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Iberia launches impressive 2030 Flight Plan with new lounges, routes and aircraft

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Iberia, the Spanish sister airline to British Airways, has been IAG’s big success story of the past decade.

Whilst International Airlines Group was officially formed as a merger of equals between BA and Iberia, the latter was always the poorer sister. British Airways drove the bulk of the group’s profits with vastly superior operating margins.

In 2013, Luis Gallego (now group CEO) was made CEO of Iberia and a turnaround plan was put into action targetting both on-time performance and profitability.

Iberia launches impressive 2030 Flight Plan with new lounges, routes and aircraft

In just seven years, from 2012 to 2019, operating margin had grown from -7.3% to 8.8% and operating income transformed from a €351m loss to €497m profit.

Iberia’s success continued after covid. Whilst 2020 and 2021 were rough years for everyone, Iberia recovered faster than its peers. In the past few years passenger numbers have jumped (beating pre-covid records) whilst operating margins have climbed into the low teens, rivalling BA’s.

On-time performance has been exceptional with Iberia recording figures between 85% and 90% – BA languishes in the low 60s and 70s. It is one of the most impressive turnarounds in modern aviation.

Having recovered its passenger numbers, boosted profitability to record levels and become the most punctual airline in Europe, the airline is now turning its eye towards the future.

Last week, it published its 2030 Flight Plan “to continue developing our full potential”. It outlined how it will invest €6 billion over the next five years whilst maintaining operating margins of 13.5% – 15%.

That’s great if you’re an IAG shareholder (and I am, having bought in during the lows of covid.) But what’s more interesting is how it is investing in its customer experience with new aircraft, new lounges, cabin refurbishments and more. Here is what Iberia has planned.

Iberia launches impressive 2030 Flight Plan with new lounges, routes and aircraft

Growing the long haul fleet to 70 aircraft

IAG has long wanted to turn Madrid into a European hub to rival Heathrow, Amsterdam, Paris and others. It was one of the reasons IAG wanted to buy Air Europa. At the time, IAG said that acquiring Air Europa, complete with its long haul fleet of 29 aircraft, would give Madrid a similar long haul capacity to KLM in Amsterdam.

Ultimately, IAG’s takeover plans got scrapped in the face of competition concerns. Instead, Iberia now plans to achieve the same result by growing its long haul fleet organically with a target of 70 aircraft, up from the 45 it currently has. The additional 25 aircraft is almost exactly the same size as Air Europa’s long haul fleet.

The only catch is that this planned growth is dependent on Iberia maintaining its target margins of 13.5% – 15%.

It has already agreed to order six more A350-900s from Airbus. IAG has 21 A330-900neos on order of which some will almost certainly go to the airline. Iberia also continues to take delivery of single aisle A321XLRs which are configured as long haul aircraft.

Iberia launches impressive 2030 Flight Plan with new lounges, routes and aircraft

Six new transatlantic routes

Iberia will need places to fly all those aircraft and it has already set its eyes on six new long haul routes.

Previously announced are new routes to Orlando in Florida and Fortaleza and Recife in Brazil. These are to be joined by flights to Toronto, Philadelphia and Monterrey.

A cabin refurbishment program

The airline has said it will “achieve 100% renovation of our long-haul cabins” as well as refit the single aisle fleet with extra large overhead bins. (Don’t ask why BA refuses to refit its short haul fleet with the new larger bins, unlike most other European carriers ….)

Iberia introduced next generation long haul business suites on its A350 deliveries last year (you can read my Iberia A350 business class review here) and I expect we will see those installed across the existing A350 and A330 fleet for 100% commonality.

Iberia launches impressive 2030 Flight Plan with new lounges, routes and aircraft

A new premium lounge in Madrid

Also teased was a brand new Premium lounge at Iberia’s home in Madrid Terminal 4. At the moment Iberia operates just two lounges at the airport – the Velazquez non-Schengen lounge (reviewed here) as well as the smaller Dali Schengen lounge.

It’s not clear where the lounge will be located, or whether it will cater for Schengen or non-Schengen passengers. I suspect the latter, given the airline’s long haul growth plans.

It could be a oneworld Emerald lounge for top-tier status members, which would sit above the existing lounge and offer a brand new and luxurious Iberia experience.

All in all, the next five years are looking very positive for the airline.

Comments (57)

  • u07ch says:

    Last month didn’t BA claim 86% on time performance

    • Rhys says:

      For one month.

      • JDB says:

        The 86% LHR on time departures was in the first quarter, not just one month.

        • kevin86 says:

          I’ll try and get to work late 14% of the time next month and I’ll see how my boss likes that!

    • ADS says:

      LHR ceo was recently touting the airport as having the best on time performance of any major hub!

      • RC says:

        Not hard when winter was mild, there has been little by way of fog or thunderstorms, and just BA being bad rather than appalling helps.
        For BA, 85pct in the least testing schedule period is hardly a banner result. At 85pct almost any other airline would hang its head in shame. Self congratulating at 85pct just shows how far behind BA seems.
        Iberia shows it can be done better though.

  • Gordon says:

    Just hope that redemptions are still competitive, after all this investment!

  • Concerto says:

    But… what about the customer service? That’s on a whole different level…

  • Phillip says:

    I have certainly been very impressed with Iberia’s on board service over the past few years. Long may it last!

  • Eoc says:

    Hmmm , customer service way worse than BA. Vueling departure on time an occasional luxury. Got a way to go..

    • JDB says:

      Iberia’s service in the air is generally far superior to BA and much more consistent, plus they know how to serve late departures. The food and wine is also on a totally different level. However, on the ground Iberia’s call centre, customer relations and dealing with EC261 is terrible, worse than BA.

      The current T4S lounge is fine, but not exactly marvellous.

      • John33 says:

        British Airways staff are more smiley but that doesn’t mean the customer service is better. Iberia offers a much much better experience compared to British Airways and Madrid Barajas is vastly better than Heathrow, especially for transfers.

        But one area where British Airways is genuinely much better and Iberia is genuinely terrible is the complaints department and the customer service contact centres. God help you if you have a problem because Iberia certainly won’t.

        • JDB says:

          Iberia does appear to recruit far better than BA for its cabin crew. I don’t know whether BA recruits badly because it doesn’t have good recruitment skills, doesn’t pay enough, doesn’t have good training or whatever but Iberia cabin crew are of a totally different calibre to BA’s.

          I think some of it may be a British problem whereby many perceive that it’s demeaning to serve other people whereas say being a waiter in France, Spain or Italy is correctly seen as a respectable long term job to be carried out with professionalism.

          The other problem with BA long haul is that service is so inconsistent – just too many really grumpy, casual crews. They don’t have proper service protocols – they make it up as they go along and if you aren’t very good at your job, that’s a fiasco for the passenger.

          Now that long haul and short haul crews are as one, it’s a great mystery (to us at least) why CE crews seem to be systematically so much better than long haul crews. And the CE food significantly better also.

          • Nick says:

            BA has great recruitment skills but very openly has had to water down standards. We could write a whole essay about it, but essentially there just isn’t the calibre of people in the UK any more – the education system doesn’t produce enough, the market doesn’t allow them to pay enough to attract brighter ones, and Brexit killed off the only viable alternative.

            As one example (of many) to show how bad it is, before 2010 it was a requirement to speak at least two languages. By 2018 they were recruiting people who didn’t even know English well enough (i.e. you could join without GCSE English, which you studied for on the job).

            Spain has a very different labour market. Salaries are lower (and people are more accepting of decent pay but that won’t increase over time), and the education system still produces enough people with good grades looking for a career. At BA it’s a chance to see the world for a few years before moving on.

      • kevin86 says:

        BA have higher profit margins than Iberia though

  • Jim Utd says:

    I had two flights with them a couple of weeks ago, I was impressed with the Velasquez lounge at Madrid. Service was mixed, first flight there was only one row of Business on a 3 hr flight. Meal was issued and then the cabin crew hid with the curtain closed for the rest of the flight. Second flight from MAD to LHR, there were 6 rows of Business and service was exceptional. Food was excellent in all cases. Thing that worries me with them is the inconsistency of service, especially if I were to travel long haul

    • Gordon says:

      Agree re Velasquez lounge, had flights MAD-BOG-MAD in January, and the onboard service and F&B were satisfactory.

  • Jordan says:

    It would be good if they added some Asia routes.

    • MKCol says:

      Surely that’s what BA (and Finnair if outside IAG) are for.

    • JDB says:

      Iberia obviously focuses on its strengths and Madrid isn’t really that well geographically located to support much of an Asian route network that, as others have mentioned, is also already well served by other OW carriers.

    • G says:

      Spain is just a bit too far to make direct Asia routes competitive and profitable. MAD-NRT is there due to overwhelming demand to Tokyo generally, but, other routes are unlikely. IB are more likely to up capacity to Doha, LHR or HEL and allow for more rotations than a direct.

      The only major direct Asia route IB might offer could be MAD-SIN or a seasonal route to Thailand.

  • Willmo says:

    For me, Iberia is easily the most improved airline of the last 10-15 years.

    It’s easy to forget – but many IB A330s didn’t have IFE in economy well into the 2010s.

    Service has improved as well – my last dozen flights have had great service. Also very good onboard recognition of OW Emerald.

    It’s taken a while – but the perception of the airline has really changed here in Spain.
    Iberia used to be regarded as being no better than Vueling – now it’s actually regarded by many as a ‘premium’ airline.

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