

  I’m fine with the baggage thing. At least (currently) BA do not charge for a piece of hold luggage like US airlines are these days – just like cheap budget airlines. The food thing though? I expect a decent meal on a long haul flight if I’m in Club. It’s one of the perks, getting a menu of decent food options to choose from. It’s one of the reason I choose British Airways above others.

• Trickster says:

  21 Oct21 October 07:49

  Flying to New York in CW between Christmas and New Year. Hoping and expecting this to be replaced by so me Christmas menus by then.

• James says:

  21 Oct21 October 07:50

  Does HfP now finally feel a bit foolish for drinking all the kool-aid back in March at the BA customer event?

  5+ articles repeating with little critical analysis the amazing £7bn investment on… new lounges in 5 years with no pictures? A new app and website this summer? A seat trim colour update, removal of power sockets, and bigger bins on 3 aircraft? GGL as its own tier and new 5,000 TP reward?

  Those articles haven’t aged well and BA has played the media quite well for a change.

  • JDB says:

    21 Oct21 October 08:06

    @James – I think HfP has always been relatively cool on BA but did until more recently have offered an overly rosy view of Virgin and believed a lot of rubbish spouted by Shai.

  • Rob says:

    21 Oct21 October 08:28

    Go back and read those articles from the first week of March. It’s just us repeating what was announced. Even then we were questioning why the overhead lockers were not being retrofitted.

    There’s nothing wrong with anything announced at that event – the new short haul cabins are smart, the lounge mock-ups do look good etc – but this is just replacement capex of life expired assets.

  • Johnny says:

    21 Oct21 October 10:38

    Client journalism results in hyperpositive coverage shocker

    • Rob says:

      21 Oct21 October 10:46

      Which client would that be? BA is 1.6% of our revenue this year. 98.4% comes from elsewhere. It’s a rounding error that doesn’t pay our email bill.

• Sue Hirst says:

  21 Oct21 October 07:57

  Having recently flown to San Diego from Heathrow I witnessed how AWFUL THE FOOD IS !! They had run out of most meals and were offering curry or curry . No tea or coffee for 11 hour flight machine was broken !!! Awful starter WHAT IS IT ? have had it on lots of flights recently is it coscos but it’s vile ..!!! Service was slow and no pretzels gave out these crunchy teeth looking snack awful experience for 11 hours !!!

• Andy says:

  21 Oct21 October 07:57

  Sounds delicious just a shame there isn’t an option for prawn cocktail as dessert. WTF are they thinking. Some newly promoted clown changing things for changes sake and all the lower level arse kisses to scared to say “what a ludicrous idea”

  • meta says:

    21 Oct21 October 10:09

    Just ask to replace marie rose sauce with chocolate sauce from the waffles :))

• Dubious says:

  21 Oct21 October 07:58

  1. I wonder if this gives some kind of bulk-buy discount on the catering, where more flights with the same meal (genuine morning flights and now everything up to 31 minutes to midday) = lower complexity = lower cost to procure??

  2. Due BA use free-range eggs in all their meals? (I believe they use to, at least in Club World, but I am curious is that is still the case if they are cutting costs).

  3. I do think that airlines should look at meal service at the destination time-zone though, and remove aware from a default ‘must start serving as soon as we depart’ approach.

  I flew on a direct flight from Europe to Thailand recently (not on BA), departing around 9pm European time (2am in Thailand). The crew agreed to serve my first meal (‘dinner’) a few hours later into the flight because I really wanted (and needed) to get straight to sleep, have a few hours kip and then wake-up around morning time at the destination to have breakfast. The crew agreed and I had my ‘dinner’ around 8am Thailand time. Ironically the second meal was a small ‘breakfast’ and served around 11am…

  It worked out well and I adjusted to the time-zone much quicker, and spent more of my tired phase on the flight rather than at the destination, but it was only possible thanks to the crew’s flexibility (I was not flying BA)…

  • Ken says:

    21 Oct21 October 08:09

    When it comes to free range eggs, the term is largely meaningless.
    75% of retail eggs sold in UK are free range.

    It means they must have access to outside but are frequently still in a barn all day , 9 birds to a square metre.
    Still better than battery cages though.

  • John says:

    21 Oct21 October 08:48

    This needs to be said more. Even on QR supposedly dine on demand, it is a bit of a battle to get the crew to serve meals 3-7 hours after takeoff (depending on flight length), they always want to do it immediately or they want you to work out when you want the meal Doha time.

• FEMW says:

  21 Oct21 October 08:03

  My least favourite meal is breakfast or brunch. However you word it! Not the brightest idea that BA have. Obviously thought up by someone who has no interest in food!

• Lee says:

  21 Oct21 October 08:04

  Disgusting. More shame on ba.

  • TGLoyalty says:

    21 Oct21 October 10:15

    Are we talking about the state of the cabin after it’s been cleaned or the food?

    I actually think moaning about light meals while sat in a plane for hours after having had food in a lounge is completely missing the issues with BA these days.

    Poor Punctuality and total lack of cleanliness should be the real headlines

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