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BIG NEWS: BA moves to revenue-based tier status for Bronze, Silver, Gold and Gold Guest List

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As we have been predicting for some time, British Airways has announced the move to revenue-based tier status.

The net effect is that earning Gold status will now be very, very difficult, bordering on impossible, for leisure travellers.

Some changes are unexpected – the speed of the launch (1st April) and a rebranding of British Airways Executive Club to ‘The British Airways Club’. Whilst a bit more 21st century, it’s ironic given that only ‘executive’ travellers are now likely to qualify for the higher tiers.

British Airways Club membership cards

Here are the new British Airways status thresholds that kick in from 1st April 2025:

  • Bronze: 3,500 points
  • Silver: 7,500 points
  • Gold: 20,000 points
  • Gold Guest List – new member: 65,000 points (with at least 52,000 earned through British Airways-marketed flights and British Airways Holidays)
  • Gold Guest List – renewal: 40,000 points (with at least 32,000 earned through British Airways-marketed flights British Airways Holidays)

There will be milestone bonuses of 2,500 Avios at 5,500 tier points, 4,000 Avios at 11,000 tier points and 5,000 Avios at 16,000 tier points which will be triggered on the way to Gold. Assuming 1p per Avios of value these are not exactly generous.

These changes were made “based on our Members’ feedback” according to BA’s press release so if you don’t like them, you only have yourself to blame.

What is a ‘point’?

1 point = £1 of spending on British Airways-marketed flights.

ONLY the base fare and BA-imposed surcharges are included. Airport charges, Air Passenger Duty etc are NOT included. Seat selection and luggage fees ARE included.

On a £11,990 fully flexible ticket to New York in Club World, virtually all spend (£11,687) would qualify towards status. On a £387 economy flight to New York, only £189 of spend would count.

There are other ways of earning ‘points’

You will be able to earn up to 1,000 points per year by purchasing Sustainable Aviation Fuel credits. You will get 1 tier point and 10 Avios per £1 spent on SAF credits.

You will be able to earn up to 2,500 points per year via spending on the British Airways Premium Plus American Express credit card. It isn’t clear what the ‘conversion rate’ will be – I suspect something close to 1 point per £10 spent.

You will earn 1 point per £1 spent at British Airways Holidays. For high end leisure travellers this could be an attractive way of earning status. However, BA has potentially messed this up because tier points will be split equally between all travellers. You can’t book a £20,000 holiday for a family of four and get Gold – in fact, at 5,000 points each, you wouldn’t even all get Silver.

(What you COULD do is book a BA Holiday – flight and hotel – for one person, and then have the rest of your family book their flights separately. This ensures that you receive all the tier points.)

One upside is that there will no longer be a minimum stay requirement for earning via BA Holidays.

What happens with partner flights?

You will earn tier points based on a percentage of miles flown for non-alliance partners.

For Malaysia Airlines, for example, it will increase from 2% of miles flown on a discounted Economy ticket to 30% of miles flown for a fully flexible First Class ticket.

This structure means that it is VERY unattractive for people buying flexible tickets to choose a partner airline over British Airways. For low cost premium cabin tickets it is probably roughly equal – eg Heathrow to Kuala Lumpur in discounted Business Class on Malaysia Airlines would earn 1,600 tier points under the new structure which is roughly what a £2,000 sale cash ticket on BA would earn.

Some airlines are rewarded more generously. Qatar Airways, for example, earns 25% of miles flown in deeply discounted Business Class. This is double what you receive for flying Malaysia Airlines.

There will be bonus tier points for the first few months

Flights booked BEFORE 14th February for travel after 1st April will earn bonus points. It isn’t clear if these are one-way or return, I suspect one-way:

  • Euro Traveller: 50 points
  • Club Europe: 100 points
  • World Traveller: 70 points
  • World Traveller Plus: 140 points 
  • Club World: 210 points
  • First: 330 points

These are bizarrely small numbers based on the new tier thresholds. 420 bonus tier points for a Club World return flight isn’t going to make much impact on hitting 20,000 tier points for Gold.

What happens with existing bookings for travel after 1st April?

It’s not clear. We are told:

“Customers who already hold bookings for travel after 1 April 2025 will be awarded Tier Points based on a conversion of the existing method. Any existing bookings will earn proportionally the same number of Tier Points, or more, as they would today.”

The implication is that it will be based on the same % of status as you would need today. A flight earning 140 tier points (currently 23% of Silver or 9% of Gold) will presumably earn somewhere between 23% of the new Silver threshold (7,500 points) or 9% of the new Gold threshold (20,000 points).

The implication is that this only applies to existing bookings made before today. If you book today, you will be on the new system for travel from 1st April.

What happens with existing BA Holidays bookings for travel by 30th June?

People have booked with BA Holidays expecting double tier points (for trips taken between 1st April and 30th June) based on the current tier point system.

On paper you won’t be worse off. The tier points you would have got will be multiplied by 13.5 and then doubled. Trust me that this is fair.

The bigger issue is that if you will need additional tier points for status, the gap is bigger. For example, if your BA Holiday would have got you halfway to Silver it still will – but you’d still need to spend £3,750 to earn the other half of the points needed.

British AIrways Club status changes

Are ‘soft landings’ remaining?

It isn’t clear. However, a BA employee has told me that they will be removed. If correct, a Gold member will now drop directly to Blue.

What is happening to Lifetime Gold?

Your existing tier points will be converted. Take a look at the FAQ here for details.

Conclusion

This is, clearly, a pivotal move by British Airways. It is effectively washing its hands of the leisure market and going all-in to attract the dwindling band of full fare business travellers.

With Gold now available for just over one and a half £12,000 fully flexible Club World return flights to New York, it is clear who the target market now is.

Realistically, it will now be impossible to earn Gold for small business travellers, economy travellers or self-funded leisure travellers. Even Silver will be a major stretch. British Airways Holidays spend could have offered a lifeline, but by splitting the tier points equally among all travellers it’s not going to make any real impact.

It’s not clear to me why BAEC members asked for this, since it was done ‘based on member feedback’ according to BA but that’s people for you ….!

It will also be virtually impossible for corporate travellers to earn Gold status based on economy travel. This leads to the question of why you’d even want to push for status – if the only people who can earn status are flying in Business Class, they don’t need Silver status anyway as they have the benefits. Gold doesn’t add much on top.

The long term issue remains. Business travellers have their flights paid for by their employers. Many of these are tied to BA or oneworld via a route deal. Many get huge end-of-year rebates which means their headline spend is not what they actually pay – in reality business travellers with a high rebate will need to spend LESS to earn status than leisure travellers. BA is rewarding ‘loyalty’ from people whose loyalty is contractually enforced on them.

Remove status from those people who DO have a choice of airline – leisure travellers, small business owners – and their reasons for flying British Airways shrink dramatically.

What I don’t understand is why the offsets for leisure and SME travellers are so half-hearted. Capping credit card tier points at 2,500 is pathetic – just 12.5% of what you need for Gold and still leaving you £5,000 of ‘before taxes’ BA spend short of Silver. American Airlines now lets you earn status based ENTIRELY on credit card and partner spend if you wish. If someone wants to put £200,000 through their BA Amex to earn Gold status, why not let them?

The British Airways Club, of course, is not the only game in town for earning oneworld status. I suspect that most people will now find it easier to earn Silver or Gold-equivalent status via another oneworld airline – you would get virtually the same benefits except for Gold access to additional Economy Avios inventory. We’ll be looking at these options in detail as we get nearer to April.

As a starter, remember that oneworld member Royal Jordanian will give you 12-months of BA Bronze-equivalent status for just $49 if you have hotel or airline elite status elsewhereclick here to read more.

You can find out more about these changes on this special page of ba.com.

Comments (3839)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • BA Flyer IHG Stayer says:

    I’m planning on going to Toronto in the summer,

    Despite numerous searches and starting in a range of ex-EU airports and looking at a number of carriers the cheapest routing is DUB-LHR-YYZ on BA. So despite the lack of TP earnings I’ll still end up on BA (or for £50 more on AA via New York or Chicago)

    This is despite a willingness to switch to other carriers.

    I go to Berlin and Amsterdam a few times a year. BA is still usually the cheapest option over LH and KL respectively. Not that LH flies direct to BER anyway.

    If LH and KL want my custom they need to reduce their prices.

    • Throwawayname says:

      That’s the whole point of this discussion – they don’t need to be cheaper than BA , they have are reliable carriers who also have lots of engaged loyal customers who are prepared to pay a premium to travel with them! It’s not unusual for me to buy a Y ticket on LH costing more than what BA charge for C to the same destination (I am talking European travel, so don’t get too excited).

      If you want a decent deal to YYZ, there’s a SAS premium economy sale to North America, starting at €596 from OSL or €611 from ARN. It’s obviously not the same as a flat bed, but Toronto isn’t Tokyo- it’s not like you’d be missing a chance to get a full night’s sleep.

      • BA Flyer IHG Stayer says:

        I didn’t say KL/LH had to be cheaper than BA just not be as expensive as they do charge!

        Neither is IMHO worth the extra cost over BA

        AMS – October – BA want £326. KL wants £ 376. Not sure they are worth £40 more but worth considering.

        BER – Sept – BA want £ 306. LH want £ 630 and to connect at FRA or MUC! Am definitly not paying that!

        Those are all for business class / 2x32kg bags / lounge access / priority security.

        Not sure of their flexibility but I do value the SDC flexibility I get from BA

        • Xmenlongshot says:

          The fact that there are no direct London to Berlin flights in *A is very annoying. It should be feasible / profitable for LHG to connect the capitals of two of Europe’s largest economies

        • Throwawayname says:

          LH, beyond completely owning the corporate market in Germany, probably want to keep seats open for long-hauls. AF also do that, some of their intra Europe business class pricing is absurd, they aren’t looking to sell (m)any seats at that price, just want to push you to KLM instead.

          Doesn’t LH give you any reasonably priced options on SN? They may not be the most premium airline in the world, but the BRU transfer experience has always been stress-free for me.

  • Jay says:

    Anyway, it will be very interesting next week or two.
    I already made my personal decision. If BA keeps the current TP levels, I still go to GfL in next 4-5 years. If not and only accept BA/IB/AA flights under the old TP conversion booked before December 30th, I am not renew GGL benefits but barely crossing the new 40,000 Gold level with already booked flights. I´ll let GUF1 and GUF2s to expire and focus on Miles&More HON and lifetime Senator, the latter which could be achieved in the next 5-6 years, although I value BA GGL benefits higher than HON status, so using the funds of GGL/GfL to HON/LT SEN with LHG. I do have already Star Alliance Gold until 02/29 and by the end of this year until 02/31 if the FFP current t&c remain. When my BA status drops finally to Silver, I select AA Platinum status(almost two years)as WoH 100 night award. By then I rarely fly to US, so would use the oneworld lounges around the world. Then, I am “safe” with two alliances.

  • Simon says:

    I do t see anything clear on status for 2025. I will reach gold by old method on 31 March (which is the day prior to going live). I assume therefore I will be gold until 31 March 2026. Is this correct?

  • GB says:

    Do we definitively know if spend on Hotel only bookings (for example alongside an Avios redemption) earn tier points? Or is it purely BAH flight+car/hotel?

  • Garethgerry says:

    Just one ironic thing that occurs to me.

    When it was first launched in 1990 as “loyalty scheme ” it was call BA EXECUTIVE club, tier points were lower and fares were in real terms higher such that only those frequent business flyers in club would get Gold. Similar to new levels .They then lt it drift such that it became easier for leisure travellers to gain stars as well.

    They have now REVERSED policy so once more only hard core business travellers will get Gold. Making it the EXECUTIVE club once again. However renamed it just CLUB droping executive, to make it sound modern and more inclusive, how ironic .

    Who remembers when in 80s before Teir points could pay for membership at £142 (equivalent to silver) , about £300 now. Will they reintroduce it

    • pigeon says:

      The only problem with rewinding the programme to the early 90s is there are now Zoom calls and things like Docusign…business travel has declined and premium leisure is up.

      • Danny says:

        Don’t tell the BA apologists this… They’ll tell you that business travel is on the up and up and up 😂

      • JDB says:

        You shouldn’t underestimate the number of premium leisure travellers who have zero interest in status.

        • Phil says:

          You shouldn’t underestimate the number of Prem Leisure who live outside London and do – you are now conversing with one.

          BA is neither a direct flight nor if you pull away status benefits is the connection attractive even if you are in a CW or First for the long-haul.

          Example recent trip to Namibia with BA
          for 5 of us, 2 in first and 3 in business.

          MAN as its domestic don’t open boarding until 2hrs before, in reality meant various of us sitting around for 20 mins before even start queueing.
          BA ground staff in stand-off with guy who queued in priority lane trying his luck from start and is in economy…

          2 of group no status as 1 big trip a year and on economy flights to LHR so no lounge and had to do the depressing main concourse cuppa in a heaving Aug.
          Rest of us in the Escape Room complimentary which also packed and separate from paid one so even if got friends in there it was separate.

          MAN-LHR on a basic A319 with a nice crew but same seat as economy, you just pay to have the centre seat of 3 left empty, then sit around for over 3hrs but less than planned as 15 mins late arrival…
          We managed to guest our friends into the Concorde Room due to 1st and status.
          F lounge quite busy but CR was largely empty. Didn’t have a meal but had a cocktail & champagne after some cuppas and biscuits. No mickey taking except of each other.

          LHR-JNB lovely crew & good craic, nice flight and although not comparable to ME First it was really enjoyable and felt premium.
          CC also saved disaster as despite BA help claims you do need to collect bags MAN staff unsure.

          JNB usual chaos and AirLink plane change meant first come first served as to if got on plane. AirLink is BA’s partner and despite booking via travel agent and all via BA it is viewed as separate ticket not throughticket by BA… TA found this after multiple enquiries later and speaking to a manager as business tickets became economy on that flight due to chaos of plane changes.

          Return journey friends in business routed Capetown not JNB so not able to meet in LHR.

          As no status and they were economy they came of business flight to sit for nearly 5 hrs in LHR in the Wetherspoons with some bloke who’d been to Turkey for teeth work asking for their used glass so could self pour his duty free Fireball.
          Their cabin crew went AWOL between meals.

          My return in First the blinds broke so had to move and the new one was asked not to use the storage as the lock kept sticking

          • Phil says:

            Ran out of space…

            Now I’ve been on the economy conx out of LHR to MAN and if you get a delay or cancellation which frequently happens it is miserable without a lounge.

            Conversely could have gone Ethiopian for less and no AirLink, no LHR and quicker if a crap conx via Addis.
            They went BA to be with us and a couple of weeks before flying were bumped to a Cape Town return, presumably due to overselling.

            If don’t have gold or silver then no lounge on the return LHR to MAN and paying business for the A319 45 min flight is extortionate for what you get on BA1398 ( Easyjet essentially) then we are all agreed another time go elsewhere.
            If we don’t go BA then our less frequent flyer friends will go whatever route we go.

            BA don’t seem to care about Northern Monkeys like myselfand that’s why the FFP was actually the one thing keeping them in bookings along with rumours of them actually getting space in the MAN regen.

          • PH says:

            OT – so you don’t get lounge access coming off a CW flight with a Y connection, even tho you would have arrivals lounge access if your journey ended at LHR?

          • Tim S says:

            AirLink are not BA’s partner, they are just the airline that they use to book connecting flights.

            Their partner in SA – Connect Air went bust.

            I’m surprised that they couldn’t book you a through ticket, I had no problem with my journey. But what you can’t do is use your status to go in the lounge whilst waiting at JNB.

          • Phil says:

            @PH
            Couldn’t see a reply option but
            – I got told twice on sep occasions by Galleries staff that I couldn’t when flying in CE & once in CW with connections in economy back in 2023 when post Covid starting again on status.
            Friends without status also been told this last few years on BHX and EDI conx.
            Was also told that by the help droids by email when asking about CW afterwards too.
            I was also told a similar tale in US when arriving off a TATL with a domestic US conx as final dest years prior.

            I thought they’d changed the rules at BA but if haven’t will be fuming as booking CE connections for that very reason and its ridiculous money.
            I’d lose the Escape Lounge in MAN as not a BA lounge I expect but its fairly meh anyway.

            If I lost status and flew back First I’d have been heading to Wagamamma based on what I was told.
            Joy of listening to a BA employee and thinking they knew best.
            That’s a few trips they’ve had me paying over odds on and companions too.

            I will follow up with BA and get a final answer thank you so much for the OT query.

        • GUWonder says:

          Indeed most of the business/first class leisure travelers in my family and friends circles who rarely travel for work o choose airlines based on convenience, perception of quality/reliability of service and price. Going with BA via LHR rarely wins that competition.

          • Phil says:

            AirLink was meant to be the replacement for the lost ComAir and is a codeshare partner.

            I have done the JNB route many times and sometimes its treated as a codeshare and sometimes absolutely not.

            The main issue is not AirLink portion even if you read its the fact if you are outside London BA is a crap link airline so all this ‘non-stop ticket’ is London centric thinking

      • Garethgerry says:

        BA is not in the premium lesuire market . Seriously, if it was it wouldn’t have such cr*p out of Gatwick, no premium leisure traveller chooses ying-yang. BA can’t compete in premium leisure going East.

        • JDB says:

          Gatwick is not for the premium leisure market – it has tiny old club cabin and serves second tier leisure destinations like Cancun and the Dominican Republic. There are plenty of premium leisure customers from LHR flying not only to beach places like Barbados or Maldives but also to the likes of South Africa, Japan etc.

          • Phil says:

            I’ve said earlier the Prem Leisure people often book via dedicated operators and speaking to some who work in one people who prev specified BA or OW only on their quote requests have changed it after the status debacle.

            I’m on such a flight Mar 27th which BA / OW was requested to secure status for next yr and kickstart the new status yr with the return in April.
            Its a photo tiger safari in Bandhavgarh and 3 nights extra in Delhi. BA can’t sell that holiday but they can send me back to EK for most flights East as I’m EK Silver

          • Cicero says:

            The Maldives may be a premium destination for JDB but I’m not sure they are for anyone else. Presumably he spends his holidays in Skegness.

          • Tim S says:

            Replying to Cicero

            Just because the Maldives isn’t always a premium destination doesn’t mean that it never is. (And I mean a destination where, once they have arrived, those premium travellers are fully isolated from the bucket and spade mob)

            These travellers have to get there and private jet is probably too far up the luxury scale (and so not the environmental thing to do nowadays)

    • Phil says:

      Air Canada and a few let you buy lounge access for a year IIRC.

      BA is pricing its membership at £7.5k and £20k in flights so they have decided anything below those is too cheap.

      If they were smart ( which they aren’t) and priced it right they could offer end of year status upgrade purchases as a tier bonus between Silver and Gold.

      I doubt it would make finanial sense though

      • JDB says:

        It’s funny how people keep saying BA isn’t smart (ie the outsiders think they know better) when BA and IAG are quite so profitable vs other carriers. They are doing something right.

        • Tom says:

          Yeah, I) BAEC and II) LHR which has structurally higher margins than any other European hub. They’ve just deliberately kicked one of those two crutches away so if they stick with this (and I think BA will come to it’s senses and modify the proposition very, very shortly), let’s see what happens to 2025 results and IAG share price accordingly.

        • Danny says:

          I think BA will have to discount its seats even more now to fill them or cut further destinations and retreat to its favoured locales across the pond.

          Plainly obvious they have little enthusiasm to expand further East… I’ll guess Sydney will be given the chop in some time. Perhaps they’ll throw in the towel for Shanghai too.

          The only thing that matters to them now is money…and Americans have deep pockets…

        • Phil says:

          Because BAEC and LHR dominance gave them a position and the geographical position made them useful conx for travelling to most continents with their network.

          This has diminished a lot now and add in brunchgate and running services below competition for more

          Outsiders can take a condor view, BA & IAG are often tunnel-visioned.
          Brunchgate is clear example

        • Cranzle says:

          Pretty much a monopoly position with historial slots. Fired all their expensive & experienced staff. Giving customers a 10g snack. Stopped cleaning planes but announcing regular deep cleans like they are doing us a favour and it’s some type of premium service. Poorly desgined ‘new’ cabins that quickly fall apart. Perinnel announcements of evern newer cabins that will probably never be full rolled out.

          I wouldn’t call them smart. Take away their ‘inhertied’ routes and being completely untouched by government and genuinely the management isn’t smart enought to run this business. And yet people complain the ME3 have an unfair advantage.

        • Scott says:

          They’re not really having to do anything right.
          Brand name, Heathrow, lots of planes, BA planes fly to many places people might want to go to etc.

    • BA Flyer IHG Stayer says:

      Why would they introduce an option to buy status on the cheap when they have just implemented a system that is the reverse?

      • Cranzle says:

        Because they are so smart that they can pull in revenue and then immediately p*ss off those same customers. It’s won’t really affect their business due to monopoloy/dominance/halo effect that they have.

  • Mike says:

    December 2024: ‘We’re evolving our rewards to match the way you love to travel.’

    April 2026: ‘Remember that wine you discovered on that trip? Sign up for a monthly case of wine with The Wine Flyer and get 2,500 TPs/year.’

  • Tom Reid says:

    Does flying with Qatar to Asia still look like a good option? If you fly flexible business you get 50% of the mileage as tier point (as I understand it). As an example, London to Singapore via Doha is roughly 7000 miles so you should get 7000 tier points on a return trip – presumably? The cost of this ticket should be considerably less than 7000 pounds (plus taxes).

    Thoughts?

    • Peter says:

      I have the same idea with Finnair and by my calculation 3 x return trips to Asia in business on J ticket should keep gold with a cost at £10 K already pay approx £8.5 K for reduced business seat unsure though how long partner alines with adopt mileage before changing to cost ?

    • Ollie says:

      Pricing for a random week in September 2025 (not the Grand Prix) for a 7 day trip shows about 3500GBP return in P class and 6250GBP in C class. P would give 3550 new TPs and C would give 7101 new TPs as you say. In the old world both would yield 560 old TPs, so just shy of Silver. However I think this actually elegantly demonstrates who they’re targeting with the new system. First, why would you buy a flexible ticket in the first place unless you actually needed the flexibility? Often it’s cheaper to buy closer to departure when plans are clearer and it’s still less than fully-flexible. I’m guessing most SMEs and leisure travelers aren’t going to waste cash on flexibility that seems to be designed for bankers who need to stay in New York another 15 hours to clinch a $20m deal, have no time to even rebook so noshow and still get a refund – in that case the flexibility absolutely makes sense. You are slightly better rewarded with flexible tickets in the new system, but that too is dependent on the partner airline (see my earlier comment about encircling the planet 4 times in Cathay First to earn Gold).
      Second is the predictability – assuming you travel more than once a year and therefore don’t blow your travel budget on an unnecessarily flexible ticket, the complexity of topping up what you earnt from that flight detracts from even trying in the first place. Travelling with some airlines, e.g. CX will require an inordinate amount of spend even to make up the other 3450 you need for silver, BA will need about 4500GBP of spend (cos taxes), and I simply plan my travel differently. It’s much easier to think “I need a couple more TPs to make silver this year, and I’m heading to these 2 places which will do it because the TPs are fixed”.
      Third, Silver is a mediocre status that will give you almost all that you already have in a business class ticket anyway. An Amex Platinum card can be had for 650GBP (maybe 150GBP if you net out all the rebates) that gives access to perfectly acceptable lounges and works with any airline, for 4 people. The fun has always been in chasing Gold and above, and being welcomed into the First Pier at Hong Kong with a massage and 6-course tasting menu. Something which, even with those unnecessarily flexible C class tickets, needs 3 returns to SIN costing around 18.5k — suspiciously close to the 20k required on BA. It’s just not worth it.

  • Greg Small says:

    Changing the Tier Point system based on spend is a good call but maybe the points for each status need looking at. In addition the timing is poor. BA have incentivised customers to use BA holidays for double tier points on booking to the end of June and then changing rules in April seem disingenuous.
    Allowing members to gain tier points through spend is a good way to spend with BA in different ways. However, we don’t know spending levels for tier points. Tier points on spend limited to 2500! Why?
    They should have taken the opportunity to review the perks. The one I detest with the old tier system is when you are allowed to book your seat for free. If a lower status booker, you can pay for your seat and then later be gazumped by someone who has a higher status how can this ever be fair. They should look at the perks of each status and at least change this one and maybe add something better.
    Overall the right thing to do but implemented badly and in a convoluted way in my opinion.

    • Garethgerry says:

      Never heard of a seat being gazumped once paid for.

      • Greg Small says:

        Yep happened to us. Still got a seat in same cabin but not what we originally booked.

        • BA Flyer IHG Stayer says:

          Well I hope you claimed yoru refund.

          • Garethgerry says:

            Was it change of plane, only acceptable reason

            Whatever you were due a refund

      • Lady London says:

        Happens a lot, from reports. And not just due to equipment changes. So unlikely to be any other reason than taking money and then deciding if airline is gonna honour the seat reservation at their convenience. A bit like the higher vulnerablity as we;ve seen, for people travelling on 241’s or even just award tickets, to be bumped if there;s a good reason… or even, it seems, when there;s not other than that BA appeared to have wanted to keep the option to resell that seat.

        There’s just too many reports of all of the above, sustainably over time for it not to be a working practice of BA and not just as a result of extreme events.

        • Tim S says:

          what would be the point of BA bumping someone who had paid for seat selection with someone who gets it free.

          They’d be paying money back to the self-payer and getting nothing from the free booker.

          It’s not like there are routinely no seats for priority customers to pre-book. The majority of people who don’t get free seat selection wait until check in.

          • Scott says:

            Same reason BA won’t always book someone onto another flight costing maybe £100 after some issue, yet then pay out £2k for compensation, expenses etc.

          • Lady London says:

            Oh, many hundreds or even over 1000 pounds in revenue receivable if they resell the award seat they already sold to someone. Obvs a couple travelling on a 241 make an even more tempting target. Because there is even more money per seat between what BA can sell those seats for now, vs the cash actually paid for them.

            You can put some down to equipment changes, some down to moving paid for seats because someone checks in with a really good reason for their party not to be split amongst remaining unbooked seats (eg disabled accompanying person), with a stretch some can be attributed to the normal overbooking parameters being exceeded by people that did turn up for the flight…. one can make allowances that an award person bounced out of their seat or off the flight, with or without a 241, is perhaps more likely to complain if they’re an HfP reader….

            But even taking all that into account, over the years and years it’s really clear that award seats and especially if more than one seat is needed or wanted for re-selling, 241’s and award seats are targeted first by BA to lose their seat or even the particular flight, that they paid for.

            Someone even contributed BA;s internal priority list for bumping, ISTR, sometime last year, which did confirm this by a prioritised list.

          • Tim S says:

            The discussion wasn’t about bumping people off the plane completely. It was about bumping people out of a pre-booked seat into something inferior

        • Phil says:

          I think this is probably the ae old oversold plane and not gazumping per se.
          Had this on Qatar and can lead to involuntary deboarding ( has happened ) and they put on another flight or downgrade to next cabin down.
          Should compensate either way.

          I was once deboarded and sent to a non-existant connection in same day by Qatar. Not impressed.

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