Beware of your Hotels.com OneKeyCash expiring
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It’s roughly a year since Hotels.com started to migrate Hotels.com Rewards accounts to the much-derided OneKeyCash.
What you might not know is that your OneKeyCash may actually have expired ….
OneKeyCash expires after 18 months of no activity.
However – surprise! – the OneKeyCash lump sum you received when your old Hotels.com Rewards credit was converted only has a 12 month expiry date.
A reader got in touch with Hotels.com this week after realising that his cash had expired. He said that he had not received any email notifications of upcoming expiry. This is what he was told:
OneKeyCash usually expires within 18 months when no eligible booking is made, but converted OneKeyCash only expires 12 months from the conversion date because it still follows the expiration date of your [Hotels.com Rewards] rewards nights.
Unfortunately we are unable to reinstate it because we are only following our policy.
Please accept our apologies for any inconvenience this has caused [….] we’re here for you and want to ensure you have a good travel experience.
Ensuring you have a ‘good travel experience’ seems to include, in this case, refusing to reinstate over £100 of credit ….
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Hotel offers update – August 2025:
Want to earn more hotel points? Click here to see our complete list of promotions from the major hotel chains or use the ‘Hotel Offers’ link in the menu bar at the top of the page.
Want to buy hotel points?
- Hilton Honors – Hilton is offering a 100% bonus when you buy 5,000+ points by 25th September – click here to buy
- IHG One Rewards – IHG is offering a 100% bonus when you buy 5,000+ points by 28th August – click here to buy
- World of Hyatt – Hyatt is offering a 20% discount (equivalent to a 25% bonus) when you buy points by 6th October, some people have had their annual purchase limit doubled to 110,000 points – click here to buy
