Beware of your Hotels.com OneKeyCash expiring

It’s roughly a year since Hotels.com started to migrate Hotels.com Rewards accounts to the much-derided OneKeyCash.

What you might not know is that your OneKeyCash may actually have expired ….

OneKeyCash expires after 18 months of no activity.

However – surprise! – the OneKeyCash lump sum you received when your old Hotels.com Rewards credit was converted only has a 12 month expiry date.

A reader got in touch with Hotels.com this week after realising that his cash had expired. He said that he had not received any email notifications of upcoming expiry. This is what he was told:

OneKeyCash usually expires within 18 months when no eligible booking is made, but converted OneKeyCash only expires 12 months from the conversion date because it still follows the expiration date of your [Hotels.com Rewards] rewards nights.

Unfortunately we are unable to reinstate it because we are only following our policy.

Please accept our apologies for any inconvenience this has caused [….] we’re here for you and want to ensure you have a good travel experience.

Ensuring you have a ‘good travel experience’ seems to include, in this case, refusing to reinstate over £100 of credit ….

PS. If you are not a regular Head for Points visitor, why not sign up for our FREE weekly or daily newsletters? They are full of the latest Avios, airline, hotel and credit card points news and will help you travel better. To join our 70,000 free subscribers, click the button below or visit this page of the site to find out more. Thank you.

Hotel offers update – July 2025:

Want to earn more hotel points?  Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.

SPECIAL OFFER: Until 15th July 2025, the sign-up bonus on the Marriott Bonvoy American Express Card is TRIPLED to 60,000 Marriott Bonvoy points. This would convert into 25,000 Avios or into 40 other airline schemes. It would also get you at least £300 of Marriott hotel stays based on our 0.5p per point low-end valuation. Other T&C apply and remain unchanged. Click here for our full card review and click here to apply.

SPECIAL OFFER: Until 14th August 2025, the sign-up bonus on the Hilton Honors Plus debit card is TRIPLED to 30,000 Hilton Honors points. You will also receive Gold Elite status in Hilton Honors for as long as you hold the card. Click here for our full card review and click here to apply.

Want to buy hotel points?

• Hilton Honors is offering a 100% bonus when you buy points by 24th July 2025. Click here to buy.

• IHG One Rewards is offering a 100% bonus when you buy points by 17th July 2025. Click here to buy.

• Marriott Bonvoy is offering a 30% to 50% bonus (varies by individual) when you buy points by 16th July 2025. Click here to buy.

• World of Hyatt is offering a 20% bonus when you buy points by 21st July 2025. Click here to buy.