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British Airways offers free rebooking if you are flying on Saturday or Sunday

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Following the power outage at Heathrow today, British Airways is keen to free up capacity this weekend by offering free rebooking.

If you were due to fly this weekend but would be interested in moving to a different date, you can.

The rules are on ba.com here. Please check this page before contacting BA as the guidelines are constantly changing.

British Airways rebooking due to Heathrow fire

In summary:

  • you must be due to travel on Saturday or Sunday
  • your flight must still be shown as operating
  • you can move to any BA flight in the next 14 days, with no restrictions
  • you can move to a BA flight more than 14 days away if the same ticket sub-class is still available for sale – if, for example, you bought a heavily discounted economy ticket you cannot move it to a flight where only fully flexible seats remain
  • you can swap between airports in the same city (eg Heathrow to London City) but you cannot change your departure or arrival city

Note that you cannot ask for a refund if you are flying on Saturday or Sunday – you can only move your travel date.

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Category

British Airways and Avios

Comments (18)

This article is closed to new comments. Feel free to ask your question in the HfP forums.

  • BAC says:
    21 Mar21 March 15:21

    Intersting to see how the ORC would work with BA Holidays if one rebooks for after 1 April

  • Alan Wheeler says:
    21 Mar21 March 15:31

    Well I’m in Toulouse and due back on Sunday. I am hoping it still flies. This really only helps those departing who may be able to change.

  • Simon says:
    21 Mar21 March 15:48

    I’m on 430 tier points and my cancelled flight today was due to get me above 600 for silver. My rebooking options will push me into April. Is BA still offering the discretionary 14 day grace period?
    Whats the best way to work this out?

    • memesweeper says:
      21 Mar21 March 22:56

      14 day grace was never a written guarantee, but I can’t see why BA would drop it now, especially given your circumstances.

  • Maples says:
    21 Mar21 March 15:55

    iS tHiS a SiGN oF a dEVaLuATioN???¿¿¿

  • Dc says:
    21 Mar21 March 16:41

    Yeah but u have to contact them so good luck with getting through!

    • VinZ says:
      21 Mar21 March 17:28

      Just spoken to them about another change and got through within 5 minutes. Gold line.

  • CaptainPtk says:
    21 Mar21 March 16:49

    Why on earth wouldn’t work to do it online … trying to get hold on someone over the phone is probably mission impossible.

  • Lady London says:
    21 Mar21 March 17:07

    “you cannot ask for a refund if you are flying on Saturday or Sunday – you can only move your travel date” Note this is under a variation offered by British Airways to their contract terms and conditions.

    If BA cancels your flight that you’d booked however, on Saturday or Sunday or any other day, your statutory rights kick in and one of the choices you have is to have a refund (this overrides BA’s contract conditions and applies even on a ticket sold as unrefundable). Not that asking for a refund is necessarily the best choice if BA cancels your flight as you will also have the choice to be rerouted either at similar time or a later date of your choice which can be beyond the 14 day restriction BA puts in its contract-leve offer (ypur statutory rights thst kick in when BA cancels a flight for any reason outrank BA’s terms).

    For newbies note that the Heathrow chaos is not the fault of BA so you don’t get any compensation just rights to reroute or refund and duty of care if their chosen rerouting forces extra time en route requiring meals or overnight accomodation extra.

  • AJA says:
    21 Mar21 March 17:47

    British Airways has been given clearance for eight long-haul flights to depart Heathrow Airport today from 7pm, the airline said in a statement.

    The airport is now “urgently contacting customers to let them know so they can make their way to the airport from 5pm”.

    The only customers who should make their way to Heathrow Airport are those booked onto the following flights:

    BA055 to Johannesburg
    BA057 to Johannesburg
    BA011 to Singapore
    BA259 to Riyadh
    BA045 to Cape Town
    BA059 to Cape Town
    BA015 to Sydney via Singapore
    BA249 to Buenos Aires via Rio de Janeiro

This article is closed to new comments. Feel free to ask your question in the HfP forums.

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