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Bits: huge Eurostar ‘50% off’ premium sale, beware your OneKeyCash expiring

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News in brief:

Eurostar launches a huge ‘50% off’ sale for premium seats

Eurostar has launched a new promotion, and it is well worth a look.

If two to nine people travel together (so no joy for solo travellers) you can get half-price tickets to Paris, Brussels and Lille over the summer.

What’s interesting is the deals covers Eurostar Plus and Eurostar Premier – it is very rare to see Eurostar Premier (which includes lounge access and fast track security) discounted. Both Plus and Premier include a meal.

This is how it works:

  • You can book at eurostar.com, with the call centre or in person at St Pancras
  • You must use code SUMMER25SAVINGS
  • You can only travel to Paris, Brussels or Lille
  • Between two and nine passengers must travel together
  • You can book in Eurostar Plus or Eurostar Premier
  • You must book by 11pm on 7th July
  • You must travel between 22nd July and 4th September
  • You cannot travel on 26th or 27th July or 22nd, 25th or 30th August
  • The code will expire after 10,000 bookings have been made

I assume that Eurostar Premier tickets booked under this offer retain the usual generous cancellation terms of any other Eurostar Premier ticket.

Don’t forget to sign up to Club Eurostar when booking. Our full review of Club Eurostar is here. Remember that you can top up your points after your trip with a transfer from American Express Membership Rewards at 15:1.

Eurostar 50% off sale

Beware of Hotels.com OneKeyCash expiry

It’s roughly a year since Hotels.com started to migrate Hotels.com Rewards accounts to the much-derided OneKeyCash.

What you might not know is that your OneKeyCash may actually have expired ….

OneKeyCash expires after 18 months of no activity.

However – surprise! – the OneKeyCash lump sum you received when your old Hotels.com Rewards credit was converted only has a 12 month expiry date.

A reader got in touch with Hotels.com this week after realising that his cash had expired. He said that he had not received any email notifications of upcoming expiry. This is what he was told:

OneKeyCash usually expires within 18 months when no eligible booking is made, but converted OneKeyCash only expires 12 months from the conversion date because it still follows the expiration date of your [Hotels.com Rewards] rewards nights.

Unfortunately we are unable to reinstate it because we are only following our policy.

Please accept our apologies for any inconvenience this has caused [….] we’re here for you and want to ensure you have a good travel experience.

Ensuring you have a ‘good travel experience’ seems to include, in this case, refusing to reinstate over £100 of credit ….

Comments (42)

  • Ed says:

    Oh so not just my account – we just booked a Saturday night in arthotel Shoreditch as we noticed it was about to expire (we live in South London lol)

  • Dubious says:

    Most loyalty programmes try to find ways to keep people regularly enticed and in your consciousness.

    Whereas,
    Expedia seems to have developed a program that, just when your negative feelings for them had faded, they give you a new way to stir up your ire, and bring back those old bad memories.

  • aseftel says:

    Any way to apply the Eurostar discount when modifying an existing booking? Not expecting a refund, but would be a neatly free upgrade to the next class for my itinerary. The maths doesn’t work out so well for a full cancel & rebook net of the fees.

  • southlondonphil says:

    I got an email in February that my OnkeKey cash was about to expire in April, did a mattress run in March and it still seems to be alive.
    My account shows a conversion date in August 24, which is odd as why then would it expire less than 9 months later in April 25? There is some text that suggests the original conversion was done in USD and this may have been the date that it was converted to GBP but it’s all as clear as mud.
    Regardless, I intend to burn down the balance before the August date shown in my account to be safe.

  • UKBow says:

    I still actively use hotels.com for my work trips and therefore my account continues to add the Onekey cash to my account after hotel stays. I had £597 converted to Onekey on the 14th Aug so are you saying I have to now use this element before that date?

    • Rob says:

      No, you are fine if you have had activity in the last 12 months.

      • James says:

        Are you sure? If you are saying it has a 12 month expiry, that would suggest he would need to use by 14 Aug 2025 else whatever was converted at time of OKC would expire. Please can this be clarified.

        • Rob says:

          The way I understand it is that if your point converted on 14th August 2024 then you need activity by 14th August 2025. What isn’t fully clear is, if you have activity today, you’d get another 12 months protection of the converted balance or the usual 18 months. I suspect the latter because Hotels.com isn’t capable of treating different bits of credit differently.

  • JezzaG says:

    Tried a chat to Expedia and asked about 12 months expiry of HCOM migrated cash. They said everything expires 18 months from last transaction.

    ====Chat Transcript====
    Migrated From: Hotels.com, hotels, Expedia
    Total Available Balance: £xxx
    Standard: £xxx (expires June 3, 2026, at 7:07 PM)
    Promotional Funds: £0.00 (no promotional expiry)
    Last Activity: December 3, 2024, at 7:07 PM

    ====Chat Transcript====
    OneKeyCash earned on bookings will not expire as long as you have made an eligible booking or make a redemption at least once every 18 months. Migration will not be considered as promotional Expedia OKC rewards.

    ====Chat Transcript====
    To summarize: You contacted Premium Traveler Care inquiring about the expiration of your OneKey cash balance, including funds transferred from Hotels.com and Expedia. I reviewed your account and confirmed your total available balance of £xxx expires on June 3, 2026. This includes all converted rewards from Hotels.com. I clarified that this balance is not promotional and will extend by 18 months with any eligible booking or redemption. You expressed concern about conflicting information, so I double-checked details to provide accurate expiration dates. I’m happy to assist further if you have any additional questions about your OneKey account or travel plans.

    Their summary seems clear … unless anyone can see wiggle room!?!

    • mzb says:

      I think it’s pretty clear as well:
      1. Migrated nights/stamps are not treated as promotional
      2. Any activity after the conversion and before 12 months, will extend their validity by 18 months. Same as with Hotels.com Rewards, a £3 hostel room in Cambodia will do the job.

      What is impressive is that you actually found a way to open a chat window. They have gone to great lengths to hide this chat option, haven’t they?

      • Jezza says:

        Yes – I find communication with most big providers complete torture now. If it’s not hiding the contact option, it’s a futile chatbot, followed by an equally futile agent who is working on multiple cases at once and is as empowered as a chatbot (Hello AirBNB!).

        For Expedia, it is Support, select a past booking, View more options in the right hand pane (or is that pain).

  • cakesandale says:

    I lost £250 of hotels.com vouchers on the old scheme due to them switching between MDY and DMY formats in their emails. Their “customer service” was in no way interested in helping at all. Even without the onekey devaluation I’m avoiding them like the plague

  • Points Hound says:

    I can’t find anywhere when logged into either Expedia or Hotels.com that shows me when my OneKeyCash balance expires. I can see the breakdown of dates and transactions I earned it on but nothing on it’s expiry. Annoying unless I’m missing it somewhere.

    The old hotels.com website used to tell you the expiry of stamps unless I’m mistaken.

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