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Review: the renovated London Marriott Grosvenor Square hotel, Mayfair

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This is our review of the London Marriott Grosvenor Square hotel in Mayfair.

Some of you may remember the Marriott Grosvenor Square as the host of our winter party in January 2020, our last pre-pandemic event.

Since then the hotel has renovated its 237 guest rooms as well as its lobby and M Club lounge. It invited us to stay the night for a full review.

Review: London Marriott Grosvenor Square hotel

Note that this hotel is not to be confused with the JW Marriott Grosvenor House (reviewed here) which is just around the corner. Amongst many other options, there is also the London Marriott at County Hall on the South Bank, which we reviewed here.

The hotel website is here.

Where is London Marriott Grosvenor Square?

Mayfair remains a prestigious neighbourhood thanks to its many historic buildings and squares, close proximity to Bond Street (for luxury shopping) and high-end dining.

Sandwiched between Soho and Hyde Park, it has always been important thanks to its proximity to Buckingham Palace.

These days, it’s famous for being home to many embassies and consulates. You’ll see plenty of big flags outside grand porticoed houses, although the American Embassy – once across Grosvenor Square from the hotel, in an iconic 1960s building by famous architect Eero Saarinen, has since moved to Nine Elms (the building will soon open as an all-suite Rosewood hotel).

Review: London Marriott Grosvenor Square hotel

If you’re looking for the quintessential London experience then the location of the Marriott Grosvenor Square will tick many of your boxes.

Although on the Western side of Zone 1, you are within walking distance of Buckingham Palace, the Royal Mall and St James Park; shopping in Bond Street, Regent Street and Oxford Street; and the restaurants, bars and theatres in Soho.

For anything further afield you can jump onto the Central, Jubilee or Elizabeth lines at Bond Street station (with direct trains to Heathrow) or the Bakerloo and Victoria lines at Oxford Circus.

The bottom line is that the Marriott Grosvenor Square’s location is prestigious. Literally opposite the front door is the first ‘all apartment’ Four Seasons development in the world, where you can buy into the Four Seasons lifestyle 24/7.

If you’re looking for an edgier neighbourhood with a bit more grit, then you’ll want to look elsewhere, in and around Shoreditch and East London. You can see our complete list of Central London hotel reviews, listed by neighbourhood, here.

Inside the Marriott Grosvenor Square hotel

The uniform mock-Georgian brick exterior (built in the 60s) disguises what is, internally, a slightly higgledy-piggledy interior layout of corridors and levels.

Walk through the smart entrance and past the top-hatted doorman and you’ll be greeted by a modest lobby.

In the centre is a big floral display whilst the area by the window has been turned into a small lobby lounge and forms part of the recent renovations.

Review: London Marriott Grosvenor Square hotel

There are three check-in desks in the lobby – nobody was checking in when we arrived at 3pm, so it was straight to the front to get my room key.

In keeping with the rest of the Square, the hotel has just six storeys with guest rooms starting on the first floor.

Junior Suite at Marriott Grosvenor Square

I had been given a junior suite on the first floor. The shape of the hotel is a hollow square with guest rooms on both the exterior and interior sides. A courtyard in the centre allows light in and means first floor rooms have a small patio.

The room itself is an unusual shape. There’s a huge amount of storage on the right, with a row of wardrobes kitted out with fluffy robes, slippers and a safe as well as a stocked mini fridge:

Review: London Marriott Grosvenor Square hotel

On the left you have a marble bathroom (in real marble – not something you would necessarily expect at a Marriott but very welcome). In this case, it featured a deep Japanese-style bath and large separate shower:

Review: London Marriott Grosvenor Square hotel

Toiletries are Noir by The White Company, which seems like a relevant partnership, with a pleasant scent. They are wall-mounted in the shower with smart custom bottles.

One of the unique features of the room is that you can open up the bathroom to the bedroom with a sliding door:

Review: London Marriott Grosvenor Square hotel

The bedroom itself features a large king bed against a tall padded headboard:

Review: London Marriott Grosvenor Square hotel

Giant bedside tables on each side mean there’s plenty of space for your devices and anything else you’d like to keep by your side:

Review: London Marriott Grosvenor Square hotel

A USB-A port is integrated into the reading light, otherwise there is a UK mains plug.

Forgotten your adaptor? The row of sockets along the desk features EU and US plugs for added convenience.

Review: London Marriott Grosvenor Square hotel

To the left of the desk is a mini bar with Vertuo-style Nespresso coffee machine and kettle. The fridge, as mentioned above, is in the wardrobe as there’s no space for it here.

Other features of the room are the large TV as well as two chairs and a coffee table:

Review: London Marriott Grosvenor Square hotel

Plus the outdoor terrace:

Review: London Marriott Grosvenor Square hotel

Gym and M Club

Although it was built in 1960, an indoor pool was clearly not high on the list of priorities which is a shame.

In the basement, you’ll find both a gym and M Club executive lounge, which has recently been refurbished. The gym looked good:

Review: London Marriott Grosvenor Square hotel

The M Club was smart as well, although being in the basement suffered from a lack of natural light. The M Club is where you’ll find the complimentary breakfast buffet if you are staying in an Executive Room or have Marriott Bonvoy Platinum or higher status.

Review: London Marriott Grosvenor Square hotel

All other guests can pay for an a la carte breakfast from Gordon Ramsay Grill or order room service from the same. This to be fair, is not unreasonably priced – a full English is £19, not bad for Mayfair.

Review: London Marriott Grosvenor Square hotel

The breakfast buffet was small but covered all the major buffet food groups, with a full selection of English breakfast items (American-style bacon, sausage, hash brown, mushrooms, baked beans and scrambled / cooked to order eggs).

Review: London Marriott Grosvenor Square hotel

There was a selection of cereals and pastries:

Review: London Marriott Grosvenor Square hotel

Plus a small platter of cold cuts, including smoked salmon.

Review: London Marriott Grosvenor Square hotel

Lucky Cat by Gordon Ramsay

As mentioned above, the two restaurants on the upper ground floor of the hotel are both run by Gordon Ramsay.

This includes Gordon Ramsay Bar & Grill for casual dining as well as the sultry Lucky Cat Mayfair, Ramsay’s Asian fusion restaurant. (There’s a new Lucky Cat in the city atop 22 Bishopsgate with grand views.)

Review: London Marriott Grosvenor Square hotel

Although it overlooks the Square, Lucky Cat features a moody dining room in black wood and dim lighting. At the far end you’ll find the sushi chef’s table.

Review: London Marriott Grosvenor Square hotel

The menu is a fusion of Chinese and Japanese, ranging from sushi and sashimi to bao buns, tempura and fried rice. Here is some sashimi and the yellowtail tartare:

Review: London Marriott Grosvenor Square hotel

…. and the bonito-fried duck leg bao, which comes as a large portion of six:

Review: London Marriott Grosvenor Square hotel

The crispy pork and papaya could have done with something more to cut through the fattiness of the pork belly, but was deliciously crispy. I washed it all down with a small bottle of delicious sake!

It’s not cheap, of course – the combination of Gordon Ramsay and Mayfair makes sure of that – although I never saw the final bill.

Conclusion

Mayfair is London’s most upmarket neighbourhood but that doesn’t mean you have to re-mortage your house to stay there – although you will if you want to stay at the new Rosewood The Chancery a few seconds away, where the lowest category room starts at £1,200.

The London Marriott Grosvenor Square offers a comparatively affordable option in a prime location. In return, you have to accept more limited facilities with just a gym and an M Club available. With so much to do in London, relaxing by a pool is probably not on the top of your list anyway.

Two Gordon Ramsay restaurants round out the hotel offering and attract many external diners, with good service and food in Lucky Cat.

Room rates start at around £300 or 70,000 Marriott Bonvoy points per night. You can find out more, and book, on the Marriott website here.

Comments (41)

  • BlairWaldorfSalad says:

    IIRC this is where the Friends stayed when Ross married Emily. Interesting that this Marriott doesn’t use the regular This Works toiletries. I have never rated them highly. Solely serving streaky bacon seems a step too far in serving US visitors’ needs, though I suppose they are this hotel’s cash cow.

    • Lumma says:

      Streaky bacon (cooked sensibly, not burnt American style) is much better than back bacon

      • Cats are best says:

        Oh no it isn’t!

      • Ken says:

        Mad take this.

        Like saying deep pan ‘pizza’ is better.

        Always assumed Americans go for it (streaky) because it’s cheap.

        • Lumma says:

          It’s not cheaper at all these days. Higher fat content makes it easier to overdo and ruin but cooked correctly it’s so superior to back bacon

      • DarrenS says:

        Streaky bacon and hash browns have nothing to do with an English breakfast. It should be back bacon and bubble in London.

    • johnny_c-l says:

      The pub Friends filmed in next door too, as seen in the background of the first photo, The Barley Mow.

    • Barrel for Scraping says:

      Agreed, how can it be a ‘full English’ when there’s only American style bacon? Surely offering both isn’t too difficult. Proper bacon is what I like most on an English buffet and why I tend to skip the bacon when I’m overseas. Can we have a more detailed description of the lounge? What was the food and drink like in the evenings and what were the hours?

      • JDB says:

        The images of the lounge seem to offer sufficient evidence for text to be unnecessary.

        While there seems to be some discussion re bacon quality, clearly the sweaty reformed ham and turkey and industrial salami extrusion seems to pass without comment as somehow ‘normal’.

        • BlairWaldorfSalad says:

          Good spot! Even the cheese looks poor. The pastrami looks ok though. I see they have ruined the prosciutto by allowing it to infuse in the chorizo. Salami type meats should always be kept separate.

  • Nick says:

    A ‘Junior Suite’ without, it appears, even a small comfortable armchair? No thanks! Sometimes it’s nice to chill out and watch some TV in your room, especially when most hotels have now upgraded to large screens. Two, very basic chairs, seem pointless to me, and uncomfortable.

  • May Lim says:

    Which is higher grade? Which is better hotel? JW Marriott vs Marriott

    • Cats are best says:

      JWM is higher up the chain.

      • JDB says:

        What’s the actual difference supposed to be? Or is JWM just the equivalent of Woolworths ‘Plus’?

        • BlairWaldorfSalad says:

          JWM is “Enriching experiences thoughtfully crafted by associates who truly love what they do” whereas M “Provides sophisticated spaces and experiences that keep the mind balanced, sharp and inspired.” For me the difference is tangible, especially in the US, though those horrible marketing speak mantras do nothing to indicate it.

          • JDB says:

            Brilliant. They need to add that as a separate language in Google Translate.

        • cats_are_best says:

          Having stayed both at this one and the nearby JWM, the difference is the JW.

  • Tariq says:

    Are the more basic rooms consistent with this or were the features of the room specific to the suites?

  • tony says:

    Whilst I dislike the generic Marriott interior (as indeed was displayed perfectly in the aforementioned episode of Friends) this white-walled/panelled stuff seems very harsh and quite dated too. Reminiscent of the ME Hotel at Aldwych which as been open for more than a decade now.

    • Nick says:

      Totally agree Tony! Given the choice of this type of shiny new, characterless, hotel bedroom environment, and, what others would probably call ‘outdated’, natural wood and solid comfortable furniture, let’s say which you still get in the likes of the IC Park Lane, I’d definitely go for the latter.

  • Pb says:

    I don’t like the this is the price and by the way we will just add five per cent on, service you know .

    • The real Swiss Tony says:

      Agree this sucks. Even more so when they are adding 5% on the entire bill, including F&B charges where you’ve already paid 12%-15% for “service”.

      • JDB says:

        This is something that has crept in also in France, Paris particularly, sometimes directed at foreigners only per recent French newspaper tests. The staff draw the distinction between the 12.5% service charge automatically included in bills and the ‘pourboire’ they hope to receive on top.

    • Bagoly says:

      Is that this hotel specifically, or all Marriotts in London, or other?

      • The real Swiss Tony says:

        It seems endemic at “top end” hotels (or at least hotels that believe they are “top end”). I know the Andaz and the ME both stick you for this.

    • MKB says:

      In the UK at least, “service” charges on accommodation, that are not included in the advertised rate, are always discretionary, and I always ask for them to be removed. The only hotel where this proved tricky was the Andaz by Liverpool Street, London, a few years ago, where they went ahead and charged the extra 5% anyway. It was refunded after I complained.

      • Lumma says:

        I’m not sure what to think about these charges if I’m honest. I don’t think it’s a misleading scam like Vegas “resort fees”. Discretionary service charges in the UK offer tax benefits when paying them to staff in increased wages (being discretionary, they’re not subject to VAT and when paid to staff, they’re not subject to National Insurance or used in student loan repayments)

        I’ve read before that a 12.5% service charge would need to become around 18% extra for the same results if they just added the price to menu items.

        I’m not sure than 5% on room bills would make that much of a difference to staff wages in a five star hotel however.

        • The real Swiss Tony says:

          It’s misleading as it’s typically not disclosed until well into the booking process, and potentially pushes hotels out of corporate budgets, causing I imagine headaches down the line as employers or clients refuse to pay.

          I hadn’t seen that analysis of the lower pricing point, but I think there’s such a degree of cynicism around where these fees actually end up that few would buy into that argument. It’s just about boosting the gross profit of the operation (as frequently seen by the fact many a restaurant staff member will still suggest you add a tip on top of the service charge)

  • jj says:

    It’s a mediocre. overpriced hotel in a great location. If you want a mainstream chain hotel in Mayfair, the Hilton and the Intercontinental are usually cheaper and better maintained, and both have more consistent service.

    Last time I was there, a European colleague unkindly pointed at the chipped paint, worn furniture and coffee-stained carpet in the public areas, and reminded me that the difference between the UK and other counties in Europe is that we don’t even notice when standards are slipping. Looking at those photos, I’m glad I skipped breakfast, too.

    • BlairWaldorfSalad says:

      I was upgraded as a Titanium at the Marriott Paris Opera Ambassador last month. To a room with chipped paintwork galore. The location is presumably a licence to print money.

      • Rob says:

        I liked it there, esp the lounge, as per our recent review (which was a trip we paid for, not a comped stay).

        • BlairWaldorfSalad says:

          Lounge was good, although no hot water machine for tea, just the hot water setting on the coffee maker.

    • Lady London says:

      Do I recall correctly @jj that after a problem with this hotel, members of your staff are no longer allowed by your firm to book it?

    • Rhys says:

      To be fair, they have just renovated the lobby!

    • Stuart says:

      All London hotels are overpriced, just like everything else there. That’s what “London” is. Sorry to those that see it as the centre of the HfPverse.

  • Lady London says:

    PS Higgins coffee almost opposite, got a bit too trendy but still excellent coffee including if you want them to grind some or just buy the beans and grind yourself.

    They supply lots of names they don’t disclose but that includes places like several London Embassies whose countries you’d expect to serve good coffee.

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