Maximise your Avios, air miles and hotel points

American and Delta introduce ‘One Stop Security’ on some Heathrow flights

Links on Head for Points may support the site by paying a commission.  See here for all partner links.

Anyone who has ever taken a connecting international flight to or from the US will know that the experience is woeful.

Unlike the UK, the US insists that all passengers – no matter whether you are staying in the US or not – get off the plane, clear immigration, re-check your bags and go through security again.

It’s a painful experience and one you’re unlikely to try again once you’ve had the misfortune of experiencing it.

AA and Delta introduce 'One Stop Security' on some Heathrow flights

Fortunately, they are starting to do something about it.

Under the ‘One Stop Security’ program, the US Transportation Security Administration (TSA) and Customs and Border Protection (CBP) are introducing seamless connections for some travellers.

For now, the new streamlined service is only available on flights from Heathrow to Dallas Fort Worth (on American Airlines) and Atlanta (on Delta Air Lines flights).

Instead of going through the palaver I described above, any connecting passengers will now clear US customs at the gate and be able to head straight to their connecting flight. You won’t need to recheck your baggage or clear security again.

According to American, this will cut connection times in half.

Rollout of One Stop Security is likely to be a long process. With just two routes offered for now, it will clearly be of limited benefit to most travellers – but if you’re lucky enough to be on one of those flights, your life just got easier.

Comments (75)

  • Paul says:

    The fundamental reason is that they do not recognise the concept of transit. If you do the round trip Southampton to New York on the Queen Mary you are forced to disembark in New York and go through the whole arrival shenanigans before getting back on again.

    @AlexG agreed never encountered rude staff in the USA but there is a lot of shouting at times especially at LAX while they heard people into queues and I would not like to have any issues with papers etc. That said I am not going back anytime soon. News today that Vance’s people demanded and Thames valley police provided social media posts of local people around where he is holidaying! Pretty shocking

    • Alex G says:

      I love America. My dad was American. I have family there. I could have claimed Citizenship. But I will not be returning while either Trump or Vance is in the White House. Given my age, I may never return. God Bless America, because right now they need all the help that they can get.

      I was horrified to learn that TV Police were searching people’s houses near where Vance is staying. They wouldn’t have got into mine without a warrant.

      • Andy in Cheshire says:

        Lots of residents in Dean were refusing to provide the information to the police. I would have done.

      • John says:

        In most cases US citizenship by descent is automatic and not something to be claimed – this may be important as if the US ever finds out someone is a citizen by descent (even if the person doesn’t realise it themselves), then they may be chased for taxes since the US taxes based on citizenship.

  • Matthias Mahr says:

    US airports are very much built for fast transit, with the majority of travellers going from A to B via some hub like ATL or CLT or wherever.

    But this is all domestic transit, and what they don’t recognise / aren’t built for is international transit as you would know it from LHR or FRA.

    So all domestic travellers arrive airside, which means you can transit to your next domestic flight without security screening – although your departure gate may be miles away.

    But that means all the airside areas are in effect “in the US” because you could just exit through a door, as mentioned.

    For international to domestic transit you will have to clear immigration anyway so I’m not sure this scheme will fundamentally speed things up as security at the US airports I’ve been to was quite efficient. Although perhaps it will a bit.

    What will remain much worse than at European or Asian airports (and still to be avoided at all costs in my opinion) is international to international transit. Because at say MAD you just go through another qucik security check and board your next plane. At MIA however, if you wanted to do say LHR-MIA-MEX, you will still have to “enter the US” first before connecting on, be it at the gate or main immigration.

  • Mark says:

    On trips to Latam via the USA, going through airports have always been a faff. Its not just the fact you have to get an ESTA, go though immigration and customs, you also loose a lot of time! I have had to queue for hours at LAX, JFK, MIA and others.

    This is why I decided to ditch US airlines in favour of other airlines so I could get to LATAM without having to go into the USA airport system. Normally a flight via Madrid, Schiphol or Paris will get me to most destinations.

    Mexico is another change over place to avoid as they operate the same system as USA, but getting through Mexico city was fairly quick and the border officials were polite.

  • David Cohen says:

    Contrary experience, as a Brit with Global Entry, the US is a joy to connect through.

    Take a selfie using the app whilst taxiing to the gate, and when you get to CBP, show them the screenshot, and it’s usually a “Anything to declare?” or just “Have a nice day”.

    Contrast that with entering Schengen, especially in the Nordics with a million and one questions and I’ll take the US any time.

    If they now can simplify it even further, so I just show the CBP Officer the Global Entry app on te jetbridge and I’m immediately directed airside to the next gate, that’s probably 30 seconds and would be potentially the most seamless connections experience possible. I would positively *choose* to connect through the USA if that’s the case.

    • John says:

      It would be more seamless to not need to do anything, like UK to non-Schegen connections at many Schengen airports

    • Mark says:

      What’s this app? Do you mean Mobile Passport? I use Global Entry but didn’t realise there was an associated app.

      • David Cohen says:

        There’s a Global Entry specific app. It completely negates the need to use the kiosks. Simply take a selfie, and walk straight to the CBP agent bypassing the kiosk. You have 60 minutes from taking the selfie, to see an agent so perhaps wait until a jetbridge has been attached! The agent will have an iPad with your picture on it, and usually greet you with your first name (to see if you respond) and then will normally clear you, perhaps with a question or two.

        • AL says:

          GE with the app makes entering the US an absolute doddle. I do it whilst we taxi to stand – never wait more than five seconds. Even faster than entering on my visas.

          • Mark says:

            Oh interesting, I’ll take a look. Though to be honest on recent visits I haven’t needed to use a booth – they had a facial recognition camera set up scanning the line and you just walked past it:

    • ayearinmx says:

      Agreed. Dusseldorf was a nightmare last time. I have Oslo today and Dusseldorf again next weekend and I shudder at the thought at those border patrol taking great delight at making me feel like I personally voted for Brexit all on my own.

      USA is a piece of cake compared with them.

      • DW says:

        I entered HEL last week and had 1 hour 45 minutes of them attempting to count stamps in my passport – but the Portuguese don’t replace the ink so it was impossible for them to figure out.

    • Kazim says:

      Agreed! In Orlando last week, from gate to out of the terminal with bags in less than 25 minutes.

  • SammyJ says:

    I can’t understand how this will work in practice. Will luggage be automatically checked through? I can see this being a recipe for confusion and disaster during the transition period!

    • Rhys says:

      Yes.

    • John says:

      I can’t see how it would work on a larger scale without complete reconfiguration of airports. It would have to remain limited to a handful of selected flights, since the US is never going to create international transit areas where you don’t enter the US

  • captaindave says:

    Hey @Rob, can I please ask why my comment was moderated, nothing controversial was said ?

    • Rob says:

      We don’t allow (most) political comments.

      One of the US frequent flyer blogs had a poster commit suicide after being constantly pilloried for his political comments. It’s not a good route to go down.

      • Samus Aran says:

        That’s quite sad and surprising… is there a news article on this? I’m curious which blog it was as there are some whose comment sections get quite heated.

      • GM says:

        Is that the big site that stopped allowing comments? That’s horrific. Pain for you having to moderate, but great that we can still comment here as long as it’s not contentious. I’ve learned SO much from the comments as well as the articles.

      • captaindave says:

        Fair enough @Rob
        But there are more than one post that could he construed as political above.

  • AL says:

    Regular US traveller, never seen the whole off-and-on to be anything too problematic – doesn’t take too long, and re-check is usually at baggage hall anyway. Nice to stretch legs after 7+ hrs. Border processes, staff etc. on arrival back in UK usually far worse.

  • Chris D says:

    The line “a painful experience you’re unlikely to try again” made me laugh. What else are you going to do – not travel to the US anymore? Only travel to big cities?

    • GM says:

      Would imagine most fly direct (with another carrier if necessary) or connect outside the US. There’s usually an alternative.

    • Throwawayname says:

      Travelling to the USA is really poor value and rather inconvenient, so that’s a good reason to avoid the country unless you’re going there for VFR purposes.

      But international transit’s different and there is no reason to ever connect internationally via the USA. E.g. in planning my return to England after island-hopping in the Caribbean, I decided to break my rule of not flying in long-haul Y (though I eventually managed to use an upgrade voucher to at least move to premium economy) and sidestep my strong aversion to using LHR in order to avoid a US connection.

Leave a Reply to Lumma Cancel reply

Your email address will not be published. Required fields are marked *

Please click here to read our data protection policy before submitting your comment

The UK's biggest frequent flyer website uses cookies, which you can block via your browser settings. Continuing implies your consent to this policy. Our privacy policy is here.