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News: £150 brunch compo, Air Canada lounge closes, Tesco / Amex cashback deal

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News in brief:

Get a £150 voucher from BA if you’ve been served brunch

I’ve now had multiple readers contact me to say that British Airways is paying £150 per person compensation if you complain about the new brunch service (on Club World flights up to 11.29am) or the new evening meal panini service (Club World flights from 9pm).

To lodge your claim, you need to fill in the feedback form on ba.com after your flight. The money is paid in the form of a British Airways voucher.

Use the money to buy a takeaway meal to bring onto your next flight.

That said, I think the level of compensation now being handed out gives a good indication of how long we can expect these changes to last, given that you are receiving £150 to compensate for BA saving £2ish on your meal.

Air Canada Maple Leaf Lounge Heathrow entrance

Air Canada lounge in Heathrow T2 closes for refurbishment

It’s the 10-year itch …. the Singapore Airlines and Aer Lingus lounges in Heathrow Terminal 2 underwent refurbishment this year and the Lufthansa lounge is currently closed for a refit.

Air Canada has now joined in.

The Maple Leaf Lounge in Heathrow Terminal 2 closed on Sunday. It is due to reopen on 13th December, give or take.

Eligible customers can use the Singapore Airways SilverKris lounge or the United Club lounge instead. These are also in the T2B satellite so it’s not much of a diversion.

Our review of the new Singapore Airlines lounge in here and our review of the new-look Aer Lingus lounge is here.

Our review of the Maple Leaf Lounge pre-refurbishment is here.

Tesco American Express deal

Save £5 at Tesco with American Express

Yes, you’re not getting rich here, but it is worth flagging that a Tesco cashback offer has appeared on some American Express cards.

My Business Platinum card, oddly, has it with £5 back on a £50 spend. It runs to 24th November. If nothing else you could pick up an Uber, Netflix etc gift card and use it yourself.

Weirdly only 2,679 people can register – and I had it on my Business Platinum supplementary card too, so that’s two gone.

A better value ‘£5 back on £40’ version is also available on some cards according to reader reports.

There is also ‘£10 back on a £100 spend at Battersea Power Station’ which covers a lot of brands you may be considering visiting. It is valid to 24th November.

Comments (91)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • Panda Mick says:

    Regarding the Air Lingus Lounge in T2: This is the lounge that SAS use so, with SkyTeam (Inc Virgin) status, you can use this 🙂

    Flying SAS on sunday so will update

  • Nick says:

    I also have £10 off £100 at Westfield. Valid on Waitrose gift cards of course.

  • swifty` says:

    Well i’s a truly ba bad idea, and they deserve to be punished for it. Also, the amex offers have been dreadful for over 3 months. The only one I have interest in is the ihg one and even then I may not use that

  • bigmaggot says:

    Thanks for steves post last night. I grabbed 4 seats 🙂

    Premium out, upper on the way back.

    Though not sure virgin charged correctly.

    Had 3 vouchers, but they would only use 2.

    Charged 180,000 points and £3200.

    I said to the agent about dynamic pricing and how much more it was going to be in points, he agreed but said taxes and charges were going to be lower!

  • vlcnc says:

    Interesting given BA crew have been told in a recent training day not to say sorry for anything customers complain about just that it their feedback will be passed on to management… We all complained about Cruz, but doesn’t seem like Doyle is much different now.

    • executiveclubber says:

      I read this, but it’s actually good management practice to not have staff who have varying degrees of understanding take on the role of customer services. Better that they all sing from the same hymn sheet

  • Chris W says:

    Why didnt they just increase the cost of Club World fares by £2 rather than reducing the product offering by the same

    • Lady London says:

      If they could, they would.

      Any voucher or avios or money back obviously there’s the risk of all sorts of price adjustments to neutralise, compensate or outweigh.

      BA and other airlines we used to revere because they could give us our dreams. I hate having to be aware of commercial realities now.

  • Darren Taylor-Philip says:

    Complained about an upcoming supper flight in December and got a £200 voucher BEFORE travelling

  • CC says:

    Recently got £50 voucher from BA for screen not working on short haul Iberia economy (A330 PE seat)

    Also 20k Avios each for complaint about no amenity kits and poor food on BA first.

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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