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Why you should use AwardWallet to track your frequent flyer miles and hotel loyalty points

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There is only one miles and points tool that I use every day – and have done for a number of years – and that is AwardWallet.

It turns out, however, that I hadn’t done a single article in 2024 which talked about AwardWallet. I thought it was worth a look today as part of our series of introductory articles for the New Year.

AwardWallet allows you to store the log-in and password details for pretty much all of the loyalty programmes you are in. It isn’t just travel, either – Nectar, Boots Advantage, Tesco Clubcard, Harrods Rewards …. it covers 630 programmes from across the world.

Award Wallet review

Across their entire membership, it is tracking over 221,000,000,000 miles and points for 815,000 users.

You can store programmes for various different people inside one AwardWallet account. When I log in, I see over over 25 different accounts across my family. A clever part of AwardWallet is the ability to sideline schemes which are dormant or rarely used.

Not all programmes are supported, unfortunately.  A few block it deliberately, such as American Airlines and Delta.

You can sit and back and do nothing with AwardWallet if that is how you want to play it. Once a week, AwardWallet will automatically log in to each of your programmes and update your balance. It will then send you a weekly email with all of your balance changes.

For the more obsessive, like myself, you can log in to AwardWallet and simply click ‘Update’. AwardWallet goes off and updates all of your ‘active’ balances immediately. On a PC you can leave it running in another window.  There is also an app which lets you check all your miles and points balances on the move.

I won’t beat around the bush – AwardWallet has got a lot less useful in recent years. The number of active schemes I’m in which update automatically without triggering 2FA or similar is relatively few. However, for me, the real value is seeing all of my balances in the same place.

The way around this is to disable 2FA accounts inside AwardWallet. Once a month I update the key 2FA ones, like American Express, and then immediately disable them again to stop the 2FA coming up until I’m ready to update them again.

If you are not already a member of AwardWallet, you can sign up for free here.

Award Wallet review

What is AwardWallet Plus?

Whilst AwardWallet is free, you can pay $50 per year to upgrade to ‘Plus’ status.  This comes with a number of extra benefits:

  • Balances update in parallel rather than one at a time (claims a 5x increase in updating speed)
  • The expiry dates of your miles are shown, based on what AwardWallet knows about the expiry rules of the programme, your status and your recent activity
  • You receive email warnings if miles are heading towards expiry
  • You can see historical transactions for some programmes and a graph of changes in your total balance for all programmes
  • You can update your balances multiple times per day (although the free version lets you do it twice per day, which is more than enough for most people!)

A note on security

Some people, understandably, are worried about the security of their account details. (AW is owned privately by a couple of guys in the US albeit they have quite a big team now.) If you are, you can choose to have AwardWallet store all of your log-in and password data locally on your PC, not on their server. The only impact of this is that you are limited to checking your balances on that one device.

My personal view is that using AwardWallet improves your security.  When my Tesco Clubcard vouchers were stolen a decade ago, it was AwardWallet that notified me.  If I hadn’t seen my balance change, I may not have noticed for months.  AwardWallet has been in business for almost 20 years now without any serious issues.

I am a big fan of AwardWallet, and if you have never used it I recommend taking a look.  It doesn’t take long to set up, and once you have all your data there it becomes quite addictive checking your balances. There’s no doubt that 2FA has reduced its usefulness, but it is still my ‘one stop shop’ for keeping my balances in one place.

You can sign up here and there is no charge unless you decide to upgrade to Plus at some point.

Comments (59)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • johnny_c-l says:

    Not worth it anymore with the new hiked up fee and majority of accounts nit working with AW due to 2FA or blocking, I cancelled my auto-renewal.

  • Chris W says:

    I’ve tried for years to use Award Wallet but continually receive error messages that half my account balances could not be updated because those accounts have 2FA.

    I don’t understand how this platform still exists when it doesn’t work properly.

  • Greenpen says:

    I guess Rob has a very large number of loyalty accounts so dealing with them must be time very consuming. I had about six and when Award Wallet started to fail to monitor them and create more problems than it was solving I abandoned it.

    I still bothers me as it keeps popping up on my computer asking me to install the latest version even though as far as I can see I have deleted it from the machine. At least it no longer blocks my various loyalty accounts.

  • Greenpen says:

    I do rather like repeat articles. Although I have read HfP from its inception and consider myself adept at the points game (airlines not hotels I would have to say), I do forget things. The refresher is useful. I also find I sometimes forget a little point about a scheme that can be very useful; the repeat articles reminds me of it.

    Also, as I do some things very occasionally, like book ANA using Virgin Points, they are a handy way of reminding me of the process and any changes that have occurred in the years since I last did it!

    • Rob says:

      Nothing is ever repeated without a thorough check that all the details are still accurate. Little value in a) having a 2-year old article indexed by Google which is now misleading or b) taking the time up update a 2-year old article and not rerunning it in full. (OK, this one is not 2 years but the general rule outside of Christmas is 18-24 months.)

  • Alex says:

    They, too, have irked their long time supporters. We were told ages ago that our 10USD p.a. was a lifetime price only to be told this year that it was now 50 or nothing. I took one last year with the retention price, but as you say, it’s not as useful as it once was and with the price going up five fold I will rely on the free version (until they decide everyone has to pay)

  • Go197 says:

    Award wallet used with Qatar Airways comes with a risk of having your QR account being locked. Getting unlocked is very difficult.

    Similar with Accor ALL accounts.

    Increasing number of accounts now require OTP (often with over-zealous frequency) so Award wallet won’t work anyway.

    The hassle I had for 2 weeks trying to get my QR account unlocked was horrid. Many similar reports on flyertalk.

  • JMur says:

    I’ve also just cancelled my auto renewal given the fee hike and the blocking issues. No longer the value benefit it was.

  • Daniel says:

    There’s a reason why more loyalty schemes are implementing 2FA or blocking AwardWallet – it’s because it is by definition insecure. If you allow a 3rd party to store your password details then it only takes one hack for all your data/points to potentially be lost.

    You are going to be breaking the T&Cs of the loyalty program which would clearly state not to give your login details to ANY other person or organisation – therefore forfeiting any refund of stolen points in the event AwardWallet it hacked.

    The alternative, storing passwords locally is not convenient – as you say this limits you to a single device and also if your cookies are deleted for some reason (happens occasionally) you need to set everything up again.

    The solution, IMHO is for the loyalty industry to settle on a standardised API like “Open Banking” where companies such as AwardWallet can access your data on a read-only basis without ever having sight of your password.

    Until then I would leave AwardWallet well alone – it’s just not worth the risk.

    • BlairWaldorfSalad says:

      +1. Such sensible advice

    • CarpalTravel says:

      Absolutely agree. The idea of paying anything, let alone a whopping $50 to increase risk, potentially generate inconvenience just to save the small amount of time it would take to put a few lines into a spreadsheet is beyond comical to me.

      I believe that most (if not all) of the schemes I am a member of now notify me of any spend, so that benefit is redundant too.

    • Andrew says:

      It’s even worse than that. Far more likely than an AW hack would be an employee deciding to go rogue. This could take any form from selling the entire database to a hacking group to just emptying out an account or two every now and again for themselves. As you say the airline/hotel chain isn’t going to be interested in recompensing the victim.

      At a time when everyone should be more aware of how their digital information is stored I find it quite irresponsible to be pushing AwardWallet.

      • Daniel says:

        It is totally irresponsible to be pushing AW to HfP users; it implies a recommendation – the article even says, without any evidence, that using AW improves security!

        @Rob, can you imagine what a hack of AW would do to the HfP brand?

        • Rob says:

          It’s been running for years with no real issues – literally 15 years or so. You need to faith in people at some point!

          • Andrew says:

            Even AW don’t have faith in themselves. Their terms of use absolve them of all responsibility for loss even in the case of their negligence.

            The lack of a single positive comment about AW under this article speaks volumes.

          • Roy says:

            You do, but much of IT security is about analysing the trade-offs between convenience and risk. I’ve always felt that the benefits of using a tool like this are insufficient to justify the risks.

    • Saltrams says:

      Absolutely 💯

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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