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American and Delta introduce ‘One Stop Security’ on some Heathrow flights

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Anyone who has ever taken a connecting international flight to or from the US will know that the experience is woeful.

Unlike the UK, the US insists that all passengers – no matter whether you are staying in the US or not – get off the plane, clear immigration, re-check your bags and go through security again.

It’s a painful experience and one you’re unlikely to try again once you’ve had the misfortune of experiencing it.

AA and Delta introduce 'One Stop Security' on some Heathrow flights

Fortunately, they are starting to do something about it.

Under the ‘One Stop Security’ program, the US Transportation Security Administration (TSA) and Customs and Border Protection (CBP) are introducing seamless connections for some travellers.

For now, the new streamlined service is only available on flights from Heathrow to Dallas Fort Worth (on American Airlines) and Atlanta (on Delta Air Lines flights).

Instead of going through the palaver I described above, any connecting passengers will now clear US customs at the gate and be able to head straight to their connecting flight. You won’t need to recheck your baggage or clear security again.

According to American, this will cut connection times in half.

Rollout of One Stop Security is likely to be a long process. With just two routes offered for now, it will clearly be of limited benefit to most travellers – but if you’re lucky enough to be on one of those flights, your life just got easier.

Comments (75)

  • Lumma says:

    Will you still need an ESTA or USA visa? Isn’t the biggest problem with this that it’s easy to return to landside from airside in the USA so they’ll need to make separate areas of each airport where you can’t exit without going through immigration?

    • John says:

      There will be passport control at the arriving gate and not all connecting passengers will be eligible, some deemed “higher risk” will be sent to the main arrivals

      It’s not possible to create areas of US airports where you can’t exit without going through immigration unless a new terminal is built

  • e14 says:

    Where do you clear immigration? As you exit airside which isn’t segregated.

    Instead of going through the palaver I described above, any connecting passengers will now clear US customs at the gate and be able to head straight to their connecting flight. You won’t need to recheck your baggage or clear security again.

    • Lumma says:

      I assume it’s only for international to international

      • Sean says:

        No it’s not. Passengers ending their journey in DFW or ATL are directed the usual channel along with passengers deemed high risk. The others are processed at the gate and then enter the terminal airside just like a connection elsewhere to then go to their next gate.

      • John says:

        No, as departure gates are all mixed together anyway

    • John says:

      At the gate

  • TimM says:

    Yes, I flew from Panama City to London Heathrow returning from a repositioning cruise. There was a connection in Miami and the experience in Miami was so disgusting and degrading, I vowed never, ever to return to the US again.

    Some of our party had their boarding passes for the next flight in their passports and these were routinely thrown away at security only to be prevented from proceeding to the next stage because they didn’t have boarding passes. They had to go back and fish through the bin for them.

    We were all treated with the utmost disrespect and as criminals. We were only changing planes!

    I worked in the US and have visited several times since but I will never return to the US now for many reasons. I won’t even consider a flight connection there.

    • Occasional Ranter says:

      When air new Zealand used to fly AKL-LAX-LHR, the same sh*tty treatment used to be meted out at LAX, to passengers continuing on the same flight !

      • John says:

        At some point, the US set up a separate immigration and security desk by the gate and passengers were held in a small room until it was ready for reboarding

        • TimM says:

          I was also held back on boarding at JFK once. I thought it was to be upgraded but no, it was because I was a foreign male travelling solo and therefore considered a terrorist threat! I was put in a room with other foreign male solo travellers and subjected to rude, invasive scrutiny before I could board.

          The first US visa I applied for had the question, “Have you ever been a member of the UK Labour Party?” – presumably also considered a terrorist organisation at the time.

          There is nothing I like about the USA at all. I am glad that the vast majority of them don’t have passports so they can’t leave the country.

          • Alex G says:

            I know the US used to ask if you had ever been a member of the Communist Party. I am not aware of them asking about membership of the UK Labour Party.

          • Alex G says:

            Do you hold racist views about other nationalities, or just Americans?

          • TimM says:

            Alex G, I have many American friends and being anti-USA is hardly racist, they pretty much exterminated the indigenous race and are a country of immigrants of many races including those imported as slaves. No, my argument is against recent US politics and the way foreigners are treated. How could anyone vote for Trump – let alone over half the country?

        • Occasional Ranter says:

          My experience of this was in 2016, when they had created the separate holding area, I was boarding in lax with my family and we had to wait for the transit passengers to be released from the holding pen. Talking to those passengers around me in the J cabin, the way they had been treated while they were in the airport was so rude and so unnecessary that they vowed never to travel that way to the UK again. Any NZ media story about the possibility of restoring the route post covid will contain several horror stories BTL…

      • Alex G says:

        I flew LGW-LAX-HNL with ANZ in 1983.

        It was a change of planes at LAX, but the two 747s were at adjacent gates. The one I got off was continuing to AKL. The one I got on was going to SYD after HNL.

        Customs and Immigration was done at the gate. Bags were brought to the gate area for connecting passengers.

        It was a 90 minute connection between flights, so the entire journey was 18 hours.

    • Alex G says:

      I have been travelling to the US regularly for 45 years. I have never experienced rudeness or degrading treatment from CBP. I have always been polite and respectful to them, and that has always been reciprocated. Hell, some of them have even been friendly!

      But my worst experience – from a purely practical POV – was when I flew YYZ-BOS-LHR on AA. I queued for about 90 minutes at YYZ to clear US Customs and Immigration. The Immigration Officer asked me how long I would be staying in the US. My answer was “about an hour”.

      I wouldn’t recommend flying from Canada to the UK via the US, but I had flown out to NYC on AA and taken the train to Canada, and this was before the AA/BA joint venture,

      • tony says:

        Well then I think you have been exceptionally lucky. I’ve been travelling to the US since the late 70’s and have had everything from very pleasant/bit of banter to so damn rude you wouldn’t believe it. In 2022, an agent claimed one of my kids wasn’t mine because he didn’t wear glasses (other one and I both do) and had different colour hair.

        Ok, so maybe they’re “testing” me, but accusing your wife of being unfaithful is next level stuff when you’re arriving to spend the next two weeks emptying your wallet.

    • MKCol says:

      @TimM You said all that as though it came as a surprise.

  • Mouse says:

    Do you really mean clear customs at the gate, or clear immigration? I’m not sure I understand if it’s the former – don’t you need your luggage for that? I’m probably being a being slow!

    • Qrfan says:

      Allegedly your bags are prescreened at Heathrow and you then clear customs at the arrival gate, presumably on the basis that anyone carrying anything suspect is pulled aside for the normal process.

      • Mouse says:

        What like by US customs agents somewhere deep in the bowels of Heathrow? That’s quite fascinating.

      • Alex G says:

        Didn’t they do something similar at LCY when BA1 operated LCY-SNN-JFK? I know Immigration was done at Shannon, but I thought any hold luggage was x-rayed at City? (I don’t think many pax had hold baggage!)

    • John says:

      Like when connecting in Canada to the US, presumably they can pull up an x-ray of your luggage if necessary and send you for further checks if they wish

  • Mark says:

    All these questions point to similar issues – has any HfP reader actually experienced this in anger?

    Is it just for intternational to international or do you actually get processed through immigration and thus can board domestic flights too?

  • Jetset Boyz says:

    “With just two routes offered for now”

    There are other routes… Seoul to Atlanta which includes passengers connecting-at-Incheon flying to Atlanta on Korean Air and Delta.

    They’re using International Remote Baggage Screening (IRBS) at Incheon Airport. With IRBS, checked baggage is X-ray screened on departure and images are securely transmitted to U.S. Customs and Border Protection (CBP) for remote review before the flight arrives.

  • Jovan says:

    If you have Global Entry (and associated TSA Pre-check), it might be easier doing it the old way, especially if not among the first to deplane. How many agents will be doing checks at the gate?

  • Stuart says:

    Probably a daft question; but why can’t the US have sterile airside transit like basically the rest of the world? What is the fundamental reason; nation-wide airport design, US authorities enjoy the hassle/time waste etc. they put onto travellers, something else?

    • R says:

      Because US airports operate like a bus station. You get off into the terminal, not to an arrivals area. If you want to leave the airport you just walk through a door.

      If arriving on an international flight you get sent to a different area of the airport for customs and immigration.

    • memesweeper says:

      Most European airports don’t have it either. IIRC Gatwick and Stansted both had it, but have abandoned it.

    • Bagoly says:

      Especially when US airports were set up, cross-border flighhts are minimal compared to domestic, whereas in small countries as in Europe, international is usually a majority of flights.
      I would not be surprised to find that Russia and China are similar.
      How about India?

      • Dubious says:

        Indian airports are even more segregated! Can’t even get into many of the terminal buildings to reach check-in without showing a reservation confirmation…

      • dev says:

        Indian airports that are hubs eg Delhi and Mumbai have embraced international airside transit, and IIRC, along with transporting people to and from India, international transfer will be a big part of the new Air India model.

        The new Mumbai and Delhi airports are definitely set up for international to international, domestic to domestic and domestic to international transfers.

        With America, I dont buy the security argument as anyone transmitting can be linked to an arriving aircraft, and lets face it, the Americans are exactly hamstrung by Human Rights laws, etc that we have in Europe. If they find a few people trying to sneak in via transits, they will repatriate them back to their countries of origin.

        I think the real issue is the huge cost it would take to redesign their airports. We are talking billions of dollars of infrastructure changes at their hundreds of airports.

      • John says:

        Russia, China and India are absolutely not the same. The reason is that the US does not do exit immigration and also that domestic flights and international flights can depart from adjacent gates.

        Airports in China etc., have clearly demarcated areas which are “inside China” and “outside China”. Obviously to pass between them you must go through passport control in both directions. On an int-int transit you remain in the “outside China” area.

        In US airports, all departure gates regardless of destination are “inside the US”, so in order to access the departures area when coming from abroad, you must enter the US.

        All UK airports except LHR and possibly MAN/LGW are the same, the departure gates are “inside the UK”.

        LHR is kind of the worst of all situations, because in T2 and T5 passengers “inside the UK” freely mingle with passengers “outside the UK” and thus they need to use the silly biometrics system to prevent people “outside the UK” from boarding domestic flights.

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